Westgate Triad Mitsubishi

Edited with an update - I was hoping I could say this was resolved and they have "made this up to me" like the reply here says, but unfortunately, they have ruined their name even more. Clay the owner called resolved and they have "made this up to me" like the reply here says, but unfortunately, they have ruined their name even more. Clay the owner called me and very rudely said they now are unwilling to fix the scratches they lied about being on the vehicle. Highly do not recommend buying anything from Westgate Triad. They have a terrible team of lying employees. If I could go back, I would have purchased it from anywhere else. Purchased a '24 Outlander a couple weeks ago after over a week after being in contact with this dealership about coming to get in for about 2 weeks. Within 10 minutes of being at the dealership I noticed a bunch of little marks on it that looked like scratches and asked Ryan about them. Ryan stated they were just adhesive from the packaging during transit, and it would all be taken care after he said that I stopping looking at it because if they were all marks from the protective packaging during transit, I did not need to look for other things that might be wrong exteriorly because it would have been covered. We got all the paperwork filled out and Ryan moved the car, so it was right by the door in the shade then we left. Three days later I went to drive it the first time after getting it back home and since the sun was out noticed all the spots, I had pointed out were still there. After messaging Ryan, he said I needed to purchase a car safe adhesive remove. After wiping everything down some of the obvious adhesive spots came out but the matching scratches down the side did not because they were SCRATCHES not adhesive. I sent videos and pictures showing most of them to Ryan which he said he would show the management team the following morning which he never did. I finally messaged him the later to see if there was an update, and was only asked if I was going to be in their area soon. After informing him I had no plans of driving there (2.5 hours away) he would not reply to any of my messages. The following week my dad was finally about to get ahold of the owner, and they are only willing to fix them if I drive down. So, who knows what type of job they are going to do fixing it. On less important note. I filled out the information online and made it very clear this was my car. I was paying for it and my dad was only co-signing so I could get the 0% APR. When filling out the paperwork there we questioned why my dad was listed first and the finance guy assured us that they were equal on the accounts. Now when setting up all my payment with Santander they say he is the account holder, and I am the co-signer and the only way to fix it is to have them refinance it. If I could give a place 0 stars I would. More

Got a 2019 Toyota Highlander 7/27/22. It was certified pre owned with a 3 month, 3k mile warranty. On 8/17/22 the AC went out. I messaged their chat about this and was told the warranty s It was certified pre owned with a 3 month, 3k mile warranty. On 8/17/22 the AC went out. I messaged their chat about this and was told the warranty should cover the repair. When I took my car in to Toyota I was told that I needed to replace the AC Compressor. They found freon levels low and said that my AC compressor locked up. They also said the AC repair was not covered and I should contact who I purchased the vehicle from. I contacted the service department and they said that it was not covered under warranty and they would not correct the issue. I had the car for 3 weeks and now I already have a repair of $2400 for a certified pre-owned Toyota vehicle. Unacceptable. They should stand behind their product. Do not purchase used from here More

We had an excellent experience at this dealership working with Ulisses. We sold our vehicle to him it was a smooth transaction and he is just an awesome person to deal with. with Ulisses. We sold our vehicle to him it was a smooth transaction and he is just an awesome person to deal with. More

Responsive, efficient, and friendly We found a couple of cars we were interested in online at their dealership. Chuck, Parker, and Shawn responded quickly, answered any questions we as We found a couple of cars we were interested in online at their dealership. Chuck, Parker, and Shawn responded quickly, answered any questions we asked and if they didn't know, they found out for us, gave us info and didn't try to sell us one or the other. Nice hometown friendly folks that know their business. I typically drive a vehicle til the wheels fall off because I dread the process of buying another, but this one was not only painless but pleasant. More

My experience was wonderful!! Shae was very nice and helpful!! All the salesperson were nice!! I got a nice Mazda SUV!! THEY SAID THEY COULD HELP PUT ME IN A CAR AND THEY DID!! helpful!! All the salesperson were nice!! I got a nice Mazda SUV!! THEY SAID THEY COULD HELP PUT ME IN A CAR AND THEY DID!! More

Awesome Service Brockie worked so hard to find me just the car I needed for my family! Her and Chris answered all my questions and helped keep me in my price range! I Brockie worked so hard to find me just the car I needed for my family! Her and Chris answered all my questions and helped keep me in my price range! I thought I'd have to buy used, but walked out with a brand new Outlander!! More

Excellent I would definitely recommend . They are very friendly and they are willing to work with you. So I would definitely definitely definitely recommend wes I would definitely recommend . They are very friendly and they are willing to work with you. So I would definitely definitely definitely recommend westgate triad Mitsubishi. I love the vibe you get from the place And if your getting your first car this place is where you need to go!. More

Very Happy Brockie was the best salesperson we could have gotten. She went above and beyond for my daughter and I. I highly recommend Westgate Triad Mitsubishi. Brockie was the best salesperson we could have gotten. She went above and beyond for my daughter and I. I highly recommend Westgate Triad Mitsubishi. More

Cordial and professional . Met and spoke with about a half dozen different staff and management and all were friendly and helpful. Overall a good experience. . Met and spoke with about a half dozen different staff and management and all were friendly and helpful. Overall a good experience. More

Rewriting review Great salesman service! Shareef helped me find my new car right away . I am now rewriting this review . My car has so many problems . I should have r Great salesman service! Shareef helped me find my new car right away . I am now rewriting this review . My car has so many problems . I should have realized when I went to pick it up after my final test drive that I had bought a lemon . I paid $10,000.00 for my impala and it's been 2 months since I had it and the warranty had ran out the first 2 weeks that I had it . 2 months and I have already paid almost another $1,750.00 for mechanical issues . I had took it back nemourous times during the warranty and after the 4th time taking it back they had finally fixed the wheel bearing . 2 months now and need another bearing. Shareef is a nice guy and I dont think he knew about the problems the car has , but I think the higher up people did (my opinion) . While I took my car back 2 of the 4 times others were complaining about their cars they had bought . I went through 2 rentals and when I would complain they looked at me like I was crazy . I'm sorry , but I would not recommend this dealer ( Triad Mitsubishi ) . More