Westown Ford Lincoln

I set up an appointment to get recall done dropped it off and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department More

We had a great experience at Westown Ford in Jacksonville! Everyone we worked with at Westown was informative and helpful. While taking the time to answer all of our questions, they also made th Jacksonville! Everyone we worked with at Westown was informative and helpful. While taking the time to answer all of our questions, they also made the car buying experience quick and easy. More

Was the best experience that I could ask for. Would recommend it for first time buyers by far. The staff is helpful and very welcoming. recommend it for first time buyers by far. The staff is helpful and very welcoming. More

Peter is really an awesome person. He wasn’t pushy just to sell a car. I appreciated all his work to help me find a car! to sell a car. I appreciated all his work to help me find a car! More

We have always bought from Springfield’s Ford dealership, however this time we decided to buy fro Jacksonville. Was so glad we did. Peter was very helpful from start to finish. We will buy from them again. however this time we decided to buy fro Jacksonville. Was so glad we did. Peter was very helpful from start to finish. We will buy from them again. We purchased a Ford Ranger and couldn’t be more happy with our purchase More

Best vehicle purchase experience ever! Big thank you to Wade for the excellent customer service from beginning to end. Also, many thanks to Brad in Finance! Love my Mustang!! Will not hesitate to refer m Wade for the excellent customer service from beginning to end. Also, many thanks to Brad in Finance! Love my Mustang!! Will not hesitate to refer my family and friends. More

Not what I was used to This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many, if any, issues with those cars. Routine maintenance was usually the only reason I had to visit service departments. With this car I have had many things needing to be fixed, so I've had to go to Westown's service department often. Over the last three years, I've been told things were fixed that weren't, been told something was fine only to have it keep doing the same thing, had an umbrella taken out of my car. I expected a battery cover to be put back in place when the battery had to be unhooked and it wasn't. At that same visit, I asked that 4 rubber stops under the hood be put back on and when I realized the cover wasn't on found they hadn't put the stops back on and the mechanic had kept them. If I hadn't gone right back in, I may have never got them on or even back. No apology given. I work thru the week as I'm sure a lot of their customers do, so to get oil changed on Saturday you have to be first in line. There was one mechanic there until noon closing time. I would think you could have at least two service persons working on Saturday morning to accommodate the working customers. More

Everyone very friendly and helpful. Very knowledgeable. A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and th A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and the whole staff are top notch. More

I am able to get appointments for service and I am in and out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. More

Great experience! Great experience with Pam Birdsell! Great addition to the Westown team!! Thank you for all of your work on this deal. Probably a small deal for y Great experience with Pam Birdsell! Great addition to the Westown team!! Thank you for all of your work on this deal. Probably a small deal for you but you made me feel important. Thank you! More