Weston Kia

First off, they absolutely Do Not answer the telephone. I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, the I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, they didn’t answer the telephone. They don’t listen, or truley care about their customers’ needs. They don’t answer questions thoroughly, or truthfully. I have talked to Silvere Aluko several times, and ended the conversation angry, He has lied to me, and basically left me feeling like he absolutely doesn’t care about my situation. I have spoken with his superior Dave Hoops several times, and it has made me feel even worse. Mr. Hoops always, and I am not exaggerating, always, answers the phone, listens a little, and says he is at the bank, and needs to call me back. The last time he did this, the person who I told I needed to talk to Mr. Hoops said “I can see him in his office, and it looks like he is on the phone. Wait, he just got off. I will put you through.” Mr. Hoops then told me he was at the bank, and needed to call me back. I worked in customer service for 35 years. If I ever caught one of my employees treating customers this way, I would have fired them on the spot. We have been loyal Kia owners for over twenty years, (we have three) but NOT ANYMORE!!! Weston Kia has worked extremely hard to make sure that we will NEVER recommend or purchase a Kia again. I have asked to talk to one of the Westin family members, but it seems to be impossible. Westin Kia’s Service Department is a disgrace. More

KIA service sept. Was up to excellence in both attitude and service. Rick was helpful. Was up to excellence in both attitude and service. Rick was helpful. More

Great as always! !! Gary in service is extremely good. We feel well taken care of! Thank you! !! Gary in service is extremely good. We feel well taken care of! Thank you! More

Overall a great experience taking my truck in for a brake recall issue. Only problem was they did not have the part in stock so had to return with my truck a few days later. recall issue. Only problem was they did not have the part in stock so had to return with my truck a few days later. More

Excellent customer service! I felt like she truly want to assist me! Great asset to the company I felt like she truly want to assist me! Great asset to the company More

My purchase of a brand new Kia Niro was straight forward, an easy online transaction. an easy online transaction. More

Answers To All My Questions Promptly Knowledgeable Informative Customer Care Great Service Above And Beyond Informative Customer Care Great Service Above And Beyond More

This is our 3rd car purchased from Weston in 4 years. Great dealership and will keep returning for any other Kia purchases. Great dealership and will keep returning for any other Kia purchases. More

Great service and knowledge. On time and in budget. Will return in the future when needed. On time and in budget. Will return in the future when needed. More

It’s always a pleasure to do business with this shop. The people are always friendly and professional. The people are always friendly and professional. More