Weston Kia - Service Center

Bought my car from Weston and this was my first service. Had to wait three hours for an oil change on my day off. Only update came after I waited an hour and was told that they didn’t have the oil filter in Had to wait three hours for an oil change on my day off. Only update came after I waited an hour and was told that they didn’t have the oil filter in stock for my car. Ok. After another hour and a half with no update, I ask the service advisor the status of my car. Was told part hadn’t arrived and maybe it would if I waited another 30 minutes. At this point I explained I had other appointments I needed to be at and that we would need to make other arrangements. She walked back to the technician and all of a sudden the part arrived and my car would be ready in 15 minutes. This is after I was told it hadn’t arrived. So overall I understand that sometimes you need to wait and I’m more than happy to do that. But I arrived for my oil change at 9:30 and did not leave until after 1230. With no real updates or even an apology for my wait time. When I bought the car the service was excellent, so having this level of service was a surprise and a disappointment. I was first helped by someone different than Dan Schofield but his name was on my service report along with service technician lance price. More

I enjoying see the friendly sales people. They are knowledgeable in information on my Kia Sorento. I took my suv in for service. I always get excellent service. knowledgeable in information on my Kia Sorento. I took my suv in for service. I always get excellent service. More

I am very pleased with this dealership handling all of my needs. The staff is always friendly. They have always made me feel welcome when I come. The sitting area is always clean and neat. They provide a my needs. The staff is always friendly. They have always made me feel welcome when I come. The sitting area is always clean and neat. They provide a big variety of snacks which helps when you have little ones with you. I will continue to go to this place for my car services. More

Had to get the heater in my vehicle fixed and Jade was super helpful and efficient in coming up with an estimate. The repair at Westin GMC ended up costing nearly $400(!) less than at Buick GMC of Beaver super helpful and efficient in coming up with an estimate. The repair at Westin GMC ended up costing nearly $400(!) less than at Buick GMC of Beaverton. She also arranged a Lyft to get me to and from work, which really eased my logistical worries. More

Van broke down. Had great experience with the service department in the past. Had them fix it again this time to. They did a great job. Thank you. department in the past. Had them fix it again this time to. They did a great job. Thank you. More

They are the best. Would not use any place else. They have heart. I am proud to be a soul sister. They are helpful, thoughtful. Like I said they are the best ! have heart. I am proud to be a soul sister. They are helpful, thoughtful. Like I said they are the best ! More

Friendly, kind and thoughtful. Always willing to help, I so appreciate your service department being able to get me in quickly, who knew a socket could burn out and cause damage? so appreciate your service department being able to get me in quickly, who knew a socket could burn out and cause damage? More

I was rushed in and rushed out when I took my 2020 Denali diesel in for it’s first service. DEF not checked. What else?? Grease on drivers and passenger door handles. Very disappointed! My first and pro diesel in for it’s first service. DEF not checked. What else?? Grease on drivers and passenger door handles. Very disappointed! My first and probably last Weston purchase and visit! More

Angela and service department with the excellent customer service and the superb mechanical service by the expert technicians are the only reasons I have been coming to Weston Kia for over ten years and why service and the superb mechanical service by the expert technicians are the only reasons I have been coming to Weston Kia for over ten years and why I keep coming back. I can trust Weston Kia because of Kris and Jordan (when he was there) and now Angela keeps up the tradition of integrity! Thanks for all that you do!! More

Several workers in bay were not wearing masks consistently during our COVID surge. Also, they scheduled my appointment right before the mechanics went to lunch and knew I was waiting. The oil cha consistently during our COVID surge. Also, they scheduled my appointment right before the mechanics went to lunch and knew I was waiting. The oil change went over two hours and they never checked my non working hatch back latch which I requested when booking the appointment. and did not tell me when I scheduled that it was $126 just for a diagnostic! Very frustrating during challenging time. E More