Westgate Chrysler Jeep Dodge RAM

I was in at Westgate to get my trucks oil changed and to check about a rattle I heard in the front end. My service writer was Paul Roland and technician was Clayton. It was all women sitting in waiting ro check about a rattle I heard in the front end. My service writer was Paul Roland and technician was Clayton. It was all women sitting in waiting room that day and we were discussing how car dealerships and repair shops takes advantage of women. Well, Mr. Roland called me back and introducted me to Clayton and he put my car up and found where the rattle was coming from. He also thought that it could be from the ball joints but he said he wouldn't do anything to them unless it kept rattling after fixing my underpin (I guess that is what it is called.) He could have replaced all my ball joints and bearing but instead he changed my oil and put a couple of Christmas tree bolts in the panel where they had fallen out. He was just very honest with me and I do appreciate that. I would recommend Westgate Jeep for purchasing a car and also repairs. I actually negotiated free oil changes when I purchased my truck and when they run out I will continue to have my oil changed there. I own a Dodge Dakota and love it. I has been a great truck for me. I actually purchased it to pull my camper but I drive it every day of the week. Debbie More

My wife and I have been looking for a new Chrysler Town and Country for 4 months. We live in Scranton PA and our local dealers simply did not have the van we wanted. We also got the runaround from more tha and Country for 4 months. We live in Scranton PA and our local dealers simply did not have the van we wanted. We also got the runaround from more than a few dealers near us and as far away as Philly. I was searching the net and found Westgate in Raleigh. They had the exact van at an incredible low price. It was a 2010 and believe me, we got a great deal. However, the price is only part of the story. From my first call, the manager (Steve) was up front and gave me a total price... to the penny. I put down a deposit to hold the van and then told Steve my wife and I were going to make an adventure out of this situation and fly down to get our new town and country. Steve immediatly said, "Great, just let us know when you're coming and we'll come get you at the airport." Wow! I never expected that. From that point on, it was by far the most pleasurable buying experience we've ever had. One final note... Our daughter will be going to college in Raleigh next fall. She has a Dodge Caliber and it's nice to know she'll have a place to take her car for service. A place where people will care about her and her car. Thanks Westgate! Garret P. More

I have NEVER been to ANY dealership that has impressed me as much as Westgate Chrysler Jeep in Raleigh. The moment you enter the door, you are treated the way customers were treated 20 years ago. You are a as much as Westgate Chrysler Jeep in Raleigh. The moment you enter the door, you are treated the way customers were treated 20 years ago. You are a PERSON, not a NUMBER !! They go out of their way to make sure you are not only comfortable during your stay, but they make sure you UNDERSTAND EXACTLY what is wrong with your vehicle, and what they can do to fix it. You are given regular updates as to what is happening while they service your vehicle and they perform no work without YOUR consent to do so. I drive over 100 miles from the coast because the level of professionalism at Westgate far exceeds any other dealership I have ever been to and I have been driving 32 years. Their parts prices are the lowest from the coast to Greensboro (that's how I found them !) In a day in time that customer service is so RARE in its truest form, I feel blessed to have found such a wonderful place to keep my "wheels rolling" safely underneath me. I CHALLENGE any JEEP owner in eastern North Carolina to check them out first chance you get. The ONE thing you will leave this dealership with is the knowledge that CUSTOMER SERVICE the way it "used" to be can be found tucked away just off 540 in Raleigh. Kristen Sanders More

Found this dealer on the internet when looking for a used vehicle in March 2011. Their prices are great, but you get what you pay for. It took over a week from signing the paperwork to actually take possessi vehicle in March 2011. Their prices are great, but you get what you pay for. It took over a week from signing the paperwork to actually take possession on the vehicle. There were some problems with the car that we wanted to have fixed before we made the purchase. They were willing to make the repairs, but every day the salesman said we would be able to pick up the car tomorrow, then we would get a call saying it was not yet ready. They blamed the problems on the place that they took the car to when their mechanics could not fix it. My issue is that when you buy a car from a dealer (new or used) that you expect it to be right when it is put on the lot. When we got the car it was dirty. The salesman was trying to clean it up before we got there. He indicated that their cleanup crew does a poor job and he tries to detail the cars that he sells himself. After getting the car, I spent a whole day cleaning the inside myself. I would not sell my personal vehicle as dirty as this car was from this dealership. We got a better price from Westgate than I have seen advertised elsewhere. I am hoping that the quality of the vehicle we purchased is better than the quality of their service. I have bought used cars from dealers before and they have always been clean and in good working order. It did not appear that they did anything more than back the used vehicle off of the truck and park it in their lot. If you are in the market for a late model used car, they have good prices - but, be prepared to go over the vehicle with a fine-tooth comb and be prepared to spend some time cleaning it yourself. More