Westchester Toyota/Scion - Service Center
Yonkers, NY

221 Reviews of Westchester Toyota/Scion - Service Center
I don't know why I've waited so long to let people know about this, I'm sorry to anybody else who has been cheated by this place. This has happened before, and had I known I wouldn't have gone people know about this, I'm sorry to anybody else who has been cheated by this place. This has happened before, and had I known I wouldn't have gone there, my mom forgot to tell me not to take the car there. The guy I met with is a huge schemer, and aside from extending when the car would be ready more than once (including just now, the fourth time in under a week), he completely lied about needing various upgrades. When I responded to his recommended tire, oil and timing belt (among others) change by explaining they had been replaced only a few weeks earlier, he completely shut down, knowing he had been caught in his lie, and sheepishly made a comment about how 'the stickers weren't there', something my normal mechanic (who had fixed that issue himself) disputed as well. My mom called when she got back to find out why her car wasn't ready, and he picked up and when she asked for him and said who she was, he said 'oh he's out to lunch', but my mom recognized his voice, it was definitely him-- he screened us. In the initial report, he straight up added details about things that needed work that I did not say myself. I know I could not have said them because aside from the fact that the problems didn't exist, the car I brought this time was my moms and I wasn't totally sure myself so I couldn't have said anything... The man was going to charge thousands upon thousands of dollars to 'repair' random parts of the car that I luckily know were not broken. I can't say for sure that it was Hector specifically because I know neither what goes on in the back, nor the general inner workings of this place, but all I can say is never use/work/get involved with Toyota Services in Yonkers or possibly more specifically Hector Alvarez, they are dishonest and slick. More
Very disappointed with their repair shop. Most Very disappointed with their repair shop. Most importantly, their prices are very high. Almost $400 for a front brake job on a corolla??? And that Very disappointed with their repair shop. Most importantly, their prices are very high. Almost $400 for a front brake job on a corolla??? And that is with only refinishing the rotors not even putting on new ones. And $300 to replace the drive belt? That is wayyyy too much, even for the area. I turned down almost all the repairs they suggested and did them myself. To bad for them because I was willing to pay a fair price, but not their inflated nonsense. Worst of all, while they were looking at my car. they managed to throw away my rear license plate bracket and put on one of theirs with their giant logo on it. I do not appreciate them throwing out something I BOUGHT. And even worse, they jammed one of their license plate brackets onto the front of my car and damaged the bumper in the process! They stripped the screw hole so my license place is falling off and the ripped off a bunch of the plastic on the bumper. They offered to mail me a new rear plate holder. As for the front bumper they damaged I am going to have to take a vacation day to take it in their and insist they replace my bumper (which I doubt they will). To be honest if they did not spend so much time ripping peoples license plates off maybe they would not have to charge as much! More
Well run operation -friendly, competent, & professional staff. A very positive repair experience. Special thanks to Kris & Willy who were great throughout the repair process. Thanks! professional staff. A very positive repair experience. Special thanks to Kris & Willy who were great throughout the repair process. Thanks! More
They have excellent customer service. Everyone there was very corteous and professional. Kris was very helpful and thorough with explaining everything I needed to know about maintenance for my Prius. I had very corteous and professional. Kris was very helpful and thorough with explaining everything I needed to know about maintenance for my Prius. I had a very positive experience More
I am a long-time customer and the service I receive is always outstanding & exemplary which is why I am still a customer. William Vesey is the best employee and is definitley an asset to the company. always outstanding & exemplary which is why I am still a customer. William Vesey is the best employee and is definitley an asset to the company. More
I have a new Toyota Camry less than a month old, and I am very satisfied with it. I rarely listen to the radio, except for a few specific stations. I was told that I had the trial membership to the Satellite very satisfied with it. I rarely listen to the radio, except for a few specific stations. I was told that I had the trial membership to the Satellite XM stations, however, i was never able to access them, and I didn't think about it until I received a letter from XM saying that I did have an activated 3 month trial membership, which I could then extend, once it expired. I called my Dealership & asked for my salesman, who was not at work that day. I told them my issue & said that I hope they can activate it remotely, however, I would be in New York all day & I could bring it by if they needed me to. Mr. Madera called me back, did some researching of the problem & I was asked to bring the vehicle in, if I could. When I arrived, he called from my car & spoke with someone from Satellite XM. It was clear to John Madera & to the people he was speaking with (I also briefly spoke with them)that the car Satellite signal had not been activated. "XM" said that they would activate it for the two remaining months, however, the loss of the one month (No XM Service)was the customer's responsibility (mine), for not notifying earlier. Rather than dispute with the XM person over the phone, John Madera paid for the monthly charge, right there, over the phone, using his own credit card. XM then activated (within 5 minutes)the service for 3 months.I think this was EXCELLENT CUSTOMER SERVICE delivered by John Madera. I was transformed from a potentially angry & disgruntled customer to an immensely satisfied and grateful customer. I am a recently retired Supervisor of a Customer Inquiry department of Con Edison. I know GOOD customer service, and the power of delivering a YES (rather than excuses). John created in me what we used to call a PMCE, a Positive Memorable Customer Experience. In addition, afterwards,he asked if there was anything else he could assist with. I mentioned two other items, with which he also helped. More
I had brought my new vehicle to the service department to have an alarm installed. After I received my vehicle, I noticed scratches on my new car. I spoke with Glenn and showed him the damage done. He assu have an alarm installed. After I received my vehicle, I noticed scratches on my new car. I spoke with Glenn and showed him the damage done. He assured me I would not incur costs and I was directed to Cara who helped arrange a car rental. My initial experience was negative because the backroom mechanics were not straightforward with the scratches. Glenn, Cara, and Frantz were very professional and sympathetic. I received my car, scratch free. Make sure you do a walk through of your vehicle before driving off. Thanks again Glenn, Cara and Frantz for assessing the matter and taking responsibility. More
Westchester Toyota Service Department is by far the best. I recommend this Service department to everyone. The staff is very professional, from the moment you enter and the that you leave. The service a I recommend this Service department to everyone. The staff is very professional, from the moment you enter and the that you leave. The service adviser that you are assigned explains to you what has been found,if anything and what recommendations the car needs. Mr. Casmir has been very helpful and proactive on what is done in the service department. He is very attentive to needs of the customers. The staff seems to interact well with and reflects in the service. The service is great! I bring my vehicle in, it is serviced and I am out at reasonable time. There is also a shuttle service for those that require it. More
I had used the Toyota dealer in NYC and Frantz Casimir was the service dealer. He always made sure the place was running smoothly. When I moved to Westchester, imagine my delight at finding Frantz as th was the service dealer. He always made sure the place was running smoothly. When I moved to Westchester, imagine my delight at finding Frantz as the service and parts director at Westchester Toyota. I always feel like I am his only customer - a rare feat in customer service these days. I had the pleasure of having Eric Stapen as my service consultant on my last visit and he was wonderful. He took excellent care of me from beginning to end, including setting up a rental car. I highly recommend the service department at Westchester Toyota. More