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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
970 Reviews

970 Reviews of Westown Ford Lincoln - Service Center

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October 01, 2025

It was a great experience came in clean went out clean. Got it in before my appointment. Got it out early. Thank you Daniel Fry . More

by mocodist8
Recommend Dealer
Yes
October 01, 2025

Called for an oil changed, got an appointment the next day. Very helpful friendly service. More

by Heathernknapp1989
Recommend Dealer
Yes
Employees Worked With
Peyton
September 20, 2025

They are very friendly and accommodating for my needs even though I didn’t buy my car there. More

by pattykant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2025

Took care of my oil change and fixed my warranty problem. Pleased! Service team is always helpful. More

by Jack Hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2025

They were very friendly, knowledgeable and had me in and out in no time!! I would highly recommend them to anyone. More

by Ryan L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2025

The service department got my truck in and fixed in a timely manner once they got the software update from Ford motor Company to fix the problem. Still have more issues with the software and they are wai More

by steve.carls
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
September 16, 2025

The service was excellent . The service department got our vehicle in the same day I called and gave me ride back to my rv and picked me up when the vehicle was done. More

by Fryja28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2025

Daniel & Westtown were great to work with. They communicated well with me & really seemed to care about getting my vehicle fixed properly. More

by midwestlandinfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

They were quick to get me on schedule. They didn't hesitate to text me when my vehicle was ready. More

by jfrye33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

Michael McLaughlin was awesome to work with. Polite, helpful and professional. The wait time was very reasonable. More

by cinderjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McLaughlin 5 stars
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