Westchester Toyota

SERVICE DEPT. I was in the automobile buisness for over 20 years and have my Toyota Prius love it and it has over 100,000 miles and feel like it's a new car do to t I was in the automobile buisness for over 20 years and have my Toyota Prius love it and it has over 100,000 miles and feel like it's a new car do to the way Hector takes care of me it will go for many more years & will refer many people to you Thank You Hector Alverez & team JAY GOLD More

Experience with Jay My experience with Mr. Alvarado has been a positive one. He displayed professionalism from the very start and has thereby made my first dealer purchas My experience with Mr. Alvarado has been a positive one. He displayed professionalism from the very start and has thereby made my first dealer purchase a satisfying one. Thank you. More

Very good service , polite, honest and understanding I visited the dealership twice and got exactly what I wanted and affordable price. The dealers were very willing t , polite, honest and understanding I visited the dealership twice and got exactly what I wanted and affordable price. The dealers were very willing to help,explain and get me everything that I wanted Dan More

Great Roberto Garcia was great explained every detail,took his time very friendly & willing to work with you overall had a great experience with him, Thank Roberto Garcia was great explained every detail,took his time very friendly & willing to work with you overall had a great experience with him, Thank you. More

Horrible Experience I Purchased A Toyota Venza from This dealer. The car was filthy and smelled like cigarettes. I recently took the car for it first oil change and they I Purchased A Toyota Venza from This dealer. The car was filthy and smelled like cigarettes. I recently took the car for it first oil change and they told me i have to change the tires ive only put 4,000 Miles On them. I expressed my frustration and they basically told me to xxxx off and they cant do anything to help me. More

ONE VERY HAPPEY CUSTOM I just finishing leasing my fourth toyota as my lease has ended. John madera is on the top of my list as a excellent sales person and Manny Feliz hel I just finishing leasing my fourth toyota as my lease has ended. John madera is on the top of my list as a excellent sales person and Manny Feliz help me very much when i was ready to pick up my car. I have been with toyota of westchester for around 12 years and know john madera that long this is one outstand place to get you car no one pushes you to buy. my complements to the entire staff at toyota of westchester. More

Unprofessional Finance Manager If I could give this dealership zero stars I would. To try and take advantage and bully an 80 year woman during the sales process is beyond belief!! If I could give this dealership zero stars I would. To try and take advantage and bully an 80 year woman during the sales process is beyond belief!! Mr Raza was disrespectful, threatening, condescending and doesn't have the slightest idea of what customer service is or means. His behavior was beyond acceptabe to both my wife and her mother. As a client service manager at a major financial institution, if one of my team members behaved in such a manner, there would be serious consequences. We will be contacting the Better Business Bureau to report the full story. Buyer beware...and remember New Rochelle is only 20 min away from this establishment More

John Madera and Many Feliz Our experience was perfect. Everything was covered all of the time and we always felt cared for. They never made us wait too long and they made sure e Our experience was perfect. Everything was covered all of the time and we always felt cared for. They never made us wait too long and they made sure everything we needed was provided to us. They made our experience of buying a new family car easy and quick. Superheroes! More

Fantastic Service (Highlander) I was undecided about what car to buy for my family and my budget. Manny Feliz and John Madera help me find exactly what I need and I was looking for I was undecided about what car to buy for my family and my budget. Manny Feliz and John Madera help me find exactly what I need and I was looking for and for a lower price. Thanks westchester Toyota for the amazing customer service and the patient More

Terrible Used Car Manager Mr. Jody Litchman This is a copy of my email to GM Westchester Toyota on Wednesday 2/22/17: Dear Mr. Lee, My name is Jose David Witt, I was at your Dealership on Frid This is a copy of my email to GM Westchester Toyota on Wednesday 2/22/17: Dear Mr. Lee, My name is Jose David Witt, I was at your Dealership on Friday night 2/17, before President's day Holiday, and spoke to Jody Lichtman, Used Car Manager. • The vehicle in question is: Toyota Highlander 2013, CPO, Asking price: $18,988. o Stock #WU20229 o VIN: 5TDBK3EH3DS273701 Milage: 39,465 He agreed to lower to an all-inclusive price ( Tax, Doc fee, DMV Insp., New tags) of $20,500. But never ask me to place a Deposit to hold the car. I told him that I will need to speak to my wife, and will be contacting him Saturday. I went home. Next morning, I called Jody, and inform him that I was going forward with the deal, but he said "someone had put a Deposit" on the vehicle. He will let me know by Monday if they'll buy the car. The Holiday went by, and he did not returned my calls inquiring about the car, finally he calls me mentioned that the vehicle was sold. And there is no other vehicles available around the mentioned price Mr. Lee, I truly did not believe his statement about the "other people placing a deposit on this vehicle", Jody tried to sell it to the highest bidder during the Holiday weekend, but failed to do it. I have instructed several people to call and inquiry on this vehicle, and yes, they were told, that it was still available, and ready to be shown & test drive. This unethical , unprofessional behavior from you Used car Manager is so detrimental for your business, Jody, refused to sell it to me, just because I did not agree on the price on that Friday night 2/17. He wanted $20,500 and I wanted to settle on $20,000, because I did not have the OK from my boss (Wife). I know you will do the right thing, and re-train your key staff otherwise your business will suffer from unscrupulous people like Mr. Lichtman. P/S. Pedro Segura was great during the test drive. Sincerely, Joe More