Westgate Chrysler Jeep Dodge RAM

Fraudsters. Took my car in for breaks and was told my radiator was cracked. Now I have had to go in 4 different times as the car keeps overheating. They broke my Took my car in for breaks and was told my radiator was cracked. Now I have had to go in 4 different times as the car keeps overheating. They broke my car! On top of that the service is terrible impossible to get anyone on the phone. They wont call you back or give you updates. Terrible absolutely terrible. More

I spoke to Alan Murphy about a Dodge Durango I was interested in. I informed him I was taking off work and driving over two hours away to buy it. He then told me that he verified it was on the lot and interested in. I informed him I was taking off work and driving over two hours away to buy it. He then told me that he verified it was on the lot and he put a travel hold on it so noone else could touch it. Set a 12:00 appointment for me and I was there at 11:45. He instead sent Tyler to inform me that the vehicle was no longer available. Tyler was a great guy but I refuse to do business with a company that allows bad business practices. More

Checked the availability of a Jeep and was told it was available. Made an appointment and was there early. I took off work and drove an hour to get to the dealership. Waited for 30 minutes just to find ou available. Made an appointment and was there early. I took off work and drove an hour to get to the dealership. Waited for 30 minutes just to find out that the vehicle was in Wilmington and had been sold. The salesman was very nice but none of the management did anything to make the situation right. More

BUYER BEWARE—this dealership sold me a Grand Cherokee with concealed FRAME DAMAGE under the guise of a Certified Pre-Owned vehicle on 02/22. This was confirmed to me by none other than their OWN body sho with concealed FRAME DAMAGE under the guise of a Certified Pre-Owned vehicle on 02/22. This was confirmed to me by none other than their OWN body shop. Took a week for the owner to agree that my money was to be refunded (03/10). Sales manager had to cut the check, who gave me the run around for a week, then quit/was fired (?). On 03/24, I am told that now, the owner has to write the check, but he is out of town. Today, 03/28, he wants to “meet” with me. About what? There is nothing to discuss. They promised a refund. I would take your business elsewhere. They owe me $38,000 for a vehicle I have not possession of since 03/03. I am 24 and this was my first car buying experience. Now, I’ve got two car loans and a weight on my shoulders. What I don’t have is the $13,000 cash I used for a down payment. More

I called the dealership prior to arriving. I got there and waited maybe 29 minutes at which point I was greeted by Farooq Nazary. Farooq was very helpful and patient. On the test drive I was a I got there and waited maybe 29 minutes at which point I was greeted by Farooq Nazary. Farooq was very helpful and patient. On the test drive I was allowed to take as long as I needed to feel comfortable with the vehicle and once we got back I was able to purchase at the price that I was looking for. If you happen to visit Westgate please ask for Farooq if he is available. More

So I was a walk-in who was interested in looking at a 2021 Jeep Gladiator Rubicon. Standing by the customer service desk looking around, I was eventually greeted in the lobby and then assigned to a sale 2021 Jeep Gladiator Rubicon. Standing by the customer service desk looking around, I was eventually greeted in the lobby and then assigned to a salesperson. This salesperson (Michael?) came across as aloof, indifferent, and didn't know much about the car, and really didn't try that hard to get my business. The trade-in value they came up with was $4000 below what other dealers had offered (even without any associated purchase). After sitting on the lot for months, the jeep I was looking at "was suddenly sold" to another party. Almost certainly sold to another dealer. Westgate's follow-up was minimal. In short, they didn't seem to try that hard. Meanwhile am a cash-buyer who was ready to buy. I have already found an even better vehicle of the same year/model elsewhere with comparable miles, and additional upgrades. All for about $6000 less than what Westgate was offering. More

Beware, they try bait and switch on you. The deals or good prices are just bait to get you in the door. We previously purchased from them and so went back. But every time, it's the same tac The deals or good prices are just bait to get you in the door. We previously purchased from them and so went back. But every time, it's the same tactics. Thus most recent visit was a waste of time. January, 2023, we had texted with the internet sales manager for a couple days and had things set to go drive and likely buy a specific car - checked stock number and everything. When we got there the sales person could not find the car. We pressed the sales person and find out it had not even there for almost 2 weeks. They lied, wasted my time and then tried to get us to look at cars way more expensive. We let them know our issue with the situation. I texted about a different car later and when the sales person said they wanted me to come in, I texted that I wanted verification THAT specific car was on the lot as I w as not interested in other vehicles. Now crickets! DO NOT ENCOURAGE THESE TACTICS, GO ELSEWHERE! More

There were several mistakes made. First we were told by, Paul, our salesman that we would need to pay additional $ more than the price advertised because the car had a lowjack install First we were told by, Paul, our salesman that we would need to pay additional $ more than the price advertised because the car had a lowjack installed. So using that “new” price, a negotiation was made. Guess what?! No low Jack. When asked about low Jack we were told it was never installed, but we should be happy because we “never paid for it.” No, we negotiated a price based off one already having been installed so we paid for it… Right? Bc our offer factored in said low Jack that was installed and the price brought to us of car with low Jack installed. Moving on. Got to finance and we purchased an extended warranty. We were TOLD 100,000 miles in addition to current mileage. Based on that, we bought. Come to find out it’s 100,000 total. Finance said, “ooops but it is still a great deal, you got it at cost.” Again, it’s not a DEAL if you don’t get what you thought you paid for. To make it “right” We were offered most the mileage (not 100k but 75k) but instead of 7 years we had on the original contract it now would only be four years. What?! So we get more miles but less time to do it in, that’s the best that could be done to “fix” it. We passed on this offer. Lastly, we had the car for 2 weeks (30,000 dollar car, Mind you, less than 60k miles) and the entire air compressor goes out. Now the car has been in the shop over a week for an entire air conditioner over haul. (Luckily we had the extended warranty). You can’t tell me they didn’t know or at the least They didn’t want to know. My recommendation is don’t trust anyone at their word at this dealership “we’re human and make mistakes” Is their SLOGAN! If it’s not written down, assume you aren’t getting it no matter what is said. Read EVERYTHING, again don’t trust the words stated, slow the process (that’s just what you’ll have to do to avoid bait and switch). Also, have your car looked at by a third party mechanic no matter what! You’d think a dealer of this magnitude would be selling better vehicles than the buy-here/pay-here but they aren’t. More