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Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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looking for used ended with new recently visited a dealer in Charlotte,sales and finance were very pushy and unwilling to work with us.seen vehicle at Westgate dodge and jeep in Rali recently visited a dealer in Charlotte,sales and finance were very pushy and unwilling to work with us.seen vehicle at Westgate dodge and jeep in Raliegh.i texted sales at 7;30 one night and got quick reply,from John Overton. great guy.went to visit the next day and John was at our beck and call from the time we got there.test drove three different vehicles two used,and one new.I was able to get a new vehicle for the price of a used vehicle.I would highly reccommend Westgate dodge and John Overton for your next vehicle. More
very good experence I have been to a lot of dealerships in the past few weeks and I must say that this dealership was a pleasant surprise for my wife and myself. We went I have been to a lot of dealerships in the past few weeks and I must say that this dealership was a pleasant surprise for my wife and myself. We went to see Josh about a van and we ended up with Eric Lane as our salesmen. Eric was great not pushy at all listen to us and found what we wanted. All the guys and girls in the show room where happy go lucky this day. I would recommend this salesmen and team to anyone. Nice dealership Thanks Guys More
Always great service Bought a new 2014 Jeep Cherokee. Great vehicle but when routine service is necessary Westgate does a great job. Richard was my service man the mornin Bought a new 2014 Jeep Cherokee. Great vehicle but when routine service is necessary Westgate does a great job. Richard was my service man the morning of 10/02 15 and he could not have been any better. Do not hesitate to get service done at this dealership ask for Richard and you will not be disappointed. More
Misrepresented vehicle I did some preliminary research and found a used Lexus RX450h at Westgate. I told them I was upgrading so we could tow a light weight travel trailer. I did some preliminary research and found a used Lexus RX450h at Westgate. I told them I was upgrading so we could tow a light weight travel trailer. My research as to the towing capacity was ambiguous, depending on FWD vs. AWD and towing package. on site listed variance from 1500-5800 lb. My wife went over to scope out the car while I was at work. She looked for three things: 1) Trade-in offer for our old card, 2) whether she liked the card as equipped. 3) Most importantly, what was the car's actual towing capacity? The trade-in offer was within reason, she liked the car and when she asked the sales person the towing capacity, she was told 3500 lb. Adequate for our needs. She let me know and I arrived. Damone, the salesman was very pleasant, an mentioned the towing discussion, but not details. I mention the I had looked into ballpark rates and payments based on my credit union offerings. I have planned to collect the paperwork and review, but occasionally a dealer will actual beat the credit union. In this case they offered a longer term, which meant the payment was lower. When I got home with the vehicle and began to check the owners manual. FWD RX450h = no tow. I called to explain. I was told "all sales are final, but we can trade you for something else." Unfortunately, they nothing else that would get comparable gas mileage and tow 3500 lb. I tried to explain. I was insulted by the General Manager. On a positive note: Garret Eden, the finance guy gladly cancelled the maintenance agreements and was apologetic. While Westgate has a reasonable "buyer's remorse" policy, this was not a case of buyer's remorse, but being sold the wrong tool for the job, and then not having the correct tool in the store, but being asked to accept store credit anyway. If my wife had not explicitly asked about towing capacity, I would have to chalk this one up as a very expensive life lesson. But, she did ask. More
Great Customer Service I had a Great Experience at Westgate purchasing my vehicle . Gregg provided Amazing Customer Service . He Listened . He Understood . He assisted me I had a Great Experience at Westgate purchasing my vehicle . Gregg provided Amazing Customer Service . He Listened . He Understood . He assisted me with a vehicle that I love while custom fitting a payment that fits my financial profile . In Summary.......Professional. ........Westgate and Gregg . Thanks !!! More
Disgusted!! I bought a Hellcat in the beginning of July 2015, They forgot to give me the 2nd red key. I called several times and always given excuses and told t I bought a Hellcat in the beginning of July 2015, They forgot to give me the 2nd red key. I called several times and always given excuses and told they would call back. Then I was told "we are mailing it/ Then 'you should get it any day" Now at the end of August I still have no 2nd red key. They barely washed it let alone prep it for delivery. I have pics of the back window that was so hazy you could barely see through it. It circles all over the back window from shipping? FILTHY!!! Horrible, unconcerned and uncaring dealership out for the biggest buck they can get. More
John Overton got me out of a jam and into a Dodge Challenger I had a costly repair to make on my older vehicle and discussed trade-in options with John Overton. He responded to my internet request very quickly i I had a costly repair to make on my older vehicle and discussed trade-in options with John Overton. He responded to my internet request very quickly in the morning, discussed viable options with me over the phone, and had me in a reasonable deal that day when I arrived. It was a great experience and John is the reason why. There was no pressure and John listens to you as a person and to your needs. When you walk on the lot, ask for John Overton and you'll know what I'm talking about. He's a great guy and is definitely an asset to Westgate. More
What a great buying experience It was a pleasure doing business with John Overton. He is the epitome of professionalism and I didn't feel pressured into making my purchase. He is al It was a pleasure doing business with John Overton. He is the epitome of professionalism and I didn't feel pressured into making my purchase. He is also helping me with a repair to the roof after I pointed it out to him after I had the car checked out. I would recommend anyone who is in the market for a new or used car to come to this dealer and especially to work with John because he works with you. More
Richard is the man! Richard made my experience great! From the second I walked into the door he made me feel welcome. I never felt pressed and he dealt with my lack of ti Richard made my experience great! From the second I walked into the door he made me feel welcome. I never felt pressed and he dealt with my lack of time perfectly. He understood what i want and what I was looking for and never made me feel like just another sale. Even after I purchased my new vehicle he took care of me when I had to bring it back in for a small repair. I couldn't be happier with my service! We will definitely be returning for my girlfriends next car! More
Personal Touch Without the Pressure Richard Grizzard made the car-buying process enjoyable ... something I never thought possible! He even came in on his day off to help us make the righ Richard Grizzard made the car-buying process enjoyable ... something I never thought possible! He even came in on his day off to help us make the right purchase. Right from the start he was excited about what we were looking for and found the exact vehicle we wanted. He was never pushy and we felt like he was looking out for our best interest. Not only did we leave with our dream car, we gained a new friend in the process. I would highly recommend Richard Grizzard at Westgate Chrysler Jeep Dodge RAM! More