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Westgate Dodge Ram of Wake Forest
Wake Forest, NC
242 Reviews
Welcome to WestGate Auto Group! Since establishing our family of dealerships in 1990, we’ve had the pleasure of providing drivers in The Triangle and beyond with the sort of sales and service that can’t be found anywhere else. We take pride in our 360-degree ability to serve Raleigh-area drivers. Meanwhile, with our state-of-the-art collision center, transparent pricing and team-oriented culture, each member of our staff has the customer’s best interests in mind.
We are different, and we really mean it, let us prove it to you. We will not beat you up. We will not play games. We never have. If you want to walk away at any point, we won't chase after you, because that is your right. At our core, we are a no-pressure dealership. We give you the time you need to buy the car that you want. We are laid back. We do not send salespeople to tackle our customers. If you don't want to make a decision today, you really don't have to. We are happy to give you all the time that you need to find the car that you want. Our attitude starts from the top. Even our owner will treat you like a customer, not a number.
Now well into our third decade in Central North Carolina, our customer-focused atmosphere starts at the top. Each member of our staff, whether representing the sales, service, management or finance, is a valued member of a selfless team. This supportive culture extends to our clientele as well, where we proudly remove the stress and hassle of every step in the process. Our customers are our family, and that’s the way that they are treated at WestGate Auto Group.
For the modern car buyer, the purchase of a new or used vehicle is only the beginning of a long and often inconvenient relationship. At WestGate Auto Group, we understand that a visit for auto service is sometimes the last thing a driver wants to do, and is full of unforeseen stresses and lofty costs. Knowing this, we at WestGate Auto Group proudly offer total transparency when it comes to your repairs, helping to eliminate the surprise expenses found at so many competing dealerships. We’ll also work with you to provide a regular maintenance schedule, with our ASE-certified technicians helping to ensure that your vehicle performs its best for the many miles ahead.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 242 reviews
June 27, 2018
Friendly, but service center tried to con Came in for warranty service. Got a call saying i needed new brake pads because mine were at less than 1%. pick up the truck and the sheet said 5% and Came in for warranty service. Got a call saying i needed new brake pads because mine were at less than 1%. pick up the truck and the sheet said 5% and 10%. change them out myself and they were at 30% and 50%. They did do a great job on the warranty service other than that i still get calls about my recalls and can't seem to get off their call list. They were also very friendly. More
by John.B1120
Verified CustomerEmployees Worked With
Don't remember name, but wasn't Brad
June 27, 2018
Excellent service Service was great with both the salesman and finance office. Both were friendly and all about the satisfaction of the customer. If you are looking for Service was great with both the salesman and finance office. Both were friendly and all about the satisfaction of the customer. If you are looking for great customer service, great deals, and great cars Westgate Dodge is where to go. More
by HAYWOOD_CARLTON
June 27, 2018
Repairs Very prompt professional services received. Was kept apprised of vehicle status, issue was fixed satisfactory, recall on vehicle was noticed and taken Very prompt professional services received. Was kept apprised of vehicle status, issue was fixed satisfactory, recall on vehicle was noticed and taken care of. Also had oil change and tire rotation done. More
by MOUSIE12
Employees Worked With
Can't remember
June 26, 2018
Purchased new 2018 Dodge Charger Daytona Westgate Dodge did an outstanding job in assisting me purchase my brand new 2018 Dodge Charger Daytona. They went over and beyond in helping me get i Westgate Dodge did an outstanding job in assisting me purchase my brand new 2018 Dodge Charger Daytona. They went over and beyond in helping me get into a new car! More
by ALROYSTE
Employees Worked With
Paul Hayes
June 26, 2018
Quick, Helpful and friendly Just like the title says they’re great friendly and swift. They helped inform me of any findings and possible recalls. I’ll go here every time for my Just like the title says they’re great friendly and swift. They helped inform me of any findings and possible recalls. I’ll go here every time for my car service. More
by JEFF.KNITTLE
Employees Worked With
June 25, 2018
Excellent timely service just stopped in on my way by and I was in and out in an hour. Brought another vehicle in the next day and had the same experience. just stopped in on my way by and I was in and out in an hour. Brought another vehicle in the next day and had the same experience. More
by BIRCHWOODCONSTRUCTIONLLC
Employees Worked With
June 23, 2018
Missing in your service checks! You say you are looking out for me and my vehicle but you failed to add air to my right rear tire and failed to notice 2 vale stem caps brown or missi You say you are looking out for me and my vehicle but you failed to add air to my right rear tire and failed to notice 2 vale stem caps brown or missing. Your gave me a quote for four new tires. It leads me to believe you only care for my money and not on treating me like a customer. More
by SKIPO27
Employees Worked With
June 23, 2018
Not happy with the customer service Went in to have my brakes worked on, told them I had a pulsation in the front. Said my rear brakes needed to be replaced. When I picked up my truck th Went in to have my brakes worked on, told them I had a pulsation in the front. Said my rear brakes needed to be replaced. When I picked up my truck the pulsating was worse than before , took it back & they said I needed my front rotors done. they should have checked the entire brake system before they said the repair was complete. They did do the front to my satisfaction but I should have never had to go back for the same issue twice. Not sure about their techs. I will take it to a GM shop from now on for repair work More
by KC4
Employees Worked With
Josh
June 23, 2018
Prepaid oil change Service Dept is efficient and friendly. The appointment was set up and there was a minimum of wait time. They could not perform the latest recall as Service Dept is efficient and friendly. The appointment was set up and there was a minimum of wait time. They could not perform the latest recall as the computer download was not yet available for 2014 Ram. More
by GRANDREPEATS
Employees Worked With
Carol
June 22, 2018
Parts where undone and not re-tighten Took my Cadillac in for inspection and oil change, bought 4 synthetic oil changes. After they cMe out said I needed to replace air and cabin filters Took my Cadillac in for inspection and oil change, bought 4 synthetic oil changes. After they cMe out said I needed to replace air and cabin filters, I told them I would do it. Also said I need tires rotation, also I will take care of it. Got home found my air intake hose lose and my air box full of leaves and dirt. They couldn’t even take time to blow out the dirt or retighten the hose. Used to get good service when this was Leith not so much this trip More
by LGWATSON
Employees Worked With
Benji
