Westgate Chrysler Jeep Dodge RAM

Worst experience ever! Ernest Greene was arrogant...walking around like he had all the time in the world. What we were asking to see they had my daughter sit there waiting Ernest Greene was arrogant...walking around like he had all the time in the world. What we were asking to see they had my daughter sit there waiting for almost an hour and still never found it. My daughter called me and I took the keys and we went and found the Jeep. Then when we found out that there was a key missing for the sunroof he made us feel like we were going to have to buy one to get it to open. Also, when she asked for the amount for her car he acted like $400 was outrageous. But then he made us feel like he was doing us a favor when he got the deal we asked for. Then we found out the seal was broken and then he told us the sunroof was broken. She left. I called the next day and spoke to Ms. Laura and she made sure that we would get better service on Saturday....well not!! The lady that went with us that day was not any help at all. She knew nothing about Jeeps. Found out through Carfax that this car was from New York and it had many problems. So of course we went to another dealership in Cary. We got the best service ever. This was her first big girl purchase and they were PHENOMENAL!! Got more for her car and they treated us like we were the most important person there. Never go to WESTGATE!! More

We were recently shopping for a preowned vehicle and drove an hour to Raleigh to look at 2 we saw on the Westgate website. A nice young man walking across the lot asked if he could help us and we told h drove an hour to Raleigh to look at 2 we saw on the Westgate website. A nice young man walking across the lot asked if he could help us and we told him what we were looking for. He was not a salesman but called one to come meet us. We continued looking through the vehicles that were parked so close together you couldn't really see the sides and the new and used were mixed together. Another customer mentioned the same thing as we looked. When the salesman finally walked up, his arms were crossed and the first thing he asked was "what are you looking for"?. No greeting, no name offered. We kind of felt at that point he didn't want to be waiting on the "old folks". We told him what we wanted to see but he said we needed to come inside to discuss finance and get a "better picture" of what we want. We went inside with him and he asked for my husband's driver's license. While he was getting it out the salesman took a call on his cell and told the person he would be right there. He began asking questions about our finances but we still had not seen a vehicle. Our answers were apparently not what he wanted to hear and he began shaking his head as if he was upset. Some of his questions were not pertinent to where we were in searching for a preowned vehicle. I became uncomfortable with his questions and the way he was acting so at that point I reached across to get the drivers license and before my husband could get it in his wallet the salesman walked out and never said another word. Never offered a card or his name. I had to read other reviews to find his picture and name. We left immediately after he walked out and he was already standing at the back of a car with another man looking at boxes in the trunk of a car. Guess that trunk was more important to FAROOQ than selling a car. Never will we shop at Westgate again and have already referred 2 others elsewhere. More

PHENOMENAL EXPERIENCE! ! As a “first time” purchaser, I was pleasantly surprised by the ease of this experience. I never felt pressured or taken advantage of - in fact, I ! As a “first time” purchaser, I was pleasantly surprised by the ease of this experience. I never felt pressured or taken advantage of - in fact, I was welcomed to take my time and make sure the decision was mine!! Mark was the sales rep who assisted me and his east-going, honest approach quelled what anxiety I felt entering the establishment. Even though I did my research beforehand and came in to test drive the vehicle that is now mine, his time and attention were such a relief!! This experience made me rethink my prior thoughts and reservations regarding going to a dealership - I will certainly be returning here when I decide to purchase another vehicle in the future!! More

Not sure if it’s normal sales tactics or just lying to get you in the door, but we were promised to drive away with car if we came. Arrived to a smashed windshield, bald tires and dirty car. The promised get you in the door, but we were promised to drive away with car if we came. Arrived to a smashed windshield, bald tires and dirty car. The promised to deliver by Wednesday and didn’t get the car till Friday. A lot of sketchiness going on. More

I made the biggest mistake buying from this dealership for a second time after I said I wouldn’t. First off this is the second vehicle I bought from here that had some pretty good paint damage that was su for a second time after I said I wouldn’t. First off this is the second vehicle I bought from here that had some pretty good paint damage that was suspiciously covered up with what seems to be some type of marker or quick fix type of paint. Now the transmission is going out on my vehicle and for some reason they are supposedly taking care of it and not our warranty which we were told by the warranty company. Well that has been weeks ago and we can’t get anyone to give us a call back that knows what’s going on. In fact the only people that have called us is a tow company who canceled the tow as soon as they found out that at the moment it is still drivable although it won’t be for long. Then we called the transmission place they were supposed to tow it to and they said they had no idea what we are talking about that they have no order for our vehicle. So for anyone considering buying a vehicle from them I highly suggest you go elsewhere and if you do buy a used vehicle make sure you look it over very carefully. More

This place is absolute trash. Liars going back on their word. I had to do $2500 in repairs, car broke down 2 days after leaving lot, after excited to get approved for $20k for a c Liars going back on their word. I had to do $2500 in repairs, car broke down 2 days after leaving lot, after excited to get approved for $20k for a car. They gave me no help, just burn and turn. Do not work with them or believe anything. Have EVERYTHING in writing. More

Absolutely terrible customer service in the service department. I bought a 2018 jeep for $50K, I had a simple question about a pump and all they would tell me was that I needed to bring it in. I couldn department. I bought a 2018 jeep for $50K, I had a simple question about a pump and all they would tell me was that I needed to bring it in. I couldn't talk to a manager or a technician, they wanted to charge me for a simple question. Absolutely ridiculous! I will never do business with Westgate again. More

Took my truck in for service on Aug 3rd. One of their employees ran into it and damaged the quarter panel. Here we are two months later and it still isn’t fixed. They refused to provide a lo One of their employees ran into it and damaged the quarter panel. Here we are two months later and it still isn’t fixed. They refused to provide a loaner vehicle while they kept it for the first 3 weeks without completing the repair. After 5 weeks of going back and forth, I just took it for an appraisal to turn over to my insurance company. Over $2000 damage to the truck. The worst part is I was there for recall work when they decided to wreck my truck and cost a lot of money out of pocket. Extremely poor service and they clearly do not care about their customers. I will never go back and would advise others to take your vehicle to another dealer for service. Is it possible to give minus 5 stars? More

On Wednesday, 092122, I brought my 2020 Jeep Grand Cherokee in for regular maintenance. I spoke with Chris, Service Manager, and expressed concerns about making sure that I received services that I pa Cherokee in for regular maintenance. I spoke with Chris, Service Manager, and expressed concerns about making sure that I received services that I paid for. I told him that on my previous visit, I had the so-called 40,000 miles service. The dealership kept my vehicle on this visit for six hours. When I picked my vehicle up, I was hit with a bill for $700. I stressed to Chris that I wanted to make sure that his service technicians had done what I paid for. While my vehicle was being serviced, Chris brought me the replaced cabin air filter in an attempt to show that the work was done. I’m a participant of Westgate For Life, which gives the oil changes for free with a $26 fee for the tire rotation. I also had my vehicle’s tires balanced, which is an additional $30 fee. Thankfully I was in line and heard a Sales Representative state to another customer that a tire rotation and balance costs around $52. When I picked up my vehicle, the Sales Representative that assisted me tried to charge me $78. I told him that I heard another Sales Representative quote $52. He stepped away from the desk and came back with an apology. He changed the amount owed and I exited the building. Once I got to my vehicle, I noticed that my tires had not been rotated. The front passenger tire has a plug in it due to a repair from a nail. I informed the Sales Representative that this was not a good look, especially since I was suspicious about the service previously rendered. To sum it all up, I was nearly overcharged and the service I paid for wasn’t completed. I’m normally flooded with requests to complete surveys after my service dates, but I had to use an old link this time to express my displeasure. This is poor customer service!!!! More

Earnest Green and Scott Summers worked with me on every concern I had for the remote purchase of my Jeep certified 2021 Renegade, and there were many after an unfortunate sale bungle I experienced with ano concern I had for the remote purchase of my Jeep certified 2021 Renegade, and there were many after an unfortunate sale bungle I experienced with another well known, large scale dealer. Scott and Earnest provided every bit of information I requested and more, confirmed ever assurance I needed, included images to show me the transportation prep as it was occurring, and topped things off with complimentary Sirius radio for a few months to boot. I started talks with these guys extremely jaded and skeptical, but left more than pleased. I got a xxxx of a deal and was very well cared for. Much thanks to them both. More