Westgate Chrysler Jeep Dodge RAM

Great Salesman Paul Hayes! Paul Hayes was my salesman and he was really great to work with. He knows the industry and was extremely patient with me! I am very difficult to work Paul Hayes was my salesman and he was really great to work with. He knows the industry and was extremely patient with me! I am very difficult to work with when buying a vehicle. I know what I want and what I’ll pay. Paul was professional and well informed about the vehicle we purchased. I threw him many challenges and he cleared all the obstacles I put in front of him! I have walked away from other dealerships cause the salesman didn’t put forth any effort to take me serious with my requirements. Paul Hayes worked with me for 4 days and didn’t give up. Thanks Paul! More

Do not work with renita it has just been a pain, she doesn’t keep you updated and pushes you aside, worst service I have ever dealt with. I bought a Jeep that needed to get some things fixed that we hav doesn’t keep you updated and pushes you aside, worst service I have ever dealt with. I bought a Jeep that needed to get some things fixed that we have talked about and put into paperwork. I showed up to get my service. Just to get a new tire put on and my soft top checked and Ive been waiting 2 hours just to get it into the shop. She didn’t have her paperwork right and never came to me once to explain what’s going on. Just childish everything would of been okay if she just kept me updated on what’s going on. More

This is the rudest people I have ever dealt with. I was speaking to someome in the internet department, she quited a price with leather. I said remove the leather....she then said "well ill have to call yo speaking to someome in the internet department, she quited a price with leather. I said remove the leather....she then said "well ill have to call you back". She then called back..and of course the price was no different. She then hung up! How rude. Avoid this place! More

David W. By far was the BEST salesman I have ever worked with. I HIGHLY recommend you to come in and specifically ask for him. with. I HIGHLY recommend you to come in and specifically ask for him. More

Worst service ever!!!! My car has been in an out of the body shop and service department from the end of August to mid October... and it’s still not fixed right, I been calling and calling to speak with a body shop and service department from the end of August to mid October... and it’s still not fixed right, I been calling and calling to speak with a manager but he want call me back More

I will never buy another vehicle from any Westgate dealership, and will continue to tell everyone I know to stay away. For the terrible buying experience, poor communication, and overall terrible serv dealership, and will continue to tell everyone I know to stay away. For the terrible buying experience, poor communication, and overall terrible service from my (salesman). Not to mention I had the dealership give me a spray in bed liner and when I went to pick up the truck there was a large noticeable scratch in the paint. I was told by my salesman that they can’t take it out completely and that it’s no big deal theres other scratches on the truck. I just hope this helps someone who is looking to buy a vehicle from Westgate. More

sales person very professional and walked me thru everything Paul Hayes greeted me at the door. I told him the vehicle I was interested in and he went above and beyond my expectations to earn my business. His pr Paul Hayes greeted me at the door. I told him the vehicle I was interested in and he went above and beyond my expectations to earn my business. His professionalism and willingness to make sure that he and the dealership had done all they could do to earn my business was greatly appreciated. Used Car Sales manager Mike was very warm and welcoming with a southern style, which put me at ease. If you are in the market for a new of pre-owned vehicle, I highly recommend that you request Paul Hayes, he is honest and fair and you will not be disappointed. More

Lie and Double Price on Everything I took my van to Westgate Chrysler Jeep Dodge Ram and they definitely overprice everything so high it's insane. They charged me $505 for a Steerin I took my van to Westgate Chrysler Jeep Dodge Ram and they definitely overprice everything so high it's insane. They charged me $505 for a Steering Angle Sensor/Clock Spring and when I told them that I saw those priced much lower online and on several different sites, they said, well that's what your car's part costs and I said, then show me how you got that part price and conveniently their parts guy wasn't there and they conveniently didn't have a way to pull up the part on the service computer, then they pulled out my receipt and said...see it says it right there, which anyone could type in. Then they charged me $350.00 for labor to put it in, when I had gotten a quote from Pep Boys earlier and they said they would charge $152 to do the same job. This is the second time that this dealer has screwed me over and I only took my van there cause I had to get it towed, I couldn't drive it. The other time I took it in for a "free recall fix" and then they called me and told me that my battery was completely dead and there was no way to charge it. And I said, I'm picking up my car, so you better figure out how to charge it and miraculously, they got it charged. Then I took it to another service station and had my battery checked and they said it was fine. Don't buy a car here or take your car here, they absolutely screw you over and no one cares. I give them a BIG BIG BIG THUMBS DOWN!!!!!!!!!!! More

Deception and Negligence On Tuesday, September 3rd, 2019 I dropped off my vehicle to have my oil cooler/filter assembly replaced due to a oil leak - which is a known issue on On Tuesday, September 3rd, 2019 I dropped off my vehicle to have my oil cooler/filter assembly replaced due to a oil leak - which is a known issue on my make/model. On Saturday, September 7th, I picked the vehicle up and the vehicle's battery was dead, due to other unrelated circumstances. Upon starting up the vehicle from jumpers, I noticed the entire coolant reservoir was completely empty. The coolant does need to be drained to replace the oil cooler/filter assembly (problem #1). The coolant is vital to the engine as it helps reject heat away from the engine as it produces it. Without this coolant, the engine can overheat causing permanent damage or severely shorten the life of the engine. I went back in to the service advisor, Kim in this case, who then claimed they never needed to touch the coolant for this repair, but they would pull the vehicle into the garage to see what was going on. Luckily, the same technician that completed the repair was also there Saturday (9/7/19) - which he was following up on as well. About 20 minutes later, Kim came back and claimed there was some coolant in the reservoir (because she saw it), but they filled me up as a courtesy. Additionally, she (Kim) repeatedly stated that there was no leak - which I was never inquiring about, and this raised several red flags. I ended up still taking the vehicle as I needed it to run personal errands, but asked for the service managers information (Jerry). Before leaving the parking lot, I took pictures of the the coolant level (which was filled up the bare minimum), the mileage on the vehicle, and the area that was originally leaking (and was STILL leaking as I could see oil pooling in the engine area, yet Kim claimed it wasn't). During that evening, I pulled my dash camera footage (from the above events) to see what was really going on in the background. When they had to start the vehicle back up, they popped the hood and I have video of the technician and Kim used a flashlight to inspect deep into the engine for coolant (although they had claimed there was coolant in the reservoir tank, which should be easily visible). They eventually brought the vehicle into the shop and began looking under the hood again. Another technician was called over and filled up the coolant reservoir tank. That evening, after running errands, I had to ADD two additional quarts to get the coolant reservoir back to the minimum fill line - where they filled it to. While the original technician began to look in the area where the oil leak originally occurred and must have noticed it was still leaking. My dash camera footage clearly shows Kim and the technician stuffing a shop towel into the engine bay to soak up this oil from the leak - effectively covering up their faulty repair (problem #2). With this evidence, I checked further video since when the vehicle was in their possession - it turns out there was so much more. After the repair, I have video confirmation of them never replacing the coolant in the engine, however the technician also took the car for a test drive to ensure the repair eliminated the leak. They ended up driving the vehicle for over 30 minutes across 17 miles (using time stamp and mileage information) with no coolant in the vehicle and never checked the engine bay again for confirmation of no leak (problem #3). The dash camera footage also reveals that during this test drive, the technician drove my vehicle 88 mph in a 70 mph highway, and passed several speed limit signs (problem #4). With this information, I was completely dumbfounded that the dealership had committed severe negligence. I had subsequent interactions with the service manager (Jerry) and his manager (Ray), however they still fail to hold any accountability regarding their negligence, lying, manipulation, and accusing me of attempting to exploit them. As of 10/3, this is still an open issue and there has been zero resolution. With this all in mind, this is my first and last trip to Westgate Dodge. More

Service Department I visit this dealership often for service on my 2006 Pacifica and was very pleased to see that one of your advisors was back working for you. She had I visit this dealership often for service on my 2006 Pacifica and was very pleased to see that one of your advisors was back working for you. She had been gone for several months and I was glad to see her finally back. Do not know why she left and that is not important but don't let her slip away from you again. Her name is Kim and she is so pleasant and helpful with my cars needs. Her knowledge is good on what it needs and if I have questions she is quick to answer or get the answer I need. I have not seen this in a lot of the advisors you have had there in the past so you have made me happy by bringing her back. More