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Westgate Dodge Ram of Wake Forest

Wake Forest, NC

1.6
239 Reviews
Welcome to WestGate Auto Group! Since establishing our family of dealerships in 1990, we’ve had the pleasure of providing drivers in The Triangle and beyond with the sort of sales and service that can’t be found anywhere else. We take pride in our 360-degree ability to serve Raleigh-area drivers. Meanwhile, with our state-of-the-art collision center, transparent pricing and team-oriented culture, each member of our staff has the customer’s best interests in mind. We are different, and we really mean it, let us prove it to you. We will not beat you up. We will not play games. We never have. If you want to walk away at any point, we won't chase after you, because that is your right. At our core, we are a no-pressure dealership. We give you the time you need to buy the car that you want. We are laid back. We do not send salespeople to tackle our customers. If you don't want to make a decision today, you really don't have to. We are happy to give you all the time that you need to find the car that you want. Our attitude starts from the top. Even our owner will treat you like a customer, not a number. Now well into our third decade in Central North Carolina, our customer-focused atmosphere starts at the top. Each member of our staff, whether representing the sales, service, management or finance, is a valued member of a selfless team. This supportive culture extends to our clientele as well, where we proudly remove the stress and hassle of every step in the process. Our customers are our family, and that’s the way that they are treated at WestGate Auto Group. For the modern car buyer, the purchase of a new or used vehicle is only the beginning of a long and often inconvenient relationship. At WestGate Auto Group, we understand that a visit for auto service is sometimes the last thing a driver wants to do, and is full of unforeseen stresses and lofty costs. Knowing this, we at WestGate Auto Group proudly offer total transparency when it comes to your repairs, helping to eliminate the surprise expenses found at so many competing dealerships. We’ll also work with you to provide a regular maintenance schedule, with our ASE-certified technicians helping to ensure that your vehicle performs its best for the many miles ahead.
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10936 Star Road

Wake Forest, NC

27587

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Showing 239 reviews

January 07, 2019

New car buyer Looking for a new Challenger, Westgate Dodge had a large inventory of several different versions of the Challenger on the lot. Was able to find the t More

by New Scat Pack owner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Westgate Dodge Ram of Wake Forest responded

Thanks for the positive feedback! We are happy to know that your experience with us went well and that you enjoyed our large inventory. It is great that Jim was friendly and knowledgeable during your visit and that you would recommend us. We are delighted to have you a part of the Westgate Dodge Ram of Wake Forest family and we look forward to you and your family's visits.

January 03, 2019

Some nice salespeople, some terrible I work in a seperate type of sales and I’m not a low baller (and was going to take asking price because a trusted friend who works here told me they’r More

by cj’sContracting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian Wilkerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Second day guy was unknown. He didn’t even give me his card!
Jan 03, 2019 -

Westgate Dodge Ram of Wake Forest responded

Hello, I would like to extend my personal regrets regarding your frustration with our Sales Department and would appreciate the opportunity to discuss this with you further. If you would like, please feel free to reach out to me at your own convenience so that I may address your concerns. Best, Tim Grissom Sales Manager 919-570-5000

December 09, 2018

3 recall items and other small stuff Just needed to take care of 3 recalls and other small stuff. Service was easy to schedule and done quickly. Rep explained everything that was done and More

by JimTinRaleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Sellew
Dec 10, 2018 -

Westgate Dodge Ram of Wake Forest responded

Thank you for taking the time to post a five-star review! We're glad that you enjoyed your service experience with us. It was our pleasure to serve you. We look forward to taking care of your vehicle again in the future.

December 07, 2018

Great service I bought a 2018 Dodge Charger. Paul greeted me right away. We looked at a couple , I ended up buying the one I test drive. I think he knew I’d like More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Floreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2018 -

Westgate Dodge Ram of Wake Forest responded

Sharon, thank you for the great review! We will be sure to pass on your compliments to Paul. Enjoy your new ride!

December 06, 2018

Jack Combs is the man New Gentlemen named Jack took excellent care of us on our purchase of the 2018 Dodge Journey on 12-2-18. He was amazingly friendly & was very informat More

by BossHawg92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Combs
Dec 06, 2018 -

Westgate Dodge Ram of Wake Forest responded

Thank you for the 5-star rating and great review! It is wonderful to know that Jack provided you with excellent customer service during your car-buying experience. We are glad that Jack was friendly and informative and we appreciate you recommending him. We are also happy to know that you had the best experience and we hope to see you again soon! Enjoy your 2018 Dodge Journey!

November 03, 2018

Friendy We came to look around had a great sales woman ( Ginger Dickerson) did not take long for Ginger to come out to greet us. Was easy experience. More

by CARROLL.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Dickerson.
Nov 04, 2018 -

Westgate Dodge Ram of Wake Forest responded

Carroll, Thank you for your positive review! It's good to know that Ginger provided you with great service. We value your business and look forward to working with you again!

October 31, 2018

Great experience! Adrian is really helpful and knowledgeable saleman. We picked our car really quick and started the process. We traded in our car with no problems an More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Grissom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
October 29, 2018

Complete lie of vehicle condition Purchased a mercedes sprinter. Would not let us take to a private mechanic. Trusted their "diesel mechanic" Was told drivetrain was great. Total lie, More

by you suck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Grissom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek-online agent
October 28, 2018

Sales person was upfront and did not sugar coat anything Sale people 100% professional. Very upfront and to the point. My experience was top notch from start to signing. I would definitely buy from Westgate More

by JACOBT425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hayes
October 28, 2018

Charger Mike Roberts was very friendly on a cool rainy day. Very informative and knowledgeable .I'd definitely recommend him to family and friends . My overal More

by RWRIGHT019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Roberts
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