Westgate Kia of Wake Forest - Service Center

Easy Oil Change I made a same-day appointment which was easily and professionally taken care of by the staff. They were friendly and got the job done by lunch time as I made a same-day appointment which was easily and professionally taken care of by the staff. They were friendly and got the job done by lunch time as I requested. More

Great Service As usual, my most recent with Westgate (formerly Christ Leith KIA) was excellent. Deana and Brandy were very efficient. The ladies who "man" the phone As usual, my most recent with Westgate (formerly Christ Leith KIA) was excellent. Deana and Brandy were very efficient. The ladies who "man" the phones are always helpful. More

Brandy is great with helping customers. Brandy in the service department is great. This is the first time in awhile that I didn't feel like I was ripped off. She doesn't pull the underhande Brandy in the service department is great. This is the first time in awhile that I didn't feel like I was ripped off. She doesn't pull the underhanded sales crap of getting you to make unnecessary purchases. More

Not very happy Waited for a very long time and was told the noise my car was making was nothing. Not it’s makimg worse sound and I have to take it to another place b Waited for a very long time and was told the noise my car was making was nothing. Not it’s makimg worse sound and I have to take it to another place because they can’t diagnose it. And on top of that I had to pay a diagnostic fee that NoONE mentioned. Dena was not very helpful but the tech was nice juT didn’t know much. Very unsatisfactory More

Unprofessional Went in a few weeks to see why my car was making a weird noise when idling, and then they told me they do a diagnosise test, and it was the motor fan Went in a few weeks to see why my car was making a weird noise when idling, and then they told me they do a diagnosise test, and it was the motor fan well a few days later I scheduled an appointment and went in and sat for two hours and they tell me they can’t fix it Bc of a black plastic piece under my car needs to be fixed first... dk why they didn’t tell me this to begin with alot of wasting time!! More

Great service Love the service dept, particularly the professionalism of Gonzalo! He is always quick to greet me, asses my needs, and gets the work done right and h Love the service dept, particularly the professionalism of Gonzalo! He is always quick to greet me, asses my needs, and gets the work done right and has me on my way in no time. Very appreciative of the level of service from him and the team! More

Kind of Whatever -Watched service associates have a conversation for 10 minutes when I could see that the car was ready. -Set an appointment for just an oil change - -Watched service associates have a conversation for 10 minutes when I could see that the car was ready. -Set an appointment for just an oil change - another customer came in after had small repairs done and left before car was ready -used to receive a summary on how everything was looking with the car ( ex: tire tread %, filter report) and didn't this time Guess the new ownership doesn't emphasize providing quality service. More

Work performed as stated.. Friendly staff...greeted me immediately. Was told car would ready in 2 hours and they delivered. Love the shuttle guy Bill...he was friendly and pers Friendly staff...greeted me immediately. Was told car would ready in 2 hours and they delivered. Love the shuttle guy Bill...he was friendly and personable. More

Good personal care Staff took care of my car service needs in a timely manner in a very professional and caring way. Deana especially, she let me know what was going on Staff took care of my car service needs in a timely manner in a very professional and caring way. Deana especially, she let me know what was going on with my car and what was needed, made sure I knew they could take fix what was wrong and the cost before proceeding. More

No Appt. Recall Part taken care right away No appointment. I just pulled up service person came out to greet me. Reviewed my recall paper and had my car out within one hour! Polite and very ef No appointment. I just pulled up service person came out to greet me. Reviewed my recall paper and had my car out within one hour! Polite and very efficient ! More