Westgate Kia of Wake Forest

Only giving 1 star because there is no way to give Westgate Kia what they really deserve- a big fat ZERO! Dishonest and downright greedy. We went through Sam’s Club/True Car when searching for a new Westgate Kia what they really deserve- a big fat ZERO! Dishonest and downright greedy. We went through Sam’s Club/True Car when searching for a new car. Westgate responded with an offer. After calling to see if the car was still available, we made an appointment and went to discuss the deal. There was no deal. From the moment we received the offer, it was one lie after another. The salesperson I had a appointment with never showed, the car was not in the lot but in transit, they said they didn’t send the offer, they upped the offer price by more than 5k above. MSRP and when we showed interest in some of the used cars on the lot they weren’t interested in showing us those. Ultimately, they did not accept our offer which was close to 3K above their original offer. Both the Sales and General manager emailed after we left with their form letters asking what they could do to earn our business. When I responded that we would like to buy the car but we’re too far apart so let’s talk-I got crickets (no response). We now believe we dodged a bullet! As Consumer Reports just ranked 2022 model cars and the Kia Sorento was listed as Kia’s MOST unreliable car scoring a 5 out of 100. So good luck to the poor soul who got suckered into grossly overpaying for that car. And to Heather, the Salesperson, Ramon, the Sales Manager and Steve, the General Manager -Looks like you all landed in the job that best uses your less than admirable talents. Taking advantage of and skewing people out of their hard earned money. Run for your life people-avoid Westgate Kia like the plaque! Barbara Meleney More

I had such a great experience buying my new Kia Niro. My sales person was Heather and she was phenomenal. She has a wealth of knowledge and so personable. She was honest and fair, and made finding my new ca sales person was Heather and she was phenomenal. She has a wealth of knowledge and so personable. She was honest and fair, and made finding my new car absolutely wonderful. I also want to acknowledge Duncan and Ramon. Answering questions and looking into things to make sure about how something worked (with everything being electronic there's a lot to learn), they couldn't have been more accommodating or helpful. Thank you Heather for "holding my hand" through this whole process. Great all round experience at Westgate Kia. More

Run from this dealer as fast as you can. They pitch free oil changes for life but what they dishonestly don't tell you during the sales cycle is that you have do do all scheduled maintenance through them. T oil changes for life but what they dishonestly don't tell you during the sales cycle is that you have do do all scheduled maintenance through them. They also force you to go on the schedule for extreme conditions which doubles the maintenance cycle. They do have a form that explains about the scheduled maintenance but it's buried in the pile of papers you need to sign at purchase closing and they go past it very quickly. Totally unethical and dishonest. More

Our problem was covered under extended warranty and Gonzalo went above and beyond to help us. He kept us informed and the work was completed in a couple days. Thank you Gonzalo for everything Gonzalo went above and beyond to help us. He kept us informed and the work was completed in a couple days. Thank you Gonzalo for everything More

The Westgate Kia Core Values = Dishonesty and Unethical Business Practices. My wife had been going back-and-forth with Westgate Kia for a few days with regards to a used vehicle in their inventory. A Business Practices. My wife had been going back-and-forth with Westgate Kia for a few days with regards to a used vehicle in their inventory. After some discussion via email, my wife extended an offer for the vehicle countering their original quote. Their response to my wife's counter-offer was to increase the price by approximately $1k from their original quote. I find this kind of practice deeply dishonest, as they obviously felt they had my wife baited in and then went for more (typical slime ball car salesmen tactic, in addition to thinking they can jerk a woman around). The increase of the price was done by their "sales manager" Ramon Gavilan. Needless to say, we walked away from pursuing this vehicle, as we will not do business with dishonest companies and their dishonest sales manager. So if you're a buyer on the market for a new car, beware of this dealership. They will try and take you for a ride. More

Great company, they've always serviced my car and been knowledgeable with my requests. Even have had my care returned to me cleaner than when I've dropped it off. Thank you to the Team at WestGate Kia. knowledgeable with my requests. Even have had my care returned to me cleaner than when I've dropped it off. Thank you to the Team at WestGate Kia. More

I brought my 2015 Soul in for a recall and asked them to rotate the tries and balance. Upon arrival they took in the car and than gave us a ride home, They said the work would take 4 hours.at 3:30 I called rotate the tries and balance. Upon arrival they took in the car and than gave us a ride home, They said the work would take 4 hours.at 3:30 I called to see if our car was ready and the service manager said yes he will send a car to get us. Upon arrival at the service center, he said there will be no charge! I said what about the tire rotation and the balance, he said it was not on the order. The young man that took our car in said "yes it was I entered it." All's we got was an apology, My husband asked it we could do it another time and he said yes. Never! did they offer to take the car back and do the tire rotation and balance at that time. We were just handed the receipt. After having our car 6 hours you would have thought everything was done. I called Saturday morning about a question I had about the receipt... It said under the recall work CANNOT DUPLICATE CUSTOMER CONCERN AT THIS TIME...I called and asked about it, and I was told by Gonzalo that it was a default in the system, that it was a new system. I asked him if the recall I had done in November was the same thing as I brought it in for Friday, he said no.. The work was done it's just a system default. And I brought up the other work that was not done, and he flat out LIED! he said he offered to to the tire rotation and balance right than. He did not! What a joke this service center is! We thought we would give than a second chance to make things right big mistake! There service center has gone to pot since changing there name to WESTGATE... They have way to many excuses. Why they don't honor Chris Leigh KIA oil changes, why there receipts look different etc. More

After a good purchase experience, my remaining experience with Kia and Westgate Kia has been the worst automotive experience I have ever had. I purchased a certified pre-owned Kia Soul EV (all electric) from with Kia and Westgate Kia has been the worst automotive experience I have ever had. I purchased a certified pre-owned Kia Soul EV (all electric) from Westgate over a year ago. I can honestly tell you that I do love the vehicle...when it is working/driving but the first time I had an issue and needed to bring it in for service, I found out that they were not not certified to work on electric Kia's and the closest dealership was in Maryland. Long story short, since owning the car for approximately a year and a half and having to have the car serviced 3 times, I have to have my car shipped to MD/VA every time, it takes over a month every time to get the car serviced and during this time, I am not able to get a loaner or rental so I am left car-less for over 3 months of my ownership so far while my car is being serviced. Worst part is, I was NEVER told this when buying the car. I am also trying to figure out how a non EV certified dealer sold a certified pre-owned EV car? I have tried reaching out to them for help and even emailed asking for the GM to contact me. I even reached out to their sales team explaining my frustration and they brushed it off while trying to overcharge me for a new lease. I am a long time Westgate customer and have purchased vehicles from their other dealerships but this will be the last and final purchase from Westgate and Kia. Buyers be ware. More

My experience at this dealership was beyond awesome! Heather Shaw restored my faith in the car buying experience! I absolutely love my new car. Thanks so much Heather & WestGate Kia! Heather Shaw restored my faith in the car buying experience! I absolutely love my new car. Thanks so much Heather & WestGate Kia! More

I had some problems when Westgate took over from Chris Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the facto Leith, and stopped going there. This week I decided to give them another try, since one of the things I needed was a new radio and I wanted the factory one. Josh and Danny gave me great service, they have won my business back. I have a Kia and Chevy, and they are able to service them both for me as Gilbert is a Chevy tech and always does a great job also. More