Westchester Toyota

Worst experience at a car dealership I have ever had. I felt kidnapped. They picked me up from the train, made me wait an hour at the station,didn't have the vehicle I wanted, tried to get me to fill out felt kidnapped. They picked me up from the train, made me wait an hour at the station,didn't have the vehicle I wanted, tried to get me to fill out a credit app without telling me they didn't have the vehicle. I sensed it, so I asked to see the vehicle first. They were very reluctant to even show me any cars without filling out a credit app. Then, when I told them they didn't have anything I was interested in, they insisted on keeping me there. The car they wanted me to look at, which I had no interest in buying kept dying. I was there 3 hours, looked at one car, I did not want. I asked if they had a phone charger. They would not return my phone. I had someone waiting for me with no way to call. They wanted me to feel trapped, so I'd buy something. If I had my phone, I would've called the cops. Shady, Shady, Shady More

Juan made it easy for me to lease a car for my daughter. He was very thorough, explained everything to me and i asked a lot of questions. He made us feel like we were friends and not just a salesman trying He was very thorough, explained everything to me and i asked a lot of questions. He made us feel like we were friends and not just a salesman trying to push a car on us. It was a snowy night and we had a 630 appointment with the finance person who did not meet with us until after 730. Juan was apologetic, kept us entertained and made sure my daughter new how to use all the features of the car while we waited, he did a great job trying to fill the time! I would buy more cars from Juan and send my friends to him as well. More

I just bought a Toyota from Nelson, bu before I purchased the car, I visited 3 different dealerships prior. The other dealerships did the old "Bait & Switch" on me. I asked for a certain car and they told me the car, I visited 3 different dealerships prior. The other dealerships did the old "Bait & Switch" on me. I asked for a certain car and they told me that the car was there and available. When I got there, they gave me some lame excuse and tried to sell me a different car (of which I showed no interest in purchasing). The next dealership advertised a price for a car and by the time we got down to the mumbers, it was almost 1/3 more than the actual advertised price. No one can seem to explain to me why I would be paying more and where these phantom costs came from. Nelson & his sales manager Tristan took away all my insecurities in regard to purchasing the car. They told me from the start "WHAT" I would be paying and "WHY" I would be paying that. They never beat around the bush and treated me with the respect and service that I deserved. They treated me like an educated consumer with "NO Nonsense" and I respect that about them. I would recommend to any educated consumers who like to do their research before purchasing a car to take a ride to Westchester Toyota and ask for Nelson & Tristan if you are seeking a pleasurable buying experience. Unlike those other morons at the other dealerships, they never disrespected me or tried to insult my intelligence. I respect them for their straight forward attitude and charming personalities. I will definitely come back to see them the next time I am looking for a new car. Thank you for your diligence. More

I went to westchester toyota to get a new car, I recently finish college and the car i had was ready to go. i went and was greeted by Eli Rosario, he was helpful and made the process easy and comfortable, hi finish college and the car i had was ready to go. i went and was greeted by Eli Rosario, he was helpful and made the process easy and comfortable, his manager pedro seguda was respectful and gave me the sense of security you dont always get from dealerships. the final paper work was well explain and i left understanding everything the finance manager, Dennis Clark show me, he was a great help. now i drive my new camry to work every day and feel great. i would recommend Westchester toyota to my friends and family for sure. More

My wife and and I came in to look at the new style rav 4 with the intention to return at the end of our lease 6 months from now, but to our surprise, pedro a d emilio made it work and we left with our new c with the intention to return at the end of our lease 6 months from now, but to our surprise, pedro a d emilio made it work and we left with our new car today! Great service and very timely delivery. Great place to buy or lease. More

This dealership showed me that there are honest people we can trust out there, I went to buy myself a new Camry and this excellent sales person named Pablo Diaz gave me all the possible options to satisfy my can trust out there, I went to buy myself a new Camry and this excellent sales person named Pablo Diaz gave me all the possible options to satisfy my needs, the color I wanted and the price I wanted, he wasnt pushing me to buy but was helping me instead. I hope other people have the chance to deal with people like him, thanks again Pablo .... More

Worst experience ever... After stressing how important gas mileage is for me... The sticker said 31 MPG highway on the RAV4 2013 and I'm only getting 22 hwy - I complaint several times and final got the t gas mileage is for me... The sticker said 31 MPG highway on the RAV4 2013 and I'm only getting 22 hwy - I complaint several times and final got the title which Felix said he will help me get out the vehicle and when I went and dealt with DAVID LEE he refused to help me, I got upset and he got even more upset and got up slammed his hand on the desk, slammed his computer and all in front of my 18 month old baby... They only care about sales and will NOT help you with a problem, it's like they never sold you the car. The client is not always right but DAVID LEE needs to learn how to deal with people since he is in a customer service business... I will never ever buy or recommend Toyota! More

Suraju was very helpful. He worked with me to get exactly what I was looking for in my new lease. My new RAV4 is awesome and Suraju has even followed up with me a couple times to make sure I was completely s what I was looking for in my new lease. My new RAV4 is awesome and Suraju has even followed up with me a couple times to make sure I was completely satisfied. I would definitely recommend this dealership, and Suraju specifically, to my friends. More

Joan was very patient and helpful. He picked me up and dropped me off at the train station. He also helped us get insurance when we took delivery of the car. The negotiation was fair and respectful. I wou dropped me off at the train station. He also helped us get insurance when we took delivery of the car. The negotiation was fair and respectful. I would visit him again for a car. More

Jamal and his manager Tristan answered any question I had and made my experience at their dealership as enjoyable as possible. lol I almost forgot they were selling me a car!!! and made my experience at their dealership as enjoyable as possible. lol I almost forgot they were selling me a car!!! More