Westgate Chrysler Jeep Dodge RAM

AMAZING EXPERIENCE!!!! MARK KING........If you want the best deal remember this name!! Mark went above and beyond my expectations. He was very patient with all of my questio MARK KING........If you want the best deal remember this name!! Mark went above and beyond my expectations. He was very patient with all of my questions, very knowledgeable about the vehicle, and made sure that I understood everything about the process. I absolutely LOVE LOVE LOVE my new Jeep Grand Cherokee, and what made it even more special is that Mark shared that same excitement. This dealership is run the RIGHT WAY........... from the quality of the vehicles, the leadership, the teamwork, and the customer service. I've been to a lot of dealerships, and have never experienced the energy of a team working for me like I felt here. WESTGATE and MARK KING have a customer for life, they are TOP SHELF material!!! More

RUDE, RUDE, RUDE Traveled from Richmond to Raleigh for confirmed appointment. Was promised 24 hour travel time hold. They sold the car before we arrived. I AM FURIOUS Traveled from Richmond to Raleigh for confirmed appointment. Was promised 24 hour travel time hold. They sold the car before we arrived. I AM FURIOUS!!!!!!! More

Paula Hayes was our salesman. He was great. Patient with us. Would recommend him to everyone. It was love at first sight when we saw our dream car. He delivered great customer service. Thank you Paul! us. Would recommend him to everyone. It was love at first sight when we saw our dream car. He delivered great customer service. Thank you Paul! More

My daughter was a first time car buyer .... 19 yrs old … saw the CAR OF HER DREAMS … they made it happen … only stipulation … WE SHOULD HAVE ASKED MORE QUESTIONS … Because, we were told YES WE 19 yrs old … saw the CAR OF HER DREAMS … they made it happen … only stipulation … WE SHOULD HAVE ASKED MORE QUESTIONS … Because, we were told YES WE CAN HELP YOU GET THIS CAR … and not til we were signing and all hyped … after saying the PRICE POINT we needed to stay around were we hit with POW … 25% rate … 72 mos … BOTTOM LINE for a $17k car … and $1500 down … gave $875 for her trade in … the total after everything $33k …. holy xxxx bricks … More

They do not stand by their vehicles, nor do they stand by their customers. Bought a used 2013 Jeep two weeks ago, with less than 100 miles driven since, and when a check engine light came on we called them i their customers. Bought a used 2013 Jeep two weeks ago, with less than 100 miles driven since, and when a check engine light came on we called them immediately for any assistance. After giving our info and holding, then waiting for twenty minutes on the side of the road for a callback, we were told “there’s nothing we can do.” No assistance at all, not even an offer for us to have it towed there and checked out. We towed directly to a mechanic and found out minimum $3k repair for a new transmission in a 2013 Jeep with less than 100k miles, local trade, and one owner. We were told they had fully inspected the vehicle, everything checked out, and it was running well. How in less than two weeks do we find out it needs a brand new transmission and it was completely asymptomatic the entire time? Disappointing management and customer service. When they go to pressure you into their “bumper to bumper” warranties on their used vehicles, understand this is because even they don’t trust in their vehicles. I’m sure this is so they can up charge labor and repairs to the warranty company over those hardworking customers that try to pay out of their own pocket. Not only all of this, but when we originally spoke to the dealership about rates etc we were quoted a payment that we were happy with. Upon arriving and sitting down, the finance guy came back with a $300 more monthly payment and no terms that we had previously discussed. Remember, Westgate will not look out for you but only their dollar. More

Run as far as you can to get to another Jeep dealer! Dishonest and unwilling to work with you! I am driving 3 hours away to buy a Jeep just to avoid them! Dishonest and unwilling to work with you! I am driving 3 hours away to buy a Jeep just to avoid them! More

Great Salesman Paul Hayes! Paul Hayes was my salesman and he was really great to work with. He knows the industry and was extremely patient with me! I am very difficult to work Paul Hayes was my salesman and he was really great to work with. He knows the industry and was extremely patient with me! I am very difficult to work with when buying a vehicle. I know what I want and what I’ll pay. Paul was professional and well informed about the vehicle we purchased. I threw him many challenges and he cleared all the obstacles I put in front of him! I have walked away from other dealerships cause the salesman didn’t put forth any effort to take me serious with my requirements. Paul Hayes worked with me for 4 days and didn’t give up. Thanks Paul! More

Do not work with renita it has just been a pain, she doesn’t keep you updated and pushes you aside, worst service I have ever dealt with. I bought a Jeep that needed to get some things fixed that we hav doesn’t keep you updated and pushes you aside, worst service I have ever dealt with. I bought a Jeep that needed to get some things fixed that we have talked about and put into paperwork. I showed up to get my service. Just to get a new tire put on and my soft top checked and Ive been waiting 2 hours just to get it into the shop. She didn’t have her paperwork right and never came to me once to explain what’s going on. Just childish everything would of been okay if she just kept me updated on what’s going on. More

This is the rudest people I have ever dealt with. I was speaking to someome in the internet department, she quited a price with leather. I said remove the leather....she then said "well ill have to call yo speaking to someome in the internet department, she quited a price with leather. I said remove the leather....she then said "well ill have to call you back". She then called back..and of course the price was no different. She then hung up! How rude. Avoid this place! More

David W. By far was the BEST salesman I have ever worked with. I HIGHLY recommend you to come in and specifically ask for him. with. I HIGHLY recommend you to come in and specifically ask for him. More