Westgate Dodge Ram of Wake Forest - Service Center

Stopped in Monday, 11/15/21 and wanted to schedule an oil change and tire rotation on 2021 Ram 2500. Lady in the service department told me I didn't need an appointment and she could get me in if I had the t change and tire rotation on 2021 Ram 2500. Lady in the service department told me I didn't need an appointment and she could get me in if I had the truck with me, I didn't but before leaving I asked her what the cost would be for it having the 6.7, she said around $150. That's about what I paid back in Vt so I was good with it. Today, 11/18/21 I brought my truck in and spoke to the same lady. She said it would take about 1.5 hrs, ok longer than I expected but I needed it done. After two hrs she came and got and apologized for it taking longer than she said because they did a recall on it, no problem. I'm at her counter and she says it will be $243.00. I'm like no, you told me Mon that it would be $150. She denied saying that. A man in the next office told her to call the dealership that did my last oil change and we could price match it. I noticed she kept pushing the buttons on the machine to complete the transaction on my credit card while he told her to do this. I could tell all she wanted was to get me out of there and she didn't want anything to do about calling the dealership who did my last oil change and tire rotation to get a price comparison. I will never do business with Westgate again. Service backs up sales and they don't have it. Funny thing is, I was talking to the Mike Roberts, a salesmen about a new Ram 3500 that I would like to get, sorry Mike it won't be through Westgate, sorry bud. Read the reviews before you get screwed by the service department like I did. More

Worst Dealership Ever! If I could give them 0 stars I would. If you have a disagreement over the warranty repairs made to your brand new vehicle, they will tell you to leave and never come back. would. If you have a disagreement over the warranty repairs made to your brand new vehicle, they will tell you to leave and never come back. More

Service terrible. No way to contact. No return calls. 5 hour for a oil change. Would not not recommend. Good luck with this dealership. Sad hour for a oil change. Would not not recommend. Good luck with this dealership. Sad More

FRAUD, NEGLIGENCE, SHODDY BUSINESS 'PRACTICES' 2 Months back they tried to tell my wife she had a cracked engine block when all that was needed was a tune up. Car is 3.5 yrs old. I called and ask 2 Months back they tried to tell my wife she had a cracked engine block when all that was needed was a tune up. Car is 3.5 yrs old. I called and asked what codes the car was throwing, then suddenly it was just a tune up. Picked up the car which was left filthy, no MVP check done either. Asked to have the service manager call, he never did. Filled out a poor survey on them and the SERVICE GUY actually called my wife to confront her on this! More

$1600.00 to replace a light bulb??? Took my Dodge 2015 Charger in as the front headlight was out. Also needed a 50K checkup as noted on their website. Arrived there and was told there Took my Dodge 2015 Charger in as the front headlight was out. Also needed a 50K checkup as noted on their website. Arrived there and was told there is no such thing as a 50K check so they gave the car a 30K one, but didn't bother to change the oil or ask if I wanted it changed. Picked up the car, it was filthy, hand prints all over it..this is typical for them. I asked them to change both front lights, why not, right? So the bill was 700 bucks for 2 lights and brake kit, clearn, diff kitt and labor. No MVP check once again.. got the car home and driving it the lights are pointing all over the place!! Took it back they said the lights looked FINE TO THEM. I persisted and asked them to look at it in the dark. Then they call back and say that I need an entire headlight assembly which is 1300 bucks and 300 to install!! When I went nuts on them they offered to sell the part to me for cost 900 bucks! If that was busted, was it busted when the car came in?? Seems odd to me. Finally after them having the car FOR A WEEK they fixed it free of charge. This is the third strike with these cheating liars! The service mgr, NEVER will call you back but we did have a good exchange with the fixed operations manager who was on site to clearly handle the mess they had made. Three strikes for this place, we will NOT return there. Sadly, we have bought all of our cars here over the last 20 years, buying 2 chargers on the same day in Jan 2016. DO NOT GO HERE FOR SERVICE! More

Awesome service Had some recalls on my 2017 ram 2500 , and factory defect, on front axle seals , very prompt service, awesome service department crew, had my truck b Had some recalls on my 2017 ram 2500 , and factory defect, on front axle seals , very prompt service, awesome service department crew, had my truck back very quickly More

AC work My ac had a very small leak. Westgate provided me with a loaner vehicle until they found the problem and fixed it. Morgan and Adam were great to work My ac had a very small leak. Westgate provided me with a loaner vehicle until they found the problem and fixed it. Morgan and Adam were great to work with. More

Warranty work air conditioning Willie was very friendly and helpful kept us informed of what was going on we were a little disappointed they couldn’t get us in faster seeing we were Willie was very friendly and helpful kept us informed of what was going on we were a little disappointed they couldn’t get us in faster seeing we were from out of town and on a trip More