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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
941 Reviews

941 Reviews of Westown Ford Lincoln - Service Center

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June 21, 2025

xxxxxxxx They have pissed me off that I will never buy anything from ford again, bumper to bumper warranty and I have to pay 3500.00 ,xxxxxxxxx More

by rogermartin5108
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
June 14, 2025

I appreciate that they were able to work me in for my vehicle issue when I called with such short notice! And discovered what the problem was and are ordering the parts. More

by mmd23
Recommend Dealer
Yes
Employees Worked With
I think Michael?
June 14, 2025

Went in had oil changed in about 30 minutes. He said everything was good for now. Talked with the recipient and she was nice also. Everything was great More

by Grandmamarilyn550
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
June 09, 2025

Always great service at Westown Ford! The Service Managers are easy to work with and ensure you’re kept aware of any issues. They have a nice waiting room and get your vehicle serviced More

by Cornboy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2025

I can always trust the people I deal with. The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maint More

by sjfdlieu7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Everyone at dealership always polite and knowledgeable. Appreciate the quick turnaround and always no issues. More

by McClure paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service and bill payment peeps always top notch
June 05, 2025

All as promised Work was done promptly A b c d e f g h More

by turnerins
Recommend Dealer
Yes
June 03, 2025

Came in to get an oil change and some minor recall work completed, last minute on the recall issue and he reassured me that it was no issue. Daniel is always professional, courteous and professionally dres More

by sjfdlieu7
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
June 03, 2025

Westown service department is always ready to serve my needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and More

by Jack Hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

They've been wonderful. They've always been there for me They make things easy and are always helpful More

by catsrock194
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
1
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