Westfield Ford Inc

During almost 25 years of owning Ford vehicles, I have never encountered with such incompetency, ignorance and complete disregard of the customer, as I have experienced at Westfield Ford. To Make the long never encountered with such incompetency, ignorance and complete disregard of the customer, as I have experienced at Westfield Ford. To Make the long story short, I will describe my encounter with this dealership in bullet points: * First visit - had to replace a rubber sealer in the passenger door under warranty. The guy at the dealership said he will order the part and call me back. * Second visit (after 2 weeks) - no one called. I came back and found out that the part was not ordered. Been told the part will be ordered and that they will call me back once it arrives. * Third visit (after 3 weeks) - no one called. I came back to find out that the part was not ordered. Spoke with Kyle, who ordered the part. Been told that Kyle will call me back once the part in arrived. * Fourth encounter (after 3 weeks) - NO ONE CALLED. Came to the dealership and found out that the part is actually at the dealership. Mechanics strike started, and no one could install the part for many weeks (not dealership's fault this time). * Fifth encounter - strike is over, set up a date and installed the part. Talked to Kyle and said that I need to align rear bumper under warranty. Kyle said that he will open a ticked and call me back to set up the date. 5 weeks passed.....do you think Kyle called back? Of course not. Went to Fair Oaks Ford who did everything I needed right away. In conclusion, think twice before taking your business to Westfield Ford More

The worst experience I've ever had at a dealership. Before going to Westfield Ford, my credit union emailed our buyers service paperwork so we wouldn’t have to haggle over prices. We got an email clai Before going to Westfield Ford, my credit union emailed our buyers service paperwork so we wouldn’t have to haggle over prices. We got an email claiming that they received our buyer’s service offer but once we arrived at Westfield, we were told that they could not honor it due to ‘limited inventory and the backup in computer chips’. I’ve used our a buyers service over the years and Westfield is the first dealership that didn’t accept it. After the test drive, we told the sales person that we had approved financing through our credit union and we didn’t want any new inquiries on our credit–later I found out Westfield actually ran, not 1 or 2, but 4 hard inquiries on my credit without our permission. Those 4 hard inquiries will reduce my credit score for the next 2 years. But my experience at Westfield really went downhill once we began working with Omar of their finance dept. I told him that I didn’t want any extended warranties, yet somehow I later found a warranty - their Package A Elite which only covers the windshield and the paint job for $2500. He claims the Package A warranty can’t be removed and it’s added to all new vehicle purchases. In all, he built in $5,644 of additional dealer installed options. Even after reviewing the paperwork, we still can’t figure out what $3000 of those options were for. We finally signed after 4 hours at the dealership. When I sent the bill of sale to my credit union, initially they would not approve because Westfield’s price & dealer options were over 125% of the what the car was worth. Since I had already signed, I was advised to buy gap insurance – which is only necessary in an "underwater" deal. After about a week, I got a text message (presumably from the finance dept– they didn’t identify themselves) with their Delivery Checklist needed to register my warrantee. Most places scan documents so you can sign and send it back – Westfield sent the form in a text message with a cell photo of the document – totally ridiculous & unprofessional; they didn’t even take care to get a straight photo. One of my many mistakes here (in addition to going to Westfield Ford in the first place) was shopping for a car at a place that didn’t honor my credit union’s buyer’s service – I’ve purchased my last 3 vehicles that way & Westfield is the first dealer that did not honor it. My next mistake was not asking enough questions about their numbers and driving the vehicle home with a temporary contract. We should have walked out. I’m a stroke survivor so I’ve slowed a bit, and my wife is an immigrant - they really took advantage of us. There was a song ‘if their lips are moving then they’re lying’ – perfect song for my experience at Westfield. Be forewarned. More

My service experience with Westfield Ford was a nightmare beginning with service writer Tony’s lack of respect and zero professionalism which leads me to never again visit this place and never again purchasi beginning with service writer Tony’s lack of respect and zero professionalism which leads me to never again visit this place and never again purchasing Ford products 3-1/2 weeks into repair Ford did not honor my aftermarket warranty. They made several promises as to when the vehicle would be ready and they never lived up to their word. They threatened me to pay a $900.00 bill or they would not release my vehicle, the actual bill was only $600.00! A manager intervened and was able to get my bill down to $381.00 again for work I never authorized! This place does nothing but scam people!! More

I would give ZERO stars if I could. I was emailed a I would give ZERO stars if I could. I was emailed a quote on a NEW car. I called to accept the offer and put a deposit down to hold it until I could I would give ZERO stars if I could. I was emailed a quote on a NEW car. I called to accept the offer and put a deposit down to hold it until I could get there. I was told that the car is not new and belongs to the wife of the manager. SO, it is NOT new and is not actually for sale. The offer was bogus and I was told they would consider selling for $20,000 over sticker. This is shady and misleading to say the least. Do not send offers that are not legit. And do not have used vehicles listed on your site as new. More

Service is horrible, they need new service advisors / management, terrible, they don’t update you on the status of your vehicle, not friendly at all management, terrible, they don’t update you on the status of your vehicle, not friendly at all More

Excellent service ask the way around. I purchased my new 2020 Escape with no pressure, great financing and low payments. The service dept is excellent to help me keep up on my oil changes and all my needs. 2020 Escape with no pressure, great financing and low payments. The service dept is excellent to help me keep up on my oil changes and all my needs. Thank you Westfield Ford ... Sonia More

Great service and attention! Sales and finance staff are very knowledgable and professional. Its a pleasure to do business with Westfield Ford! I found the perfect vehicle thanks to the team at Westfield F very knowledgable and professional. Its a pleasure to do business with Westfield Ford! I found the perfect vehicle thanks to the team at Westfield Ford! More

I had a second great experience with Nick Stepici. Worked out a nice deal on a 2020 Shelby GT 500. First time was in March 2019 when i purchased a new F-150 Raptor. Worked out a nice deal on a 2020 Shelby GT 500. First time was in March 2019 when i purchased a new F-150 Raptor. More

Westfield made purchasing an easy decision. Let them know I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeab I was looking into a new explorer st and within 20 minutes brought 2 trucks to my job. Showed me both on the curb and nick was incredibly knowledgeable about every option on the trucks. By the time i got off work and to the dealer, they had me out in less than 20 minutes. Definitely the only place my family buys vehicles, but more importantly when I refer friends I know they will get the same amazing treatment. Thank you for putting the customer first and the safety protocols your taking. More

Professional My experience at Westfield was positive. My sales consultant, Rick Blumerich was especially helpful. I have and will continue to recommend Westfield F My experience at Westfield was positive. My sales consultant, Rick Blumerich was especially helpful. I have and will continue to recommend Westfield Ford to friends and family. More