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Westgate Dodge Ram of Wake Forest
Wake Forest, NC
242 Reviews
Welcome to WestGate Auto Group! Since establishing our family of dealerships in 1990, we’ve had the pleasure of providing drivers in The Triangle and beyond with the sort of sales and service that can’t be found anywhere else. We take pride in our 360-degree ability to serve Raleigh-area drivers. Meanwhile, with our state-of-the-art collision center, transparent pricing and team-oriented culture, each member of our staff has the customer’s best interests in mind.
We are different, and we really mean it, let us prove it to you. We will not beat you up. We will not play games. We never have. If you want to walk away at any point, we won't chase after you, because that is your right. At our core, we are a no-pressure dealership. We give you the time you need to buy the car that you want. We are laid back. We do not send salespeople to tackle our customers. If you don't want to make a decision today, you really don't have to. We are happy to give you all the time that you need to find the car that you want. Our attitude starts from the top. Even our owner will treat you like a customer, not a number.
Now well into our third decade in Central North Carolina, our customer-focused atmosphere starts at the top. Each member of our staff, whether representing the sales, service, management or finance, is a valued member of a selfless team. This supportive culture extends to our clientele as well, where we proudly remove the stress and hassle of every step in the process. Our customers are our family, and that’s the way that they are treated at WestGate Auto Group.
For the modern car buyer, the purchase of a new or used vehicle is only the beginning of a long and often inconvenient relationship. At WestGate Auto Group, we understand that a visit for auto service is sometimes the last thing a driver wants to do, and is full of unforeseen stresses and lofty costs. Knowing this, we at WestGate Auto Group proudly offer total transparency when it comes to your repairs, helping to eliminate the surprise expenses found at so many competing dealerships. We’ll also work with you to provide a regular maintenance schedule, with our ASE-certified technicians helping to ensure that your vehicle performs its best for the many miles ahead.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 242 reviews
October 04, 2018
“AWESOME STAFF”Making Dreams come True With the help of the awesome staff I was able to take possession of the vehicle of my dreams. Garland took the needed extra time to get me the best po With the help of the awesome staff I was able to take possession of the vehicle of my dreams. Garland took the needed extra time to get me the best possible interest rate for my financial needs to make my dream of owning a SRT8 into a reality. Professional and Friendly Staff with customer service a number one priority. Im a customer for life. More
by STRESSEDWEARE
Verified Customer
October 04, 2018
Friendly, helpful service Everyone I dealt with was professional and easy to get along with. Although my time was tight, they were very understanding and helpful in the process Everyone I dealt with was professional and easy to get along with. Although my time was tight, they were very understanding and helpful in the process. More
by SAMANTHAW248
Employees Worked With
Adrianne Wilkerson, Paul Hayes
October 04, 2018
No pressure. Happy to help Was fairly quick for a dealerv experience. Everyone listened and actually desired to help. Manager gave strong numbers on trade making negotiation eas Was fairly quick for a dealerv experience. Everyone listened and actually desired to help. Manager gave strong numbers on trade making negotiation easy. Finance manager was receptive to our outside funding. Overall a great experience. Thanks guys. More
by jicpstr
Employees Worked With
Derek Dellafosse, Paul Hayes
September 26, 2018
Great Westgate was very helpful in finding just the right truck for me. I had very specific requirements and budget. They found what I was looking for, di Westgate was very helpful in finding just the right truck for me. I had very specific requirements and budget. They found what I was looking for, didn't quite meet my budget at first, but they did call me with additional incentives. More
by wendyreneehart
September 26, 2018
Did a Good Sales Job Original salesman was very knowledgeable and friendly, but he had to leave for a family emergency. The second guy was also very friendly and knowledge Original salesman was very knowledgeable and friendly, but he had to leave for a family emergency. The second guy was also very friendly and knowledgeable. Only problem was the management who said they would do the USAA loan application but then refused to do it, so I had to do it on line myself. More
by MYKINGISGOD
September 21, 2018
Very helpful Very friendly and good to work with they helped me find the right TRUCK for me. They had. A lot trucks on the lot to look at Very friendly and good to work with they helped me find the right TRUCK for me. They had. A lot trucks on the lot to look at More
by dale.dasen
September 17, 2018
Car Buying Experience- Good I recently purchased a certified pre-owned Jeep from this dealership. James helped me and my father with the purchase. Overall I did feel that I got a I recently purchased a certified pre-owned Jeep from this dealership. James helped me and my father with the purchase. Overall I did feel that I got a fair price on the Jeep. The only complaints I have is that it took a lot longer time-wise than any other car purchase I've done. It also was a holiday, so Im not sure if that had anything to do with it. The manager Tim did buy us lunch while we were sitting waiting which was very kind. A few days after purchasing my car I found that a standard tool kit was missing. This is vital to be able to pop the top off the jeep. I called and asked about it and did not get a call back from James for a few days, so I called again today and he asked me to come by tomorrow and try to figure it out. So I guess we will see what happens. More
by ASHLEYGMESSINA
September 14, 2018
Not a good experience I spent several days after the purchase working to refinance the vehicle after I received an unnecessarily high finance rate. It is still unclear to I spent several days after the purchase working to refinance the vehicle after I received an unnecessarily high finance rate. It is still unclear to me why the high rate was provided. The end result was I refinanced the vehicle at a rate 1.7 % lower than the rate I had when I left the dealership. The refinance was at the same bank provided by the dealership! Saved a couple of thousand dollars in finance cost, but I should not have had to do this. Something is not right there in the finance department. More
by KENMCCRARY
Employees Worked With
Mike Skaggs, Norman White, Paul Hayes
September 14, 2018
My experience with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy explained everything in detail and was able to work with us within our budget. Don the WestGate Regional manager was extremely helpful and caring. More
by Crazy plum purple
September 13, 2018
Honest They didn’t waste my time, they provided what they promised. They worked with me on a wire transfer. They looked for the vehicle that we wanted that t They didn’t waste my time, they provided what they promised. They worked with me on a wire transfer. They looked for the vehicle that we wanted that the previous dealer told me they couldn’t find. More
by russell_eric
