Westgate Kia of Wake Forest

Pleasant experience The salesperson was very patient, polite, and helpful and at no time did I feel pressured or uncomfortable and the same experience working with the i The salesperson was very patient, polite, and helpful and at no time did I feel pressured or uncomfortable and the same experience working with the individual to arrange payment More

Staff worked hard to help me get into a nice car that I caff My salesman was very pleasant to work with. I appreciated that he wasn't pushy, answered my questions, and seemed genuine in trying to make sure that My salesman was very pleasant to work with. I appreciated that he wasn't pushy, answered my questions, and seemed genuine in trying to make sure that I was comfortable with the whole process of buying a car. More

Very Good Experience I was very please with the entire process. Roberto was excellent to work with and went out of his way to make sure everything came together. I was very please with the entire process. Roberto was excellent to work with and went out of his way to make sure everything came together. More

If you want to be cheated and scammed!!! My husband took my 2015 Sorento in to be serviced on 11/29/18, during the evaluation it was noted my rear brakes needed replacing an additional $105.0 My husband took my 2015 Sorento in to be serviced on 11/29/18, during the evaluation it was noted my rear brakes needed replacing an additional $105.00 ? My husband returned the car to me that afternoon, I felt it drove a little rougher than it did before servicing but brushed it off. The next morning I am driving to Raleigh, when I applied my brakes the steering wheel and front end began to shake violently. I called my husband who was working nights and would not be off until Tuesday. Once he got to the dealership he was to the right front break had gone bad, it was not noticeable until the rear breaks were replaced. This will cost an additional $105.00. I asked what kind of Mickey Mouse mechanics was being done are we going to replace left and right or are we going to have to return weekly. He was then told the calipers needed replacing, the car was not safe to drive, the steering could lock. He was able to obtain a rental, they told him they would order the part and the car would be ready the next day. Needless to say that didn’t happen, when my husband called to check on the car he was told they had ordered an aftermarket part thar did not fit, they now have to wait for a “Kia” part that will cost an additional $105.00. Buy now it’s Thursday at 1:15pm I call to see what is going on with my car, I spoke with Dena who stated I have to call back at 2:15pm, my service tech is at lunch. I asked is there no one who can tell me the status of my car “nope you have to call back when he comes from lunch” (God forbid he gets run over by a truck at lunch, guess my car will be in limbo!) I asked her if she could not look in the computer and give me any information. I was told “I already told you your service tech is at lunch” I told her she was being rude and not helpful, asked to speak to the branch manager and was told my tech is the manager also. I just hung up but not before I let her know she will be named in my complaint. I checked my credit card statement and saw that my car had been paid for, $571.00 this week, $405.00 the week before, labor charges for each visit was almost $250.00. I feel they did something to my car at the first visit, so we would have to return for more costly work. The car has never had any steering or shaking problems and was not doing that when it was taken in. If it was so dangerous how could you let my husband leave the first time, why was this not discovered upon the first inspection and servicing visit. This is my second Sorento, both purchased at Chris Leith who previously owned West Gate. We planned on purchasing a 2019 from there also but after this episode the trust is gone. They don’t care about Loyalty or repeat customers. This place is now being operated by a bunch of grifters. Take your business elsewhere or you will regret it! If I could rate it zero stars I would! More

Excellent Experience I just dealt with Westgate Kia when leasing a New Kia Sportage. I was impressed with the honesty and how smooth the entire transaction went. The sta I just dealt with Westgate Kia when leasing a New Kia Sportage. I was impressed with the honesty and how smooth the entire transaction went. The staff was very friendly and knowledgeable. I would highly recommend Westgate Kia to anyone in the market for a vehicle. More

Kia Experience Roberto was kind and patient, my father and I had been back and forth trying different cars and me being a first time buyer I was unsure of what I wan Roberto was kind and patient, my father and I had been back and forth trying different cars and me being a first time buyer I was unsure of what I wanted and how much I was wanting to spend. Roberto walked me through the whole process and never made me feel rushed to make any decisions. I was able to test drive any car and he went over features, and other things in great detail. I’d highly recommend Roberto to anyone who’s in the market looking for a Kia or a car in general. The whole experience with Westgate Kia was an amazing experience everyone was friendly and a pleasure to work with. Don’t hesitate and visit Westgate Kia in Wake Forest they are the absolute best! More

Excellent Experience I recently dealt with Westgate Kia when I traded my vehicle and purchased a new Kia Forte. I was very impressed with how easy and smooth the entire tr I recently dealt with Westgate Kia when I traded my vehicle and purchased a new Kia Forte. I was very impressed with how easy and smooth the entire transaction went through. Very knowledgeable and friendly staff. I would definitely recommend Westgate Kia to my family and friends. More

Seamless process Very good experience from start to finish. First-time purchaser of a used vehicle, previously only new vehicles. Heather was very accessible throughou Very good experience from start to finish. First-time purchaser of a used vehicle, previously only new vehicles. Heather was very accessible throughout the process. More

Awesome Teamwork I went in undecided because of my limited credit, however everyone worked together to get me the best deal and my new car, Peter was very knowledgeabl I went in undecided because of my limited credit, however everyone worked together to get me the best deal and my new car, Peter was very knowledgeable and explained everything to me in terms that I understood, I felt really comfortable working with Josh who ensured that everything was taken care of in an efficient and timely manner. Great job guys More

Great experience Thanks for all y’all help. Glad iam part of a good family . 🙏🏽🙏🏽🙏🏽Thanks again . I will tell other about west gate kia. Very nice Thanks for all y’all help. Glad iam part of a good family . 🙏🏽🙏🏽🙏🏽Thanks again . I will tell other about west gate kia. Very nice More