Westgate Kia of Wake Forest

After a good purchase experience, my remaining experience with Kia and Westgate Kia has been the worst automotive experience I have ever had. I purchased a certified pre-owned Kia Soul EV (all electric) from with Kia and Westgate Kia has been the worst automotive experience I have ever had. I purchased a certified pre-owned Kia Soul EV (all electric) from Westgate over a year ago. I can honestly tell you that I do love the vehicle...when it is working/driving but the first time I had an issue and needed to bring it in for service, I found out that they were not not certified to work on electric Kia's and the closest dealership was in Maryland. Long story short, since owning the car for approximately a year and a half and having to have the car serviced 3 times, I have to have my car shipped to MD/VA every time, it takes over a month every time to get the car serviced and during this time, I am not able to get a loaner or rental so I am left car-less for over 3 months of my ownership so far while my car is being serviced. Worst part is, I was NEVER told this when buying the car. I am also trying to figure out how a non EV certified dealer sold a certified pre-owned EV car? I have tried reaching out to them for help and even emailed asking for the GM to contact me. I even reached out to their sales team explaining my frustration and they brushed it off while trying to overcharge me for a new lease. I am a long time Westgate customer and have purchased vehicles from their other dealerships but this will be the last and final purchase from Westgate and Kia. Buyers be ware. More

My experience at this dealership was beyond awesome! Heather Shaw restored my faith in the car buying experience! I absolutely love my new car. Thanks so much Heather & WestGate Kia! Heather Shaw restored my faith in the car buying experience! I absolutely love my new car. Thanks so much Heather & WestGate Kia! More

I had some problems when Westgate took over from Chris Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the facto Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the factory one. Josh and Danny gave me great service, they have won my business back. I have a Kia and Chevy, and they are able to service them both for me as Gilbert is a Chevy tech and always does a great job also. More

I had the best experience with Heather Shaw and Jennifer Richardson. They were both highly responsive, professional, efficient and worked hard and fast to get me the best deal on my new Telluride. It was Richardson. They were both highly responsive, professional, efficient and worked hard and fast to get me the best deal on my new Telluride. It was a long and exhausting process with other dealerships and I wish I had saved the headache and the hassle and come to them first. They both restored my faith in car salesman! More

Worst car experience ever! I purchased a Certified 2017 Kia Sorento EX in May 2020 with bumper to bumper warranty and powertrain warranty still on the vehicle. After 2 weeks of driving the car, on a Saturd Kia Sorento EX in May 2020 with bumper to bumper warranty and powertrain warranty still on the vehicle. After 2 weeks of driving the car, on a Saturday, I get in it and the car wouldn't start. The engine light and steering wheel light illuminated and stayed on, also a message appeared on the dash that said "Check BSD system". At this point I'm unable to move the vehicle because it wouldn't start. I took a picture of what I saw and sent it to the guy who sold me the car. Needless to say he was able to get the car towed 30 miles back to the dealership on that Monday. Thank God I had another vehicle to drive buy anyway after they kept my truck all week, on that Friday they tell me that nothing is wrong with the truck. The lights were no longer coming on and no codes showed up in the system. They accused me of not putting my foot on the brake when starting the vehicle which caused the car not to start. Even though this was a Kia and it was towed to a Kia dealership and the truck still had active warranty on it, they charged me for towing fees. Needless to say, I took the car back and after driving the truck for another week, me and my children are out and about on a very hot day and we get in the truck. I go to start the car and again the engine and steering lights came on and the "Check BSD" message appeared again. So now me and my children are stuck outside in the hot hot sun because a car that I just purchased not even a month ago wouldn't start. I recorded everything, exactly how I was turning on the vehicle and recorded the lights that came on. I then had the truck towed to my nearest Kia dealership and by the time the mechanic was able to look at it the lights had gone out but he was able to bring up some codes in the history. He was unable to work on the car due to the codes not being active so he suggested that I return the vehicle back to Westgate Kia and demand they take a look at it. He also told me that I was not responsible for paying for any towing fees because my car was still under warranty regardless if they found a problem on the car or not. I got in contact with the service manager Orlando at Westgate and sent him the video, I also sent my salesman the video as well. Orlando told me to bring the car back in so I drove the car back 30 to 40 miles out to get Westgate Kia to fix it. I gave Orlando the printout of codes that the other dealership was so gracious to give me. They kept my car for another full week, then called to tell me oh yea, it was a minor wiring issue but we was able to locate it and fix it. Why was an issue this major on a certified vehicle that I just purchased? Certified means it has been through numerous of inspections to bring it back to almost brand new which I expect not to have any issues with anything for a good amount of time with extended warranty and benefits added. That was not the case for me. There was a MAJOR issue with my car causing the car to have intermittent startup issues and even though I have warranty, I still was charged for towing fees. I shouldn't have experienced this at all!! This tells me that someone did not do their job. I mean Westgate failed me miserably!! At this point, I had already called Kia Corporate to see if they could refund me the towing fee but they needed paperwork and receipt. I went in to pick up my car from Westgate and I did not feel like I was treated with importance. Joey "the mechanic" was busy on the phone and shooed me over to another guy. The guy had me sign something and then he just handed me my key. I asked him could I get a copy of the diagnosis and what they did to fix it because I wanted to send that to Kia Corporate to help them understand why I'm asking for a towing refund and he tells me Joey didn't print out a copy so he guess he'll have him mail it to me. What a mess this has been for me!!! After all of this hassle back and forth, nothing was done as a courtesy to win my trust back over. My car could of been washed and cleaned, they could have given me a gas card, I mean something should have been done as a courtesy. Even after they were proven wrong that something was wrong with my car, no apology was given and nothing was done out of courtesy to rectify the issue with me and I'm outraged!! Worst experience ever!! I wouldn't recommend anyone to this place! They appear to be organized and professional but wait until you have an issue and you'll see for yourself. I would give them 0 stars if I could. More

Wonderful Car Buying Experience I recently had started looking to purchase a car when I found one I liked in particular at this dealership. When I arrived there I was greeted by one I recently had started looking to purchase a car when I found one I liked in particular at this dealership. When I arrived there I was greeted by one of the sales team, Zac Cooke, and it was a pleasure to work with him through my first full purchase of a car. All the staff seem to be friendly. I have had my car for a month now and it has had no issues at all but if it ever does i'll be sure to take my business right back here with this wonderful team at Westgate Kia. More

Worst place to purchase car Terrible!!! Terrible!!! Terrible!!! experience. I recently purchase a car there two weeks ago. Worst experience ever. They withheld all vital infor Terrible!!! Terrible!!! Terrible!!! experience. I recently purchase a car there two weeks ago. Worst experience ever. They withheld all vital information about vehicle registration and title. Next thing I received a bill from DMV without even getting the license plate that I supposed to be paying registration plus tax fee from my pocket. I started calling them to clarify things. Why should I be getting bill from DMV on a car I just punched from them without getting the license plate. The lady from there title department ware rude. unprofessional and she was saying her colleagues didn't know what they were saying. They didn't disclose all information and made you sign paper works before even getting the final numbers for the car. They told me the Sale rep gave me wrong information...imagine! More

Heather Shaw is the best sales person you will ever meet she helped me with my car problem in I got a good decent car that will last me a long time thank you heather she helped me with my car problem in I got a good decent car that will last me a long time thank you heather More

We are extremely happy with the service at Westgate Kia. Our sale representative was amazing. She gave us our space and never us into anything we didn’t want. She patiently waited until we made our decisio Our sale representative was amazing. She gave us our space and never us into anything we didn’t want. She patiently waited until we made our decision. I want say a big thank you to Heather Shaw for being the best. More

Great dealership. Great prices. I just purchased a 2018 Ford Fusion from this dealership. They were very nice and friendly. Helped me every way possible. Lots of beautiful cars and g I just purchased a 2018 Ford Fusion from this dealership. They were very nice and friendly. Helped me every way possible. Lots of beautiful cars and great prices! I would recommend to ANYONE. More