Westgate Kia of Wake Forest - Service Center

I had my vehice towed into the dealership per the recall notice. The exact lights came on that were of issue in the recall. The dealership kept my car for days then claimed it wasn't because of the recall notice. The exact lights came on that were of issue in the recall. The dealership kept my car for days then claimed it wasn't because of the recall, it was a bad battery, and a host of other things. Well, I picked up my car refusing any service, paid the usurious $200 for the diagnosis, and drove it to the Auto Zone. My battery was FINE. Nothing wrong with it. But the lights were all off. I supposed they disconnected the battery and they will probably come back on once it's triggered again. Oh, and my radio miraculously works again after being crap for a year. What actually happened? More

My service with Westgate was excellent. My advisor (Joshua Grissom) was friendly and had my car ready in a timely matter. My advisor (Joshua Grissom) was friendly and had my car ready in a timely matter. More

Overall, the dealership is ok. We have not had the follow through we were told we’d get after buying a car from them. My main issue is with the service department. Their work is ad We have not had the follow through we were told we’d get after buying a car from them. My main issue is with the service department. Their work is adequate. We’ve more than once had to take the car in to them to repair an issue because it wasn’t fixed after the last time we took it, or they have to order more parts or whatever. That’s all fine. I get that sometimes they don’t see what we see just from test driving it. What is not ok is the quality of communication we’ve gotten. I have used Gonzalo for multiple cars, and he seems like a nice enough guy. But communication is lacking, and today, it caused us to pay for things that we shouldn’t have to pay for. We were set up for a tire rotation and oil change today, so we dropped the car off at 7 AM. We got a phone call at 8 saying that we would have to pay for our oil change (despite having free oil changes for life) because I had changed the cabin air filter, which had recently started to smell up the vehicle with how gross it was. Now, the last time they changed the filters for us, I specifically asked him if I could change the filters to the aftermarket ones that are reusable. And I was told that yes, I can change the engine filter, but the cabin filter will have to still be changed because they don’t make a reusable one for Tellurides. No where in what he told me did he say that Kia has to change the filter or it voids our free oil change. He just said that it would have to be done. I tried calling him this morning shortly after 8 to discuss this and try and resolve the matter, since he had only talked to my girlfriend. I left a message for him, and he never called me back. We didn’t hear from him at all until almost 5 PM, when he again called my girlfriend. This is not only poor communication, but miscommunication…and his miscommunication cost his customer, which didn’t seem to matter to him. More

Run from this dealer as fast as you can. They pitch free oil changes for life but what they dishonestly don't tell you during the sales cycle is that you have do do all scheduled maintenance through them. T oil changes for life but what they dishonestly don't tell you during the sales cycle is that you have do do all scheduled maintenance through them. They also force you to go on the schedule for extreme conditions which doubles the maintenance cycle. They do have a form that explains about the scheduled maintenance but it's buried in the pile of papers you need to sign at purchase closing and they go past it very quickly. Totally unethical and dishonest. More

Our problem was covered under extended warranty and Gonzalo went above and beyond to help us. He kept us informed and the work was completed in a couple days. Thank you Gonzalo for everything Gonzalo went above and beyond to help us. He kept us informed and the work was completed in a couple days. Thank you Gonzalo for everything More

Great company, they've always serviced my car and been knowledgeable with my requests. Even have had my care returned to me cleaner than when I've dropped it off. Thank you to the Team at WestGate Kia. knowledgeable with my requests. Even have had my care returned to me cleaner than when I've dropped it off. Thank you to the Team at WestGate Kia. More

I had some problems when Westgate took over from Chris Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the facto Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the factory one. Josh and Danny gave me great service, they have won my business back. I have a Kia and Chevy, and they are able to service them both for me as Gilbert is a Chevy tech and always does a great job also. More

Worst car experience ever! I purchased a Certified 2017 Kia Sorento EX in May 2020 with bumper to bumper warranty and powertrain warranty still on the vehicle. After 2 weeks of driving the car, on a Saturd Kia Sorento EX in May 2020 with bumper to bumper warranty and powertrain warranty still on the vehicle. After 2 weeks of driving the car, on a Saturday, I get in it and the car wouldn't start. The engine light and steering wheel light illuminated and stayed on, also a message appeared on the dash that said "Check BSD system". At this point I'm unable to move the vehicle because it wouldn't start. I took a picture of what I saw and sent it to the guy who sold me the car. Needless to say he was able to get the car towed 30 miles back to the dealership on that Monday. Thank God I had another vehicle to drive buy anyway after they kept my truck all week, on that Friday they tell me that nothing is wrong with the truck. The lights were no longer coming on and no codes showed up in the system. They accused me of not putting my foot on the brake when starting the vehicle which caused the car not to start. Even though this was a Kia and it was towed to a Kia dealership and the truck still had active warranty on it, they charged me for towing fees. Needless to say, I took the car back and after driving the truck for another week, me and my children are out and about on a very hot day and we get in the truck. I go to start the car and again the engine and steering lights came on and the "Check BSD" message appeared again. So now me and my children are stuck outside in the hot hot sun because a car that I just purchased not even a month ago wouldn't start. I recorded everything, exactly how I was turning on the vehicle and recorded the lights that came on. I then had the truck towed to my nearest Kia dealership and by the time the mechanic was able to look at it the lights had gone out but he was able to bring up some codes in the history. He was unable to work on the car due to the codes not being active so he suggested that I return the vehicle back to Westgate Kia and demand they take a look at it. He also told me that I was not responsible for paying for any towing fees because my car was still under warranty regardless if they found a problem on the car or not. I got in contact with the service manager Orlando at Westgate and sent him the video, I also sent my salesman the video as well. Orlando told me to bring the car back in so I drove the car back 30 to 40 miles out to get Westgate Kia to fix it. I gave Orlando the printout of codes that the other dealership was so gracious to give me. They kept my car for another full week, then called to tell me oh yea, it was a minor wiring issue but we was able to locate it and fix it. Why was an issue this major on a certified vehicle that I just purchased? Certified means it has been through numerous of inspections to bring it back to almost brand new which I expect not to have any issues with anything for a good amount of time with extended warranty and benefits added. That was not the case for me. There was a MAJOR issue with my car causing the car to have intermittent startup issues and even though I have warranty, I still was charged for towing fees. I shouldn't have experienced this at all!! This tells me that someone did not do their job. I mean Westgate failed me miserably!! At this point, I had already called Kia Corporate to see if they could refund me the towing fee but they needed paperwork and receipt. I went in to pick up my car from Westgate and I did not feel like I was treated with importance. Joey "the mechanic" was busy on the phone and shooed me over to another guy. The guy had me sign something and then he just handed me my key. I asked him could I get a copy of the diagnosis and what they did to fix it because I wanted to send that to Kia Corporate to help them understand why I'm asking for a towing refund and he tells me Joey didn't print out a copy so he guess he'll have him mail it to me. What a mess this has been for me!!! After all of this hassle back and forth, nothing was done as a courtesy to win my trust back over. My car could of been washed and cleaned, they could have given me a gas card, I mean something should have been done as a courtesy. Even after they were proven wrong that something was wrong with my car, no apology was given and nothing was done out of courtesy to rectify the issue with me and I'm outraged!! Worst experience ever!! I wouldn't recommend anyone to this place! They appear to be organized and professional but wait until you have an issue and you'll see for yourself. I would give them 0 stars if I could. More

Heather Shaw is the best sales person you will ever meet she helped me with my car problem in I got a good decent car that will last me a long time thank you heather she helped me with my car problem in I got a good decent car that will last me a long time thank you heather More