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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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March 02, 2024

Responsive, caring, listens Whether on the phone or in person Jeremy and all the Westown staff take care of us More

by joweller54
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
February 28, 2024

Everyone was friendly and helpful. We arrived a bit early leaving the car. We were called when it was ready and were explained about our brakes. More

by coatsbev
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 28, 2024

Knowledgeable staff but service is way overpriced. You need a detail department in your building. More

by Greggabner2003
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
February 17, 2024

Awesome we love everyone there! Nick runs a tight ship. We love Pete and all the guys! More

by ggreek10
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 15, 2024

My experience with this dealership was strictly by phone. Daniel was very helpful in conversation and letting me know appointments. The only thing was time was overshot and that they had to replace lug nuts More

by Taylorvt53
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 14, 2024

Good experience got me in and out as quick as they could for just an oil change. More

by Bubbahin
Recommend Dealer
Yes
Employees Worked With
Michael McLaughlin
February 13, 2024

Everyone was very friendly and efficient As always, they took good care of my car. Quite over priced for the oil change though. More

by Barb
Recommend Dealer
Yes
February 10, 2024

The team was helpful to my needs while servicing my car. I live in another city 30 miles away. I needed to drop off my car a visit a family in a care facility in Jacksonville. Vickie made sure I had a car t More

by mjohnson61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vickie
February 10, 2024

The best in the area Everyone very caring and explain things throughly They are through More

by bruce.laurie50
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 10, 2024

They went above and beyond to help us out Jim and Brad went above and beyond to help us out with our 2019 Ford Escape engine and computer replacement. More

by janitasummers
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell and Brad head of service shop
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