Westgate Kia of Wake Forest

Dangerous! No Integrity My wife and I worked with a man named Jeff. We were looking at buying a used Toyota Sienna from this dealership. With the help of his manager we were My wife and I worked with a man named Jeff. We were looking at buying a used Toyota Sienna from this dealership. With the help of his manager we were able to come to a fair price. My wife and I had only 2 stipulations. 1) that the car was cleaned and buffed. 2) That we had the car inspected form a third party. We finished the deal around 10am and he said he would have the car cleaned by 4pm. When we went back to see the car it was still filthy on the inside! I wiped my hand on the back seat and it was covered in dust and crumbs. My wife and I spent the next 20 minutes cleaning the car with Clorox wipes. By the end we had at least 10 filthy rags and it still did not look great. The worst part was Jeff watched as me and my 10 month pregnant wife wipe down the car, in 90 degree weather, without saying a word or helping. He was nice enough to bring us a bottle of water at the end. That being said, we still liked the car and had an appointment to have it looked at by a mechanic the next day. So, the next morning we took the van to Redrive out in Raleigh to have a mechanic look at the car. The report was not the worst, but it was not great. The breaks were worn, the rotors were close to going, the front CV axle was busted, and several warning codes popped up from the ECM. All of which we figured we could talk to Jeff and Brad (The manager) about helping us out with. But!!! that was not the worst part the front caliper was not connected. The Mechanic said the car was not safe to drive home and needed to be bolted down. If ignored it could lock up the front tire and cause an accident. This is the car that I drove 20 minutes up the road with my pregnant wife and 9 year old daughter!!! This is the car that if I didn't have inspected could have seriously hurt my family! It is unacceptable that KIA's mechanic missed this issue and let us drive the car. I called Jeff, got permission to allow the mechanic to fix the problem and corrected the mistake. Below are pictures of the caliper and the CV axle. We drove back to KIA and were greeted by Jeff. We asked him if we could talk to Brad. He(Brad) came out gave us a half hearted apology gave us $42 for the inspection and said if we wanted a perfect car that we needed to look at another dealership. I didn't want a perfect one! I want one that is safe to drive from my wife and 4 daughters! I came in and was 100% honest about my trade in. I told him that it has some rust under the driver side and that car max offered me $1000 for it. (He offered me $1200) I didn't try to hide it's defect and issues. I went to a dealership up in Stanford and didn't mention the rust. They offered me $2500. I turned it down, because I knew the true value and I believe in a world of integrity. I am disappointed Jeff and the management at KIA of Westgate. I will never buy from a dealer who blatantly tried to rip off my family and sell us a dangerous car. In the end I showed Brad and Jeff the list of issues. I pray that they fix the car before the next person comes in and tries to purchase it! More

Inspection Had an inspection on my 2014 Kia and staff was friendly. Got a new tire also. Felt price was reasonable. I will be coming back. Had an inspection on my 2014 Kia and staff was friendly. Got a new tire also. Felt price was reasonable. I will be coming back. More

Westgate Kia Is Now Worth Your Time I must admit that my first encounter in March at Westgate Kia was less than impressive, but now that there has been a change in the Sales and Manageme I must admit that my first encounter in March at Westgate Kia was less than impressive, but now that there has been a change in the Sales and Management staff things appear to be going in the right direction. We leased a 2020 Telluride SX and working with Zac Cooke, Sales Consultant and the management was a great experience. More

Best place to buy a car No pressure , no lies, just good customer service. Our salesman was Zack but we also interacted with the finance manager and service department. Eve No pressure , no lies, just good customer service. Our salesman was Zack but we also interacted with the finance manager and service department. Everything has run perfectly! No stress. No pressure. More

Monthly oil change and additional service Had my normal oil change and tire rotation, previous service indicated my front brakes were close and in need of replacement. They checked the brakes Had my normal oil change and tire rotation, previous service indicated my front brakes were close and in need of replacement. They checked the brakes and found that they were still good and did not need to be replaced at this time. They did go over the vehicle and found that a tie rod was showing significant wear and needed to be replaced. Replaced and performed alignment and now all is good. Like the fact that they don't just replace things because you asked, and that they look over the car to make sure no other issues are present. More

Amazing experience! Westgate Kia was extremely helpful in purchasing our new Telluride. Although it took three months for our Telluride to arrive from the factory, Heathe Westgate Kia was extremely helpful in purchasing our new Telluride. Although it took three months for our Telluride to arrive from the factory, Heather and Norman made the whole experience easy and pleasurable. They are truly rock stars and appreciate all that they did for us! More

Great Experience Friendly sales team I would Definitely come back again for a new lease. Straight and to the point. Didn’t try to sell me something I didn’t want Friendly sales team I would Definitely come back again for a new lease. Straight and to the point. Didn’t try to sell me something I didn’t want More

Oil change,tire rotation and inspection Used to have a great deal on oil changes but not anymore. I like to go to one place for all my maintenance but now will look around for better price o Used to have a great deal on oil changes but not anymore. I like to go to one place for all my maintenance but now will look around for better price on oil changes ,who knows I might find better prices on other services. Need spark plugs replaced on next oil change but may go elsewhere. More

Computer reset at Kia dealership. Dunkin and Orlanzo are great! They are working with me due to limited funds because of five (5) major jobs that I had done by an outside mechanic! Dunkin and Orlanzo are great! They are working with me due to limited funds because of five (5) major jobs that I had done by an outside mechanic! The car is in great shape but the computer light won’t go off - needs resetting/updating! More

Great Experience! I purchased my vehicle a week ago today. When I arrived I was very nervous because I didn't know what to expect. My salesperson was Heather. She wa I purchased my vehicle a week ago today. When I arrived I was very nervous because I didn't know what to expect. My salesperson was Heather. She was very friendly,funny, honest, and helpful and personable. Everyone I encountered there was friendly and pleasant. I ended up getting a newer car than I had originally planned. I love my new Kia Sportage! It is awesome! More