Westgate Chrysler Jeep Dodge RAM

Not Totally Happy Very good no the sale, but very poor on the follow-up paperwork. After 36 days of not turning in my paperwork to motor vehicle and after getting a let Very good no the sale, but very poor on the follow-up paperwork. After 36 days of not turning in my paperwork to motor vehicle and after getting a letter from motor vehicle saying that I would be fined for not turning in plates I was having transferred to the new vehicle I had to get the paperwork from them and register the vehicle myself. This I feel is something they were paid to do as part of their document fees and they did not do it. I feel like I have been robbed! More

Jeep Wrangler-addition of hitch and back up camera I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the deal himself, instead of the sales lady I had. At the sale he promised that he had added a backup camera "for free". This was repeated several times during the sale negotiation. In September, I decided to schedule the installation plus made a request for a hitch and wiring to be installed if possible to be completed by the 27th. I assumed that my information for the new Jeep had been made to their records. This was not true, but was fixed during the maintenance time request (Wednesday the 12, 10:30am). I then found out that the backup camera needed a part they didn't have in store (shouldn't this have been checked before scheduling?). I have called several times and found out that the vender didn't even have the part yet. This is incredibly frustrating as I have both lost work time trying to find a way to my job (I wasn't offered a rental car, which is also part of my maintenance agreement), and I feel that it's completely unreasonable to have to wait this long for a part that should have been ordered first. More

A great experience Westgate has been a pleasure to do business with now after three vehicles. The experience always starts with Ernest and ends with the service departme Westgate has been a pleasure to do business with now after three vehicles. The experience always starts with Ernest and ends with the service department. Seamless from the outset! Thank you. More

Wonderful experience Ernest was very professional and upfront during the entire purchasing process. Everyone was very friendly and helped as needed. I will refer to this Ernest was very professional and upfront during the entire purchasing process. Everyone was very friendly and helped as needed. I will refer to this dealership. More

Bought a used SUV Had a great experience. Had fun haggling for the price. Very professional. Silvia was great to work with (I would suggest asking for her if you are Had a great experience. Had fun haggling for the price. Very professional. Silvia was great to work with (I would suggest asking for her if you are interested in a new or used car) More

Excellent service! Service was excellent. They exceeded my expectations on price. Everyone was courteous and patient. They place high value in customer satisfaction. I r Service was excellent. They exceeded my expectations on price. Everyone was courteous and patient. They place high value in customer satisfaction. I recommend Westgate to anyone shopping for a Chrysler vehicle. More

AWESOME DEALERSHIP!!!!! LOVE THIS PLACE.....WILL ADVISE ALL FRIENDS AND FAMILY TO COME TO WESTGATE..VERY FRIENDLY AND QUICK...PLEASE GIVE THEM A VISIT...LOVE MY JEEP AND A WO LOVE THIS PLACE.....WILL ADVISE ALL FRIENDS AND FAMILY TO COME TO WESTGATE..VERY FRIENDLY AND QUICK...PLEASE GIVE THEM A VISIT...LOVE MY JEEP AND A WONDERFUL EXP.. More

Prompt response, no run around I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a t I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a timely manner. More

poor experience We bought a late model used car that was a recent trade-in. Vehicle drove well, no issues. Picked up the car after sale, Westgate had replaced brakes We bought a late model used car that was a recent trade-in. Vehicle drove well, no issues. Picked up the car after sale, Westgate had replaced brakes and tires in the interim... there is now a loud rattle front driver's side tire and the TPMS light is on. We are being told by Charlie that Westgate "already put a lot of money into" this vehicle preparing for resale, refusing to repair. Our expectation is that vehicle be in the condition it was in at time of sale. And the tires/brakes were part of their resale prep, not something we requested or negotiated. More

Impressive Service! Robin was great to deal with, she was also very efficient and kept the process rolling! We were completely satisfied with Robin's work on our deal. Robin was great to deal with, she was also very efficient and kept the process rolling! We were completely satisfied with Robin's work on our deal. More