Westgate Kia of Wake Forest

It never works out I haven't had many issues with my car that required service, but all anytime I have a minor issue and I go in, it never works out for me. My husband i I haven't had many issues with my car that required service, but all anytime I have a minor issue and I go in, it never works out for me. My husband is a tech for Chevy so when we bought the car he made me get the full extended warranty from bumper to bumper. The first time I brought he care in for an oil change and apparently I had a nail in my tire, they plugged it and when I went to pick it up I owed them $30. No one even called me to tell me and ask if I was willing to pay for that. With my husband being a tech there is no way I would of paid for a $30 plug. Then my battery died, I was stranded at home, I called in and they couldn't locate my warranty paperwork. It took several hours before they found it. They picked the car up and I had to get a ride to the dealership to get it back later that day. (No biggies). But then I go in to use the warranty that was sold to me for the minor dings. When I get there no one knows what I am talking about and they cant find my warranty paperwork again. To this day, that issue has not yet been resolved. They recommended me to caliber collision and told me they had a contract with them. Caliber collision had no idea what they were talking about. I still have those minor shopping cart dents. Then when I was there, we found another screw in my tire, now they have my warranty paperwork and replace my tire, sweet. A few days later I have to bring the car back because ever since the new tire my car has been pulling to the left. I take it to the shop and a female tech tells me that it has nothing to do with the tire change, I need an alignment. I explained this issue did not start until my tire was changed and I should not need an alignment, I asked them to rotate the tires since my car is rear wheel drive and they put the new tire on the drivers left, they rotated it with the rear tire and that solved the issue. That day the tech also tells me my tred is low and the advisor said to bring it back another day and they can use my warranty to get the other tires replaced but I have to come in on a weekday before 5pm, sweet again. I took off work and came in on a Wednesday around 1 pm, now there is no tire warranty. I speak with the shop advisor who tells me that none of the cars come with a tire warranty and he never heard of such a thing. I mention that it does exist because they already replaced one tire. He tells me there is a new system with westgate and all my information is no longer in their system. After some back and forth for about an hour he goes "oh, let me check the hard copies" and pulls out a folder with all my warranty paperwork!!! End result, this time I get a patch for free. The disorganization is very inconvenient. For the amount of money a person pays for a brand new car and a full warranty you would expect them to have their t's crossed and i's dotted. With my husband being a tech, I hear feedback from him all the time on the difference between Chevy's standards vs Kia's and he is to the point where he will not even take my car into them because he feel's like they are lazy and look for reasons to not have to make the repairs and he loudly voices his opinion when he is there. I feel if you are making someone pay out so much for these warranties at least have the knowledge and understanding of what is covered and not covered, know how to look these things up, stop arguing with the customer before checking the records & just know your xxxx! I could have my husband fix my car, but I bought the warranty for a reason, I take my car ONLY to the Kia dealership where I bought it, for a reason. Yet I feel like I'm at a mom a pop shop. More

Quick and easy Brought my Kia Sorento for an oil change. I was in and out in @ 30. Everyone is very friendly and very helpful. Was disappointed to hear that th Brought my Kia Sorento for an oil change. I was in and out in @ 30. Everyone is very friendly and very helpful. Was disappointed to hear that the oil change package will not be offered anymore. More

Great service! I started with Chris Leith Kia after I had a bad experience with Fred Anderson Kia. When I arrived for my service appointment I found out that Westgat I started with Chris Leith Kia after I had a bad experience with Fred Anderson Kia. When I arrived for my service appointment I found out that Westgate had bought out Chris Leith. I was very please that the service has not changed. I will continue with Westgate Kia. More

Great service, but not free Wi-Fi service for costumers. Employers are very friendly and helpful. The only thing that I think it must be improved is the lack of free Wi-Fi service available for costumers wai Employers are very friendly and helpful. The only thing that I think it must be improved is the lack of free Wi-Fi service available for costumers waiting for the service to be completed. More

Had no idea Leith had sold dealership to Westgate :-( I did have a good experience, my car was in for yearly NC State Inspection, i was in & out in 45min. I did overhear a discussion letting another clien I did have a good experience, my car was in for yearly NC State Inspection, i was in & out in 45min. I did overhear a discussion letting another client know that the buy-4-oil change discount program was no longer being offered, very disappointing because this kept the cost down, will now have to shop around for a better deal on my oil changes :-( and there used to be Free-Wi-Fi, that is no longer available either. More

Routine oil change. The service and oil change was great. I was sorry to hear that the new owners have taken away the nice package deal on oil changes. That was a real The service and oil change was great. I was sorry to hear that the new owners have taken away the nice package deal on oil changes. That was a real incentive to come back. More

Quality for value My 100,000 mile service was done. The person checking me in was polite and organized. I had been told the work would take about 4 hours, but I was out My 100,000 mile service was done. The person checking me in was polite and organized. I had been told the work would take about 4 hours, but I was out in 3. They were also able to get the new gas cap that my car needed that day instead of having to order it. I only hope that the service continues to as great as it was when it was Chris Leith. More

Excellent Service Had to have the fan blower on my 2011 Kia Soul replaced. The Service Team at Westgate Kia were all very nice and very professional! I appreciate them Had to have the fan blower on my 2011 Kia Soul replaced. The Service Team at Westgate Kia were all very nice and very professional! I appreciate them making the wait while my car was being repaired very comfortable. More

Normal maintenance I was very disappointed in the fact that I was never notified about the dealership purchase and renaming. So I was very surprised to be told that the I was very disappointed in the fact that I was never notified about the dealership purchase and renaming. So I was very surprised to be told that there is no oil change packages available even though I have been going to this dealership since I purchased by KIA back in 2009. I would have expected local customers to be taken care of no matter what the dealership did. Besides by KIA I also bring my second van to this service location for it's general maintenance and tires because of my ongoing experience with the service department. I due consider this a step backwards. No need to go any further for I've already brought this to the attention of the service manager. I did have my car serviced on this day and everything was okay. More

Oil change>Saturday I received an oil change. I was not able to get my other requests looked at (windows do not work all the time and a noise (muffler) when on the highwa I received an oil change. I was not able to get my other requests looked at (windows do not work all the time and a noise (muffler) when on the highway and we slow down) because of the short notice and it was a Saturday. I work Monday - Friday 8-6pm or later which makes Saturdays the best for me to get my car serviced. Not to happy about that. More