Weston Kia - Service Center

Friendly staff. Excellent work. Occasional communication issues (although to be fair the power went out in the building causing a 3 hour delay in delivery). issues (although to be fair the power went out in the building causing a 3 hour delay in delivery). More

I appreciate all the help that your technician gave me and letting me know what needed to be done and giving me the opportunity to get it done. I always get the best of service from your dealership and ju and letting me know what needed to be done and giving me the opportunity to get it done. I always get the best of service from your dealership and just want to say thank you. More

So fast and thoughtful ! I sure recommend them. Their service has always been consistent and I would recommend them to any of my friends or family. service has always been consistent and I would recommend them to any of my friends or family. More

People were friendly and safe during this time of covid. I appreciated it! The price for the oil change was fair, they finished it fairly quick, and I will come back again. I appreciated it! The price for the oil change was fair, they finished it fairly quick, and I will come back again. More

After going to Weston Kia exclusively for our service the past 2 1/2 years, this is the first time it became very apparent that the management's claim of how much they care for and about their customers duri past 2 1/2 years, this is the first time it became very apparent that the management's claim of how much they care for and about their customers during the COVID pandemic was just TALK. We had to wait outside the service area for a while so the employee who was not wearing a mask could finish what he was doing and leave. He then came out and began to approach us, without a mask, wondering what we were waiting for. We were very clear to let him know it was for him to vacate the area so we felt safe going in. I can’t understand why management would think this is just some silly PM move, or a joke, and not important enough to expect their employees to follow their policies. We take masks and mitigation protocols very seriously and I would actually hope that any company that doesn’t would be honest and upfront to allow people like us to go somewhere else to be safe. In addition when we picked up the car they said it’s in space number 49 and handed us the key after walking all the way from one end of the parking lot to the other (starting from space one) we then had to backtrack all the way back to the front because the numbers looped around. Why on earth would you not point that out to a customer BEFORE they leave your desk... especially one who obviously has trouble walking I have been very clear from the time we picked up our 2018 Nero that I can’t wait to buy another one. This visit was the first time I realized I should probably check other dealerships and not just return to Weston based on my prior experience. I guess that’s what people see when you have employees who have no concern for customers around them. More

Excellent service in a timely manner, however due to a clerical error I was almost charged 3,600$ for warranty work. Everything worked out though. clerical error I was almost charged 3,600$ for warranty work. Everything worked out though. More

Best service department to deal with , everytime I go in I get great service and its fast , done properly and on time , friendly people and good deals I get great service and its fast , done properly and on time , friendly people and good deals More

Great customer service , kept up to date and completed on time .. clean waiting room and professional advisors make Weston GMC easy to recommend.. thank you. time .. clean waiting room and professional advisors make Weston GMC easy to recommend.. thank you. More

Always professional and speedy! Definitely not pushy about up selling services. Brought my fog light in for replacement. Was able to get my oil changed and a new cabin filter which were both desperat about up selling services. Brought my fog light in for replacement. Was able to get my oil changed and a new cabin filter which were both desperately needed! More

Upon scheduling my appointment I was told that the $63 diagnostic fee would be applied to my repair if I chose to have you guys repair my vehicle. After the diagnostic was complete I was going to have you diagnostic fee would be applied to my repair if I chose to have you guys repair my vehicle. After the diagnostic was complete I was going to have you guys fix the problem you found but you advise me you would not apply the $63 diagnostic fee and somebody had given me the wrong information when I scheduled. you are a very large company and I feel like even if somebody on your behalf made a mistake you should still honor that to keep a customer and to keep business. I did not even receive an apology I was literally told by Jade, “yeah I checked and we can’t do that.” No apologies, no I’m really sorry about that. No kiss my xxx. Nothing. I will be taking this matter higher as I believe it is unacceptable and terrible customer service. More