Westgate Chrysler Jeep Dodge RAM

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This has got to be the worst dealership ever when trying to buy a car online. They will not answer any questions regarding extended warranties or cost to certify the vehicle as they are too busy. They are f to buy a car online. They will not answer any questions regarding extended warranties or cost to certify the vehicle as they are too busy. They are first come first serve only if you are in the showroom. Trying to get quote on cars takes forever so you better have your whole day available to wait on them. Buy from any other dealership you can find and you will have a much better experience. More

Westgate warranty for life is shame. They make your 5000 miles oil and tire service so painful in hopes that you drop out and void the warranty. Do make consider the Westgate warranty for life as a benefit miles oil and tire service so painful in hopes that you drop out and void the warranty. Do make consider the Westgate warranty for life as a benefit when big a car. It is a hassle. I am sitting in their waiting room for 1.5 hours as I wait for them to change my oil. This appointment was scheduled 2 weeks ago. This is my 6th oil change here and they always suck. More

Poor follow up and sketchy sales tricks. I can't blame the sales person as she actually tried. The finance group was the worst as they try to conveniently leave out discounts and double talk on the warra the sales person as she actually tried. The finance group was the worst as they try to conveniently leave out discounts and double talk on the warranty. I had to go in at least 2 times to get warranty information after they said it would be mailed to me. Funny how other Jeep dealerships actually give you all of the paperwork from day one. Save yourselves the headache and just go somewhere else. More

Extremely poor follow up. I submitted a deal under the Westgate Way, and crickets. Typical dealer, they want to get you on the lot. Unprofessional Westgate Way, and crickets. Typical dealer, they want to get you on the lot. Unprofessional More

TERRIBLE SERVICE!!! My husband and I are in the market in buying a Dodge Charger, and he received a call from one of their female sales associates, and she was beyond rude! My husband was inquiring about a c buying a Dodge Charger, and he received a call from one of their female sales associates, and she was beyond rude! My husband was inquiring about a car for sale, and she responded by saying, "you have too many questions for me to deal with over the phone." Then she asked my husband for his email because she didn't want to talk to him anymore over the phone and hung upon him. I recommend everyone to take their business elsewhere. I guess this dealership fails to realize or remember the customers have the power because they are the ones who pay. Great customer service makes a big difference!!! More

I made a 9am appointment for Friday, May14th to have blend door actuator replaced and TPSM replaced on my Jeep. First of all, every time I show up at this service department, one person sitting at a com blend door actuator replaced and TPSM replaced on my Jeep. First of all, every time I show up at this service department, one person sitting at a computer tells me that someone else will be with me shortly, and they continue to stare at a computer helping no one. Drop my Jeep off, the guy says he'll call me to update me once the repairs have been approved thru my protection plan. I never heard a word from them the entire day. Around 3:30pm, I try calling to find out what's going on with my vehicle. I get told by one receptionist that she was going to go find out, then have someone call me back. I wait an hour and still hear nothing. I call back, and no one answers the phone. I keep calling and calling in an attempt to reach someone before they close up shop for the day. I finally get another receptionist who says she's not in the service department, and tells me that all the managers are in a meeting. She says that she will personally go find out the status of my vehicle and call me back. I wait another hour, and I never hear from her. Around 5:50pm (service department closes at 6pm), I finally reach a manager named Barry. He informs me that the person who wrote up my vehicles ticket has been very busy all day, and that all that had been done to my vehicle since I dropped it off was a diagnosis of what needed to be done. He also informs me that they may not be able to get a part for it until Monday. I tell him that I need my car for the weekend, so I want to come pick it up and we agree that I'll bring it back on Monday. Today is Monday, and I called the dealership to speak with the manager Barry, and he informs me that someone named Chris has deleted the ticket for my car, so now I would need to bring it back so they can diagnose it again, and tells me that "asking if my car will get fixed today is like asking him if its going to rain on the 4th of July". I'm not one to ever write reviews, but this situation is beyond frustrating, and it doesn't really seem like the dealership cares about their customers. HORRIBLE customer service. More

Good dealership to do business with ! I dealt with a sales lady named Silvana Granizo this lady was fair and very easy to deal with . Not sneaky but straight up told her where I needed to be and she put sales lady named Silvana Granizo this lady was fair and very easy to deal with . Not sneaky but straight up told her where I needed to be and she put me right on it ! Will buy another vehicle from this lady one day !, More

These guys are crooks! I pre-ordered a truck four months ago from Eric. We agreed on a price, no follow up, then tries to tell me I have to pay $20,000 over what the truck is worth. Do not do business with ago from Eric. We agreed on a price, no follow up, then tries to tell me I have to pay $20,000 over what the truck is worth. Do not do business with these guys. The general manager is beyond rude and disrespectful, and does not know his business. More

"Run as far as you can to get to another dealership! Salesman Paul Hayes and Brian Stewart Dishonest and unwilling to keep WE OWE agreements. Six hours to complete a deal. It's been almos dealership! Salesman Paul Hayes and Brian Stewart Dishonest and unwilling to keep WE OWE agreements. Six hours to complete a deal. It's been almost 30 days now, and my trade-in has not been paid-off. Now am stuck with a car payment for a car I no longer own, Get this the car I traded For Sale on their Web Site, three weeks now. And am still the lienholder for the car. UNBELIEVABLE!! Avoid them at all cost! RUN Salesman Paul Hayes and Brian Stewart READ MORE EMPLOYEES WORKED WITH Dave Caddel More