Westgate Chrysler Jeep Dodge RAM

I made a 9am appointment for Friday, May14th to have blend door actuator replaced and TPSM replaced on my Jeep. First of all, every time I show up at this service department, one person sitting at a com blend door actuator replaced and TPSM replaced on my Jeep. First of all, every time I show up at this service department, one person sitting at a computer tells me that someone else will be with me shortly, and they continue to stare at a computer helping no one. Drop my Jeep off, the guy says he'll call me to update me once the repairs have been approved thru my protection plan. I never heard a word from them the entire day. Around 3:30pm, I try calling to find out what's going on with my vehicle. I get told by one receptionist that she was going to go find out, then have someone call me back. I wait an hour and still hear nothing. I call back, and no one answers the phone. I keep calling and calling in an attempt to reach someone before they close up shop for the day. I finally get another receptionist who says she's not in the service department, and tells me that all the managers are in a meeting. She says that she will personally go find out the status of my vehicle and call me back. I wait another hour, and I never hear from her. Around 5:50pm (service department closes at 6pm), I finally reach a manager named Barry. He informs me that the person who wrote up my vehicles ticket has been very busy all day, and that all that had been done to my vehicle since I dropped it off was a diagnosis of what needed to be done. He also informs me that they may not be able to get a part for it until Monday. I tell him that I need my car for the weekend, so I want to come pick it up and we agree that I'll bring it back on Monday. Today is Monday, and I called the dealership to speak with the manager Barry, and he informs me that someone named Chris has deleted the ticket for my car, so now I would need to bring it back so they can diagnose it again, and tells me that "asking if my car will get fixed today is like asking him if its going to rain on the 4th of July". I'm not one to ever write reviews, but this situation is beyond frustrating, and it doesn't really seem like the dealership cares about their customers. HORRIBLE customer service. More

Good dealership to do business with ! I dealt with a sales lady named Silvana Granizo this lady was fair and very easy to deal with . Not sneaky but straight up told her where I needed to be and she put sales lady named Silvana Granizo this lady was fair and very easy to deal with . Not sneaky but straight up told her where I needed to be and she put me right on it ! Will buy another vehicle from this lady one day !, More

These guys are crooks! I pre-ordered a truck four months ago from Eric. We agreed on a price, no follow up, then tries to tell me I have to pay $20,000 over what the truck is worth. Do not do business with ago from Eric. We agreed on a price, no follow up, then tries to tell me I have to pay $20,000 over what the truck is worth. Do not do business with these guys. The general manager is beyond rude and disrespectful, and does not know his business. More

"Run as far as you can to get to another dealership! Salesman Paul Hayes and Brian Stewart Dishonest and unwilling to keep WE OWE agreements. Six hours to complete a deal. It's been almos dealership! Salesman Paul Hayes and Brian Stewart Dishonest and unwilling to keep WE OWE agreements. Six hours to complete a deal. It's been almost 30 days now, and my trade-in has not been paid-off. Now am stuck with a car payment for a car I no longer own, Get this the car I traded For Sale on their Web Site, three weeks now. And am still the lienholder for the car. UNBELIEVABLE!! Avoid them at all cost! RUN Salesman Paul Hayes and Brian Stewart READ MORE EMPLOYEES WORKED WITH Dave Caddel More

Great experience! Leases a 2021 Wrangler and got a great deal and would recommend to everyone! Thanks to the whole Westgate team! I’ll see you again in 3 years! deal and would recommend to everyone! Thanks to the whole Westgate team! I’ll see you again in 3 years! More

I tried to start the purchase of a new 2020 Power Wagon that was listed on Autotrader. I offered the listed price(it was too good to be true), was contacted via phone by Holly. She stated that she would ru that was listed on Autotrader. I offered the listed price(it was too good to be true), was contacted via phone by Holly. She stated that she would run it by her sales manager. Keep in mind, I am over 500 miles away and willing to make the trip. 27 hours later, I text Holly and ask if the sales manager is too busy to respond. She says they had someone in the building who made a better offer at the same time as mine. I asked why she didn’t call and she responded that she was very busy and I was too far away. Poor customer service at best. More

Poor Quality Control in Service Department First experience a few months back, got an oil change and axle replaced under warranty. When I picked up my truck, there was a large spot of grease on First experience a few months back, got an oil change and axle replaced under warranty. When I picked up my truck, there was a large spot of grease on my cloth seats (truck was still pretty much brand new with no stains anywhere). They did clean the seat, but the stain still remains. Overall not a bad experience, just frustrating that no one saw the spot and they didn't clean it all the way. 2nd experience August4, 2020 - Took truck in for oil change and transmission leak. Specifically told two people (during appointment set up and when I dropped off) DO NOT rotate my tires. I had just got new wheels 3 weeks ago and did not want them damaged and the tires did not needed rotated yet. They rotated them anyway and went through my glove box to find the key for the wheel lock. One wheel was nicked a little and they left out one of the chrome screws on the center cap. They removed my hitch and did not put it back and cannot find it. Plastic seat cover and floor mat were left in the truck for me to dispose of. The counter folks were nice enough, but the QC needs a lot of improvement. More

Incredible Experience - Westgate Jeep, Raleigh NC Chelsea Morales was my saleswoman and created an incredible experience in the purchase of my new 2020 Wrangler. I had visited Westgate Jeep weeks prio Chelsea Morales was my saleswoman and created an incredible experience in the purchase of my new 2020 Wrangler. I had visited Westgate Jeep weeks prior before my purchasing my car and I was extremely adamant on a specific wrangler, however, with the purchase of my first car I was nervous and anxious as anyone should be. Usually, car salesmen will pressure you and, in a way, persuade you to buy the car that day at that exact moment and not have that genuine care whether you are ready or not, because they have to make a sale. But Chelsea really made me feel comfortable by speaking with patience and kindness, things like; "Come back whenever YOU feel ready. I'll be here. I understand that buying a car is stressful and it's a big purchase. So, call me." I left feeling really cared for and thought of. A week later, I returned feeling ready to purchase my 2020 Wrangler. I immediately asked to speak with Chelsea and not to bore you with the details/process of buying a car, I left with a tremendous joy in the purchase of my new car. Throughout the entire process, I felt heard by Chelsea M. She wasn't pushing a 'sale' or being forceful, she was compassionate and caring through it all and with that, she was going above and beyond to help me in the deal of the purchase. I would HIGHLY recommend Chelsea Morales. Not only is she patient, kind, but delivered great customer service, great care, and truly made the experience of buying a car comfortable with NO stress. She met my expectations and went beyond. More

AMAZING EXPERIENCE!!!! MARK KING........If you want the best deal remember this name!! Mark went above and beyond my expectations. He was very patient with all of my questio MARK KING........If you want the best deal remember this name!! Mark went above and beyond my expectations. He was very patient with all of my questions, very knowledgeable about the vehicle, and made sure that I understood everything about the process. I absolutely LOVE LOVE LOVE my new Jeep Grand Cherokee, and what made it even more special is that Mark shared that same excitement. This dealership is run the RIGHT WAY........... from the quality of the vehicles, the leadership, the teamwork, and the customer service. I've been to a lot of dealerships, and have never experienced the energy of a team working for me like I felt here. WESTGATE and MARK KING have a customer for life, they are TOP SHELF material!!! More

RUDE, RUDE, RUDE Traveled from Richmond to Raleigh for confirmed appointment. Was promised 24 hour travel time hold. They sold the car before we arrived. I AM FURIOUS Traveled from Richmond to Raleigh for confirmed appointment. Was promised 24 hour travel time hold. They sold the car before we arrived. I AM FURIOUS!!!!!!! More