Western Ave Nissan

Saw a vehicle online that I was interested in and inquired if the vehicle was still available. Secured an appointment with Linda to test drive the vehicle the same day of inquiry for later that after inquired if the vehicle was still available. Secured an appointment with Linda to test drive the vehicle the same day of inquiry for later that afternoon. Drove over an hour, arrived at the dealership and asked for Linda. The salesman Melvin Ealey did not attempt to tell Linda about her appointment. He proceeded to ask me about my credit score, how much I wanted to pay in monthly payments and down payment. I asked Melvin if I could test drive the vehicle first because if it was not up to par, no reason to waste time talking numbers. He then asked me if I had a trade in and when I said yes, he asked why hadn’t I drove it to the dealership (I didn’t see I had the vehicle with me because I want to see the potential purchase first). He then said the vehicle I wanted to see was at a second location and was not available for test drive. His words were it would take too much to bring it out. I then asked for Linda because now I have a problem with her because the vehicle should have been available for test drive seeing as though I made an appointment. He wouldn’t budge and provided his card and asked that I come back on Tuesday and he would have the vehicle ready to test drive. I took the card so I would have his name and left. I would not recommend this dealership. A complete waste of time. I also don’t know if Linda is real or the name they use for computer generated responses. More

I went to look at a 2019 Kia Niro that was in stock on 8/8/2020. My salesman was efficient and helpful. Took the car for test drive and offered them the listed asking price of 17,500.00. I came to an agre 8/8/2020. My salesman was efficient and helpful. Took the car for test drive and offered them the listed asking price of 17,500.00. I came to an agreement for financing and a cash down payment. The salesperson took the details to the sales manager and returned with paperwork showing that they were including a 1995.00 additional cost for a “protection package”. I told them I didn’t want it and asked them to remove it. Manager refused and would not accept my offer to buy the car at the advertised price. I walked away and purchased the same car with fewer miles online later that day for the same price, to be delivered to me and at a lower interest rate. You can buy here but expect hidden costs and what feels like bait and switch. More

I called the dealership just before leaving home to make sure car was still available and they said yes. Drive 45 min and get a flat on way only to find the car wasn’t there. Salesman tells me “oh you know sure car was still available and they said yes. Drive 45 min and get a flat on way only to find the car wasn’t there. Salesman tells me “oh you know how it is they prob told you that to get you in the door”. On top of that couldn’t even help me with my flat. Directs me to walk across the street to tire shop. Gee thanks! Will never go to this place again. More

I would never again the car he showed me had drugs in there never again ripped seat covers broken tail lights and missing light fixtures what type of business is that but never will I shop with you guys there never again ripped seat covers broken tail lights and missing light fixtures what type of business is that but never will I shop with you guys again More

Bought a vehicle with a broken door mirror by changing lanes you cannot see anything this is causing a bad driving ability could cause a crash by not seeing the cars passing by i took it to the dealer and lanes you cannot see anything this is causing a bad driving ability could cause a crash by not seeing the cars passing by i took it to the dealer and said theres nothing they can do More

xxxxty service no one try’s to help you and they won’t sell you a car unless you buy the “extra stuff” I would never recommend any one to come here they rip you off and they will tell you it’s because the sell you a car unless you buy the “extra stuff” I would never recommend any one to come here they rip you off and they will tell you it’s because they need to make money so you have to buy 2k plus in features. More

Went in today to purchase a vehicle that I saw online through Carfax and they would not honor the price. They tried to charge me for upgrades on the vehicle even though in the Carfax report the upgrades through Carfax and they would not honor the price. They tried to charge me for upgrades on the vehicle even though in the Carfax report the upgrades were included in the report and shown and highlighted in the pictures. Left feeling like I dealt with a local auto lot with a used car salesmen rather then being at a Nissan dealership . I'm 53 yoa, been buying Nissan's since 1999. This is my first bad experience with a Nissan dealership. They wanted to raise the price by nearly $8000 on a 2018 Sl. No test drive offered and when I asked about the safety recall on the vehicle they were not aware of it. A sales manager didn't even come over to talk to me. I was very surprised and disappointed by the experience. More

Complete incompetence Dealer had a vehicle advertised on AutoTrader for $21,000. Called them as an out-of-state buyer, obtained my pre-approved financing from my credit un Dealer had a vehicle advertised on AutoTrader for $21,000. Called them as an out-of-state buyer, obtained my pre-approved financing from my credit union, and a shipping quote from the dealer. Ready to buy, but then was told the actual price of the vehicle was $27,900. TWO DAYS to explain an advertising error?! The whole place seemed disorganized. Spoke with 5-6 different sales consultants, none of who seemed to know what to do, most of them promising to have a "manager" call me, who never did. The singularly worst car buying experience I've ever had. More

Excellent Roy was very excellent in saleing me my car his attitude is great I would love to buy a car from Roy at anytime I would recommend roy Roy was very excellent in saleing me my car his attitude is great I would love to buy a car from Roy at anytime I would recommend roy More

AVOID LIKE THE PLAGUE I just bought a car there. After leaving the dealership at closing - the salesman and I neglected to notice the gash on the passenger side under door. I just bought a car there. After leaving the dealership at closing - the salesman and I neglected to notice the gash on the passenger side under door. I spoke with the manager John the minute I saw it. He said to bring the car in to discuss. In the meantime, paperwork showed they didn't put the down payment on the financing. After a full day of work I went to speak with John, he was the rudest man I ever dealt with in my life! He compared this dealership with CarMax - no price negation take car or leave it. He also went as far as bringing out a piece of paper to show they only made a hundred dollars on this sale and he loudly said he also had to pay the salesman 200 for selling the car (unprofessional and tacky). This was very loud verbal abuse in the center of the showroom which was filled with people. In the meantime, the finance manger came out of his office with two pieces of paper and a pen to sign the new contract with my down payment and trade in on it. I guess I was supposed to sign this on top of a show room car. John Management said he would not even give a bolt to hold the trim on. (Let see what Nissan says). I also left this dealership with an empty gas tank and foul flood odor in the car which was supposed to be "detailed". This place is completely void of integrity, no class and should not work with the public. My referral is go to a Real CarMax and AVOID THIS PLACE LIKE THE PLAGUE!!! More