Weston Nissan

Service adviser is clear and courteous, explains everything, including what "does not need to be done". Tech work is good. No complaints. Still hate shop supplies! everything, including what "does not need to be done". Tech work is good. No complaints. Still hate shop supplies! More

Everytime from the start of our lease, the service has been excellent. Even though we pay monthly for the oil changes and no money exchanges hands, we have never been approached for any bogus service nee been excellent. Even though we pay monthly for the oil changes and no money exchanges hands, we have never been approached for any bogus service needed. I know from knowing someone in the past that some dealers who do service, hack on some extra charges to make their monthly revenue. I know for a fact that this dealer does not do that! The honesty is all I asked for from the beginning and I feel very comfortable and trusting of Weston Nissan and they will have my loyalty for life!!! More

This is the third time that I've bought a new Nissan in Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he is the very reason that I elected to become a loyal client with Weston Nissan. On the most recent occasion, my wife and I were attended by Tony Cordero who patiently and professionaly explained to her each step in the new-car purchase process. Throughout the whole of the entire experience, I felt as if I was being treated like a respected member of the family. I have had no reason to complain about anything except perhaps the cost of labor on one or two occasions but even those complaints have been tempered with an awareness that the mechanics have to earn a living also. And this brings me to something that I need to express now. Oftentimes, we customers approach those who are in sales and service with what is often preceived (and rightly so) a demeanor and tone of voice that exude arrogance and an inability to respect the feelings of others. While we customers have the right to expect quality service and quality merchndise, we also have to keep in mind that respect, sensitivity and courtesy are akin to a two-way street, the Romans' "Quid pro quo." Genuinely quality customers (no matter their incomes and stations in life) almost always acquire quality service and products. It has been my experience that problems are more swiftly resolved when one addresses them in a mature and respectful manner. I believe that arrogance and/or belligerence serve no one. I have been a Nissan owner since 1988. I think it has to do with the way that I treat others. More

This is the worst new car experience I ever encountered, worst customer care ever. They do nothing to accommodate what you want. They hound you senseless until you are worn out. Call you constantly pressuri worst customer care ever. They do nothing to accommodate what you want. They hound you senseless until you are worn out. Call you constantly pressuring you. I strongly suggest not walking into this dealer because once they spot you they will not give up harassing you. More

My husband and I purchased a used 2011, Nissan Armada from Weston Nissan and Volvo in Davie, FL on November 5, 2011. The car had approximately 15,000 miles on it when we purchased it. We found the car from Weston Nissan and Volvo in Davie, FL on November 5, 2011. The car had approximately 15,000 miles on it when we purchased it. We found the car listed online at a dealership that was several hours from our home. I spoke to a salesman, Ricardo Bowen, who informed me that the cars price was firm but the car was in great shape. In fact, I have attached screenshots of the ad. The dealership agreed to hold the car until the following day, when I could drive down and take a look at the vehicle in person. The car looked like it was in good shape, and seemed to run okay. My husband and I told the dealership that we did not want to finance the car. Instead, we paid the dealership in full. The problems started almost right away. The car was missing a key fob. Apparently, the previous owner did not turn the key over to the dealership when they traded in the car. The dealership gave us a slip for the car, saying that they would get us the second key within a week. After two weeks, I contacted the dealership on November 17, 2011 to inquire about the key. Ricardo Bowen reassured me that he had the key and would be mailing it to me the following Monday. When I hadn't received the key by December 8, I called the dealership again. This time I got in touch with the sales manager, Louis Visuetti, who told me that the dealership did not have the key because they couldn't get in touch with the previous owner. He promised to track down the previous owner and mail me the key. On this same day, my husband went to the DMV to file some paperwork on the car. He was told that the title to the car was not in our name. In fact, it was still in the previous owner's name. At this point, I contacted Nissan Corporate to file a complaint. Nissan was quick to get back to me. And magically, the title issue was fixed the same day. However, the key was another problem. Nissan was having a hard time getting the dealership to call its Regional Office back. When they finally got in touch with the Weston Nissan Dealership, the sales manager explained that they couldn't get in touch with the previous owner so they would pay for our local Nissan dealer to make us a new key. Well this is when the real fun started, because our local Nissan Dealership couldn't get in touch with Weston Nissan to verify that they agreed to pay for the key. And to make matters worse, Weston Nissan was ignoring phone calls from the Regional office. Finally, they did agree to pay for the key, and it only took 2 months. I took the Armada in to have the key made and to get an oil change. Our local dealership called me to inform me that the tires on the Armada are completely bald! You can imagine my surprise, especially when you read the ad that I have attached. It says that the car has brand new tires! So now, I am trying to fight with Nissan to make the dealership pay for the new tires that they supposedly put on the car. Nissan Regional does not want to deal with this mess and has told me to go and deal directly with Michelin. They are afraid to confront their own dealership. This whole process has been a mess. Weston Nissan and Volvo have done nothing but lie to us from the beginning. And now, we can’t get anyone to deal with the fact that the car needs new tires. I advise anyone who is planning to purchase a Nissan to do some research on your dealership, because Nissan Corporate does not like to get involved in the problems with their dealerships. More

Weston Nissan was deceptive in their TV commercials. The ad first says Altima Zero Down. Then it says and shows $129 per month. It turns out that the $129 per month has a down payment. They show two differ ad first says Altima Zero Down. Then it says and shows $129 per month. It turns out that the $129 per month has a down payment. They show two different offers but run them together, making it seem that the Nissan Altima will be $129 per month, Zero Down. - Very Deceptive - Awful! Stay away from deceptive companies! More

PROMISE ONE THING IN WRITING AND CHANGE THE DEAL WHEN YOU GET THERE. NOT A VERY GOOD WAY TO DO BUSINESS. A TOTAL WASTE OF MY TIME TO GO BACK A SECOND TIME AND NOT BE TREATED IN THE WAY THEY PROMISED.. I E GET THERE. NOT A VERY GOOD WAY TO DO BUSINESS. A TOTAL WASTE OF MY TIME TO GO BACK A SECOND TIME AND NOT BE TREATED IN THE WAY THEY PROMISED.. I EVEN TRY TO CALL AND SPEAK WITH THE GENERAL MANAGER TO EXPLAIN MY DISAPPOINTMENT . LEFT 4 MESSAGES AND NOT EVEN A COURTESY CALL. IF YOU MAKE A PROMISE IN A DEAL YOU KEEP IT. More

this dealer is really bad i had a volvo from them i had it 1 year and the bliss feature when on it i had to bring it in 4 times for the same problem. they told me about the computer so i had that replaced it 1 year and the bliss feature when on it i had to bring it in 4 times for the same problem. they told me about the computer so i had that replaced for 5 months i missed time from work and lost money going back anf forth to the dealer. i finally got a new car from volvo but i would never recommend volvo ever again. now that my lease is up in a few months i turned it in and now huntington bank is being really rude about it. the place where i got my new car at paid the balance of my lease and im still getting nasty phone calls. More