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Westchester Toyota

Yonkers, NY

4.6
2,498 Reviews
Sales Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Service Our service department offers the best in automotive service to our customers. We are proud of our state-of-the-art facility, which features the most current diagnostic and repair equipment available. Our highly trained, factory technicians share in the sentiment that you and your vehicle deserve only the best of care. Parts Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. We offer the same high quality parts your vehicle was built with and we keep a large inventory of these certified parts in stock.
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2167 Central Park Ave

Yonkers, NY

10710

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Showing 2,498 reviews

February 27, 2025

Responsive. Well-informed. Understanding. Fair. Goes the extra mile to assure the customer that their needs are being met. A pleasure. More

by Crosleys
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricardo Oceguera
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Abraham is a very pleasant person to deal with. I would recommend as a sensitive salesperson. Good luck getting a good price. More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham
Mar 03, 2025 -

Westchester Toyota responded

Thank you for sharing your experience! We're glad to hear that Abraham provided excellent service. We appreciate your recommendation and hope you enjoy your vehicle.

February 15, 2025

They care about the customer, taking time to explain everything without any pressure to buy the automobile. Attention to the client is a number 10 More

by ronniegino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NICOLE Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Westchester Toyota responded

Thank you for your thoughtful review! We’re committed to providing a pressure-free experience and ensuring our customers feel informed and valued. Your kind words mean a lot to us.

February 07, 2025

Sounds like what happened to me has happened to others at this dealership - when I was promised a specific car, negotiated a price, drove two hours (with my kids, after school, on a cold dark winter night) t More

by Tatyana M
Recommend Dealer
No
Employees Worked With
Mario Raposo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yannai Smith
Feb 24, 2025 -

Westchester Toyota responded

We're sorry to hear about your experience, Tatyana. This is not the level of service we strive for, and we sincerely apologize for any miscommunication or inconvenience caused. If you could please give our General Sales Manager Jenry Castillo a call at (888) 224-4595 when you have a chance, we would appreciate it. Thank you.

Feb 24, 2025 -

Tatyana M responded

Hello! I'm really shocked to see that you continue posting the same response to every negative review that includes a non-functioning/spam phone number. So it's difficult to see how this is not the level of service you strive for if you continue to waste your potential customers' time, even after already disappointing us enough to leave to a bad review. Shame on you.

January 30, 2025

They are very professional, very knowledgeable. They made the whole process of buying a car so easy. Very nice people there. Great deal. More

by Teddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Makany
Mar 03, 2025 -

Westchester Toyota responded

Thank you for your kind words! We're glad our team made your car-buying experience easy and enjoyable. We appreciate your support and hope you love your new vehicle.

January 16, 2025

The dealership is a shame. Their service department service department holds incompetent technicians. In my last visit they damage subassembly frame when they try to make wheel More

by atzanov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Veras
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Westchester Toyota responded

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. Please contact our Service Director Nick P a call at 866-208-3074 when you have a chance, we would appreciate it. Thank you.

January 13, 2025

This is an excellent dealership; the staff were helpful, courteous, and gave good vibes. I had a fantastic car shopping experience with Johnny at this dealership to purchase my new Toyota! He listened caref More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Modesto Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
jhojandy hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Westchester Toyota responded

Thank you for the 5-star review and for choosing Westchester Toyota!

January 02, 2025

Ultimately a good dealership and I am happy with my lease. Few things of note: They’re a little too loose with the phrase “this car is exactly the same as the one you wanted.” Also, I had to wait a cou More

by Tb95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmytro Bryk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Westchester Toyota responded

Thank you for the review and for choosing Westchester Toyota!

December 17, 2024

I walked in, and there was such good vibes! ! I was treated immediately, and was helped. They were efficient, helpful and very well educated on the care being sold. More

by sofia.merladett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Westchester Toyota responded

Thank you for the 5-star review and for choosing Westchester Toyota!

December 17, 2024

El Sr. Johnny nos ayudó enseguida. pronto nos llevó al test drive, su amabilidad fue key para sentirnos confidentes y comprar el auto. Nos asesoró y asesoró More

by sofia.merladett
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Westchester Toyota responded

Thank you for the 5-star review and for choosing Westchester Toyota!