Westfield Ford Inc

Westfield made purchasing an easy decision. Let them know I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeab I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeable about every option on the trucks. By the time i got off work and to the dealer, they had me out in less than 20 minutes. Definitely the only place my family buys vehicles, but more importantly when I refer friends I know they will get the same amazing treatment. Thank you for putting the customer first and the safety protocols your taking. More

Professional My experience at Westfield was positive. My sales consultant, Rick Blumerich was especially helpful. I have and will continue to recommend Westfield F My experience at Westfield was positive. My sales consultant, Rick Blumerich was especially helpful. I have and will continue to recommend Westfield Ford to friends and family. More

Thank You for a great experience!Michael and Amen were Thank You for a great experience! Michael and Amen were professional yet friendly. They made me feel like one of the family. I will recommend them a Thank You for a great experience! Michael and Amen were professional yet friendly. They made me feel like one of the family. I will recommend them and Westfield to my professional and personal network. Shawn Cosentino More

Extremely happy with the 2020 Ford Edge we have purchased. Our sales representative (Nick) was exceptional! He easily helped us decide which vehicle fit our needs best based on his vast product kno purchased. Our sales representative (Nick) was exceptional! He easily helped us decide which vehicle fit our needs best based on his vast product knowledge! More

AVOID AT ALL COSTS! My father passed away and we sold our car to Westfield Ford in January. My family has bought several cars from them and we assumed our loyalty was import to them. We are now at the 6 mont car to Westfield Ford in January. My family has bought several cars from them and we assumed our loyalty was import to them. We are now at the 6 month mark and we still have not received our payment for the car we sold them. Worse off they have given my brother the run around, dodged calls, ghosted emails, avoided in person confrontations for months. Now I have to get my lawyer involved just to handle a simple situation. They seem like friendly people, but they are just another shady car dealership, perhaps worse as they are taking advantage of grieving families who were once loyal customers More

Had an oil change about 4 months ago at Westfield Ford and it was due for another oil change and I was going to do it myself as I normally would do if I have some free time... COULD NOT get the oil plug o and it was due for another oil change and I was going to do it myself as I normally would do if I have some free time... COULD NOT get the oil plug out!!!! I jacked the car up and tried to loosen it with a breaker bar and it would not turn! I then called them up to explain the problem and told them they over torqued the plug last oil change and asked if I could stop in and have them loosen it and snug it so I could finish the oil chang at home.. Wow after being transferred to 3 different people and being told it couldn’t be over tightened and they couldn’t fix the problem unless I got an oil by them!! After them trying to make it seem like I was an idiot they said bring it in and they’ll take a look. I got there 15 minutes after I got off the phone and they told me it will be about an hour!! xxx.. more like 2 hours later I had to pay for an oil change! And sit in an over crowded waiting room during the Covid -19 deal! Just accept you made a mistake and take care of your customers without all the xx! This is not my first problem at Westfield Ford but after this it will be my last! No more Westfield Ford for myself or my family! More

I bought a used F-150 from another dealership. Within a week the truck was making a crazy noise in the front end. I took it back where I purchased it and got no where. I went to Westfield Ford and they fix week the truck was making a crazy noise in the front end. I took it back where I purchased it and got no where. I went to Westfield Ford and they fixed it! The staff had great service, friendly, and honest! More

The service department was great. Steve, Ron, and Bill were able to fix my truck I bought from a different Ford dealership. The other dealership just gave me the run around! were able to fix my truck I bought from a different Ford dealership. The other dealership just gave me the run around! More

Had an oil change. Oil leaked out in an hour. Almost fried the engine. They found their mistake and took care of it. But it cost me a half day of work. Could have been fatal to an engine of a brand new fried the engine. They found their mistake and took care of it. But it cost me a half day of work. Could have been fatal to an engine of a brand new truck. I still hope that the engine wasn’t damaged. No compensation was offered for the inconvenience. Will not use them and would not recommend them their service More

New Purchase I bought a Used Vehicle from Westfield Ford about a month ago. Was a great overall experience. I highly recommend Westfield Ford to all my friends and I bought a Used Vehicle from Westfield Ford about a month ago. Was a great overall experience. I highly recommend Westfield Ford to all my friends and family. More