Westchester Toyota

I want to thank to Johnny Hernandez your sales representative, a person who helped me since I was there to get some ideas of purchase my first car. He took care of any of my concern and me and my representative, a person who helped me since I was there to get some ideas of purchase my first car. He took care of any of my concern and me and my husband really felt very good with the way he treat us. The same for the rest of the employees as his sales manager, a very helping guy!! In fact, I want every one goes there to get their first car and will never regret.. More

Worst dealership I ever been to. I came to Westchester toyota one day and i was informed that i need to make an appointment to speak to sales personnel,the person who spoke to me that day was very polite toyota one day and i was informed that i need to make an appointment to speak to sales personnel,the person who spoke to me that day was very polite and took my information about what car I wanted to look at and get some lease numbers for it. The next day I got a text message asking me to set up an appointment because they have a car that I was interested in, so I set up an appointment. The day of my appointment dealership texted me and confirmed if I'm coming in and when I showed up on the time they told me that the car I came in to look at was sold the day before. So why would you not tell me this when you were confirming the appointment? They waisted my time and I would never go back there. More

Outstanding services Excellent Person ,Great customer service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... service. He always is pending to the conversation about the problem for the vehicle .appointments always on time . I recommend Hector... More

Muy buena atención al cliente, mucha información adquirida acerca de todo lo que puedas necesitar saber acerca de la compra de un auto nuevo o usado. Gracias Por todo. adquirida acerca de todo lo que puedas necesitar saber acerca de la compra de un auto nuevo o usado. Gracias Por todo. More

DON'T USE THEIR SERVICE CENTER - RUN AWAY If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! If you want to be treated like crap and your vehicle too, THIS is the place for you! The absolute WORST service we have ever experienced in our life! We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with you whatsoever! They hide things from you and make excuses! We informed them clearly of what the issues were that we were having. Arrangements were made for a rental to hold for three days. I called late Tuesday for an update and there was no information yet to give me. OK, no biggie! Come Wednesday early afternoon and again, no call to me to provide me with any information. I was finally told on Wednesday late afternoon that one issue was resolved during the diagnostic and that a part needed to be ordered for the other issue, which arrived Thursday. The part showed up Thursday and…. They ordered the wrong part, so the wrong part arrived. I was not contacted to be informed of the delay – guess what, I had to call to find out, again! Thursday made the third day of having the rental. The correct part was then ordered on Thursday, which would not arrive until Friday. The correct part arrived Friday and it was installed and after calling maybe three times I was told Friday evening that there were more issues with my vehicle. They asked that I leave the vehicle for them to continue work on it Saturday and I would get a call from them on SATURDAY, you guessed it… I got NO phone call. Monday morning, I call to speak with my advisor Kevin and he was not in, so I had to speak the foreman Stanley. They beg to keep your vehicle and say they need more time, but they want to bill you more instead of just admitting that they can’t find the problem. Hey, if you can’t fix it, that’s fine – just SAY IT! They had our vehicle for a full week, they lie to your face and leave your vehicle sitting. Zero communication from Kevin if I didn’t call for an update and they like to blow smoke up your xxx and make excuses. We picked up our vehicle on Tuesday evening and they brought her out in worse condition than we dropped her off. They felt in this time of Covid that it was ok to bring her our filthy on the inside, the rubber seal hanging off by the rear hatch door and the flap part between the bumper and tire the covers wiring hanging on by one zip tie. WE DID NOT DROP HER OFF IN THIS CONDITION! The whole experience was terrible, the customer service, the actual service, the lack of communication – all of the lies and the excuses! Made me absolutely sick!! I was more than patient in the beginning!! Telling me the vehicle came out like this because 3 people were working on it – NONE of those three people working on it or Kevin had not even one eight of their brain working to say, xxxx, WE gave them a real bad experience here, we should look the vehicle over before we return it to them. The disrespect!! Take care of the vehicles dropped off for service as if they were your own! Funny thing here too is when you start asking for General Manager names and District Manager - Oh, I don't know, but I can get it for you... blah, blah, blah!! You should treat customers how you would want to be treated yourself and if it was your very own vehicle!! Everyone I spoke to was f.o.s., Kevin, Hector, Stanley – your discount of $126.00 and an offer for a free detail would NEVER make me think about bringing my vehicle back here for all we’ve been through! They make you pay before they bring the vehicle out, so you can't see the damage they've done! I can’t reiterate enough how terrible this place is – take your vehicle to Toyota in Mamaroneck and save yourself the hassle of run-arounds, lies, lack of communication and disrespect!! More

Terrible Service If I could I would rate this place 0 stars because honestly this place is scam .The Staff (Manager Damimen and Salesperson Brittany) treated me terrib If I could I would rate this place 0 stars because honestly this place is scam .The Staff (Manager Damimen and Salesperson Brittany) treated me terribly.I paid for the deposit(I got the Purchase order sheet).The next day I went to pick up the car not 5 minutes away from the store I get a call saying"Hey we sold the Car yeah.... Sorry" How did they sell a car in an Hour ??? I was so pissed off I wasted two days of my life for this ? Please dont waste your time coming here! More

Worst experience ever Never been to any Toyota dealership before, and this is the 1st time and the last. The negative vibe when walked in, salesperson not interested or clu Never been to any Toyota dealership before, and this is the 1st time and the last. The negative vibe when walked in, salesperson not interested or clueless and quoted a $700 monthly lease with a RAV4. Lack of product knowledge and unwillingness to help make it a bad start, she doesn't want to be here. The sales manager named Damian took it to another level. We have never been treated like this in our lives, shockingly disrespectful and apparently he has been in that dealership for a while, so it is safe to say that he represents the overall mentality of the dealership, most importantly, represents the TOYOTA corporate image. We will never look at another Toyota again, the product is fine, but we would rather bring our business elsewhere. Be careful if you go there, nobody really cares. Also check out their old review on Google under Toyota, NOT Westchester Toyota. More

The best thing is he speak very clear and details About The car in the contract. Very nice person and very polite, very helpful he really help me. The car in the contract. Very nice person and very polite, very helpful he really help me. More

I want to thank Mr. Pedro Segura for the enthusiastic work he did showing me the Corolla and the Rav4 and clearly explaining tome the advantages of one over the other. Because of all his dedication and c work he did showing me the Corolla and the Rav4 and clearly explaining tome the advantages of one over the other. Because of all his dedication and clear explanations I was able to confidently make a choice. I love my Rav4!!! More

Pedro Segura fue una persona dispuesta a buscar lo que necesitaba. Y hablo muy claro en cuanto como iba a ser el proceso de compra. Me busco todas las ayudas para que todo saliera bien con mi compra. Much necesitaba. Y hablo muy claro en cuanto como iba a ser el proceso de compra. Me busco todas las ayudas para que todo saliera bien con mi compra. Muchas Gracias Pedro. More