Westgate Chrysler Jeep Dodge RAM

Worst Jeep dealership I have ever encountered. Went to pick up a oil crush washer for my son's Jeep and told them the year and model and the counter person said, without the engine type or vin #, Went to pick up a oil crush washer for my son's Jeep and told them the year and model and the counter person said, without the engine type or vin #, they could not help me. I asked him to look up the year and model to see if the crush washer may be same or different for the engines for that model year. He said, it is not negotiable, I need the engine type or vin #. Very poor service. More

This is the worst dealership! Looked at a Kia for 1,6999 and was going to buy till they added 1,600 in extra fees not included you're typical taxes etc. They try to say the tint Looked at a Kia for 1,6999 and was going to buy till they added 1,600 in extra fees not included you're typical taxes etc. They try to say the tinted windows are 800. xxx! The sticker price should be that. Wouldn't go down at all. So they lost a customer and I'm telling everyone I know they are crooks. More

These people don't care about anything but the check, I've never bought a used car with so many problems I've never bought a used car with so many problems More

DON'T BUY A VEHICLE FROM WESTGATE CDJR. I ALWAYS PURCHASE MY WARRANTIES SEPARATELY AND I ASKED FOR A SEPARATE BILL OF SALE HOWEVER I WAS TOLD BY ABDUL THAT WAS NOT NEEDED. I CALLED TODAY TO I ALWAYS PURCHASE MY WARRANTIES SEPARATELY AND I ASKED FOR A SEPARATE BILL OF SALE HOWEVER I WAS TOLD BY ABDUL THAT WAS NOT NEEDED. I CALLED TODAY TO HAVE MY WARRANTIES CANCELED AND NEVER RECEIVED THE EMAIL. SINCE I WAS ON THIS SIDE OF TOWN I DECIDED TO STOP BY AND COMPLETE IT IN PERSON TO MAKE SURE ITS DONE ONLY TO BE TOLD THAT THE MONEY WOULD GO TO THE BANK THAT FINANCED MY LOAN. I'VE BOUGHT SEVERAL VEHICLES AND WARRANTIES AND THIS IS THE FIRST TIME THAT I EVER BEEN TOLD THIS. I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALERSHIP AND REFERRED PEOPLE BUT NEVER AGAIN! THE SO CALLED MANAGER HAD THE NERVE TO ASK ME IF I KNOW HOW CANCELLATIONS WORK. I SURE DO AND WATCH HOW I WORK. WISH I COULD REMEMBER THE MANAGERS NAME BUT THEY WILL REMEMNER MINE! OH I CAN COMPLAIN ABOUT THE SERVICE RECEIVED AFTER I BOUGHT THE VEHICLE AS WELL! More

I’m not one to post reviews but this definitely justifies buyer awareness. I would STRONGLY advise looking elsewhere before purchasing a vehicle from Westgate Chrysler Jeep Dodge or any affiliated dealership buyer awareness. I would STRONGLY advise looking elsewhere before purchasing a vehicle from Westgate Chrysler Jeep Dodge or any affiliated dealerships! After searching several weeks and visiting multiple dealers, we finally found my daughter’s dream car. We purchased the car and we also purchased the optional bumper to bumper warranty. I was very clear that we would not purchase this car unless it was covered by warranty bumper to bumper…no exceptions! The finance manager assured us the extended warranty we purchased was bumper to bumper and it would cover any major repairs, towing, car rental etc…We moved forward with the purchase because we thought Westgate was an honest, reputable dealership and could be trusted…NOT THE CASE!! For the second time in less than four months since we purchased this car, my daughter has been stranded on the side of a highway, with a broken down car. Now, the car is currently at the Westgate Chrysler Jeep Dodge Raleigh dealership where we purchased from, in need of a $5000 dollar major “dangerous steering” repair. That will also take 6-10 weeks…I was just told by the sales manager Travis Johnson, that my daughters car was NOT covered by the bumper to bumper, wonderful and reassuring warranty we were scammed into purchasing. Instead, Travis was not concerned, was not apologetic and began to justify selling us a lemon, no options, no ownership, told me to call my attorney is the best route at this point and so on…I think you get the message here?! RUN.. RUN.. RUN, Please “DO NOT” trust Westgate Chrysler Jeep Dodge dealership in Raleigh NC and look elsewhere before buying a vehicle!!!! This is a horrible situation….Taking advantage of honest, hard working families is an absolute disgrace!! Now I’m off to WRAL on your side, Local News, social media awareness and fight this out in court with my attorney. More

FULL OF xxxx! !! There’s no point in even doing a we owe because they don’t fix anything. I sat in the dealership for 9 hrs for them to get nothing anccomplished. A !! There’s no point in even doing a we owe because they don’t fix anything. I sat in the dealership for 9 hrs for them to get nothing anccomplished. All they do is lie and talk you in circles claiming to call you back. They dont respond to text messages or phone calls. More

WAS MISLEAD THROUGHOUT ENTIRE BUYING PROCESS. Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instea Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instead of replacing this pre-existing condition, was told bc I already neg price down, they 'COULD NOT FIX'. We all know they absolutely can, it's relatively inexpensive and IN THE INTEREST OF GOOD CUSTOMER SERVICE for them to do so. Instead they offered to connect me w/ their windshield ppl for deeply discounted rate after I explained I didn't want to spend $25k & turn around & face $500 repair. Replacement quote from their ppl-$550. TO DATE, THEY REFUSE TO ADDRESS. Was led to believe 'Stop/Start System' was 'unavailable', i.e. 'not equipped' on my vehicle when actually it is, there's just a problem w/ it, and a light indicating it should be serviced, which they refuse to look into. Day after bringing it home, light appeared indicating 'Service Shifter' and the gear control lights meant to indicate what gear it's in did not light up. To date, they refuse to take a look at this. They did agree to replace 2 tires. It has been almost 2 weeks, I've ASKED REPEATEDLY about the status of the tires arriving and scheduling service with no response. This is BASIC CUSTOMER SERVICE & SATISFACTION. More

Very quick and easy to work with! I drove from an hour and a hlaf away with a walk-in and walked out with my new car! I drove from an hour and a hlaf away with a walk-in and walked out with my new car! More

Just purchased a 2023 Nissan Pathfinder Platinum with 14400 miles. Found the vehicle online scheduled a test drive. During the test drive noticed the brakes had issues. Told Ricky and he had new breaks p 14400 miles. Found the vehicle online scheduled a test drive. During the test drive noticed the brakes had issues. Told Ricky and he had new breaks put on. On the drive home the air wasn't working right (not getting cold enough). I called, they came and picked it up (1.5 hours) to fix it. I am aware used vehicle have some issues. So far they are providing excellent service in my opinion (Ricky and Drew). I'll provide an update later. More

If you're in the market for a used vehicle avoid Westgate and go to Leith! Westgate jacks up the price with useless addons (Lojack), higher than average doc fees, and "misc" fees, then refuses to negotiate o and go to Leith! Westgate jacks up the price with useless addons (Lojack), higher than average doc fees, and "misc" fees, then refuses to negotiate on price. We were close to buying a car here, took it to a mechanic for a review, and found it needed a significant $3000 repair. Even with this evidence Westgate refused to budge on price, doubted the mechanic, and said someone else would buy it. BUYER BEWARE! More