Westgate Chrysler Jeep Dodge RAM

The sales representative - that represented your establishment – displayed a professional customer service philosophy – that should become the standard blue- print; for all of the sales representati establishment – displayed a professional customer service philosophy – that should become the standard blue- print; for all of the sales representative at your organization . Mr. Jacques Michel really knows - “HOW TO CLOSE A CUSTOMER”. Mr. Michel had offered a relief -to my car shopping needs, and he also added a lot of personal interpersonal communication with an genial need to satisfy my needs. I am so grateful , and appreciative of his gracious customer service skills. I had visited your car dealership twice before, and was given poor customer service by my previous sales representatives. They were both unconcern with my needs , and did not want to work out a deal- that would be beneficial to both you and your cooperation ; and me. They did not show the care , and eagerness to please me as Mr. Michel had. The only reason , that, I had returned to your car dealership for the third time is because : My partner – Ms. Eugenia Shaw had purchased a vehicle from your Dealership: Also my father Mr. Emmette Smith had purchased a{ DODGE RAM TRUCK}- from your dealership. Because – they had purchased vehicles from your dealership- and were satisfied with the service. I took another chance- and traveled from Butner, North Carolina to your dealership and try to work out a good purchasing car deal. I am so happy and Blessed that you had a sales representative such as- the image of Mr. Michel. He had displayed professionalism, respectability, and personal courtesy. He achieve this -when he – took me out to the car- lot area- where the cars where sitting -and let me see the cars that could satisfy my needs. He made me feel so comfortable , I would have purchased any -one of the three cars- that he showed me. Therefore: I have an suggestion: That would help other sales representatives to achieve the successful satisfactory closing percentages as Mr. Michel. Provide them with a golf cart vehicle- so that they can eliminate their lazy nonchalant way- of conducting their sales practices. Once again , I would like to show my deepest appreciation of , Mr. Jacques Michel – attentive sales skills . Thank you for your concern. KENT FREEMAN President of the FUNK MUSIC PRESERVATION SOCIETY(FMPS) More

Professional, courteous and responsive to our needs and desires vehicle. Salesman and sales manager were very. Helpful and responsive. Norman White was the salesman. desires vehicle. Salesman and sales manager were very. Helpful and responsive. Norman White was the salesman. More

I bought a Jeep Grand Cherokee paid $36,000 cash, found out they sold me a “Lemon car with a manufacture buy back” they sold me the car for the price of a clean title not a lemon title and never discussed out they sold me a “Lemon car with a manufacture buy back” they sold me the car for the price of a clean title not a lemon title and never discussed this to me or else why would I spend $36,000 on a unsafe car to drive around for me and my family . Beware and don’t make the same mistake I did More

Really disappointed with my experience at Westgate Chrysler Jeep Dodge Ram-Raleigh NC location. I had a scheduled appointment today at 12 noon to take a look at a used 2021 Jeep Compass. When me and m Chrysler Jeep Dodge Ram-Raleigh NC location. I had a scheduled appointment today at 12 noon to take a look at a used 2021 Jeep Compass. When me and my pregnant wife arrive we see they had pulled the vehicle up to the front of Jeep store. The sales rep Faraq greeted me and my wife letting us know the SUV we were interested in was this one at the front of the store. Me and my wife inspect the Jeep Compass finding it was not quite as advertised online. The vehicle had many scratches on almost every body panel and the vehicle clearly had not been detailed either as they’re were fresh stains on the back seat. I discuss the issues with the vehicle with Faraq who assures me most of the issues can be resolved by their detailing team. I tell Faraq we’re interested in test driving the vehicle but would like to discuss vehicle pricing since it’s not as advertised online. Faraq tells me he will bring my concerns to the sales manager Matt and grab the keys to the vehicle so we can test drive it. A few minutes later and the sales manager Matt comes out of the office to meet me. The sales manager Matt addresses the vehicle concerns I have and let’s me know he will see what he can do on pricing. He also ask if I was doing a trade in. I informed I was doing a trade in and I showed him two trade offers I had on the vehicle. On Westgates website it says they will beat the trade offer you have by $500. I bring this up to Matt and he try’s to say that all depends on your vehicle condition. I advised him that is not what is advertised on their website and show him the website fine print. Matt just nods his head and tells me our sales rep would be right out with the keys so we could test drive the Jeep Compass. About 20-25 min go by and we’re still waiting for our sales rep to come out. Finally Faraq comes out to let us know they just sold the vehicle we were about to test drive. I confront Faraq about the situation and request to speak with the manager. Faraq goes to notify the manager that I want to speak with him. Another 20 min go by. At this point I have to request again to speak with the manager. 10 min go by and finally the sales manager Matt comes out. Matt informs me that they sold the vehicle we we’re just going to test drive. I let Matt know that it was bad business and unethical for them to have us drive 30 minutes to their dealership for a scheduled appointment to see this vehicle and right when we’re about to test drive it they sell it to another person who didn’t even have an appointment to see it. I also told him that it was interesting that they quickly sold the vehicle right after I discussed the trade value of my car with him and the deal on their website about beating a trade offer by $500. It was clear they didn’t want to honor the website agreement. Matt handed me back the key to my vehicle and showed me the exit door. He would not acknowledge any issues I brought up or confronted him about. I am very disappointed in the shady and unethical business dealings at the Westgate Raleigh location. If you question them on pricing or try to get them to honor the trade agreement they advertise online they will show you the door letting you know they can’t do business with you. I hope no one else has to go through this experience. Avoid making the mistake of trying to buy a car here! More

Scammers! Hid information on purpose to make money! Had to replace a transmission for 7k 3 weeks after we bought the car!!! Take your business elsewhere! They Hid information on purpose to make money! Had to replace a transmission for 7k 3 weeks after we bought the car!!! Take your business elsewhere! They hang up whenever a past customer calls. They are super pushy to get the deal done knowing they are selling you a car with a lot of problems :( please everyone stay away. The Ford dealership we took the car we bought to said this is not the first time they have seen this from Westgate. They have a horrible reputation in the area for doing this to many people. More

BUYER BEWARE. As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefi As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefits that were promised during purchase we had to get “dealer recommended services” completed at the dealer’s servicing shop. They give you a list of things to complete with a PRICE NEXT TO EACH ITEM. This part is important. They provide the exact price to you. When you get the service done the price they charge you is completely different from the list they give you with prices! I’ve reached out to them repeatedly and the service advisor refuses to pick up the phone or give callbacks. I call the service desk and they claim a manager will reach out. No outreach. I ask online for a callback set up and no call is provided. They are overcharging despite giving out a list with prices and refuse to own up to it. If this were truly an innocent mistake they would have made an effort to explain themselves. Take their silence as a warning. More