Westgate Chrysler Jeep Dodge RAM

Absolutely terrible customer service in the service department. I bought a 2018 jeep for $50K, I had a simple question about a pump and all they would tell me was that I needed to bring it in. I couldn department. I bought a 2018 jeep for $50K, I had a simple question about a pump and all they would tell me was that I needed to bring it in. I couldn't talk to a manager or a technician, they wanted to charge me for a simple question. Absolutely ridiculous! I will never do business with Westgate again. More

On Wednesday, 092122, I brought my 2020 Jeep Grand Cherokee in for regular maintenance. I spoke with Chris, Service Manager, and expressed concerns about making sure that I received services that I pa Cherokee in for regular maintenance. I spoke with Chris, Service Manager, and expressed concerns about making sure that I received services that I paid for. I told him that on my previous visit, I had the so-called 40,000 miles service. The dealership kept my vehicle on this visit for six hours. When I picked my vehicle up, I was hit with a bill for $700. I stressed to Chris that I wanted to make sure that his service technicians had done what I paid for. While my vehicle was being serviced, Chris brought me the replaced cabin air filter in an attempt to show that the work was done. I’m a participant of Westgate For Life, which gives the oil changes for free with a $26 fee for the tire rotation. I also had my vehicle’s tires balanced, which is an additional $30 fee. Thankfully I was in line and heard a Sales Representative state to another customer that a tire rotation and balance costs around $52. When I picked up my vehicle, the Sales Representative that assisted me tried to charge me $78. I told him that I heard another Sales Representative quote $52. He stepped away from the desk and came back with an apology. He changed the amount owed and I exited the building. Once I got to my vehicle, I noticed that my tires had not been rotated. The front passenger tire has a plug in it due to a repair from a nail. I informed the Sales Representative that this was not a good look, especially since I was suspicious about the service previously rendered. To sum it all up, I was nearly overcharged and the service I paid for wasn’t completed. I’m normally flooded with requests to complete surveys after my service dates, but I had to use an old link this time to express my displeasure. This is poor customer service!!!! More

Took my truck in for service on Aug 3rd. One of their employees ran into it and damaged the quarter panel. Here we are two months later and it still isn’t fixed. They refused to provide a lo One of their employees ran into it and damaged the quarter panel. Here we are two months later and it still isn’t fixed. They refused to provide a loaner vehicle while they kept it for the first 3 weeks without completing the repair. After 5 weeks of going back and forth, I just took it for an appraisal to turn over to my insurance company. Over $2000 damage to the truck. The worst part is I was there for recall work when they decided to wreck my truck and cost a lot of money out of pocket. Extremely poor service and they clearly do not care about their customers. I will never go back and would advise others to take your vehicle to another dealer for service. Is it possible to give minus 5 stars? More

Earnest Green and Scott Summers worked with me on every concern I had for the remote purchase of my Jeep certified 2021 Renegade, and there were many after an unfortunate sale bungle I experienced with ano concern I had for the remote purchase of my Jeep certified 2021 Renegade, and there were many after an unfortunate sale bungle I experienced with another well known, large scale dealer. Scott and Earnest provided every bit of information I requested and more, confirmed ever assurance I needed, included images to show me the transportation prep as it was occurring, and topped things off with complimentary Sirius radio for a few months to boot. I started talks with these guys extremely jaded and skeptical, but left more than pleased. I got a xxxx of a deal and was very well cared for. Much thanks to them both. More

Very nice people very fast what they all do even doe one thing didn’t get nothing to drink but otherwise they are very helpful and fast thing didn’t get nothing to drink but otherwise they are very helpful and fast More

I took my Dodge Ram to service and I was so pleased at the exceptional service I got the exceptional service I got More

My dealings with Westgate Chrysler Jeep Dodge Ram were through internet and telephone as I am in another state. I am well pleased with their service and attention. Phone calls were returned promptly and a through internet and telephone as I am in another state. I am well pleased with their service and attention. Phone calls were returned promptly and a request I had was carried out faithfully by Alex. Delivery of vehicle was on time and I was updated all the way. More

Ernest is great and goes over everything along with making it so easy. We drove from Myrtle Beach to buy our 2nd Jeep because of him and the dealership making it so easy. We drove from Myrtle Beach to buy our 2nd Jeep because of him and the dealership More

Warm and friendly as soon as I walked through the doors. I knew at that moment I was at the right place. I knew at that moment I was at the right place. More

Mateo was excellent! Service done in less than one hour. Glad to have him as our service agent. Service done in less than one hour. Glad to have him as our service agent. More