Westchester Toyota

Un buen trato y el vendedor muy bueno y amable y hicieron un buen trabajo gracias un buen trabajo gracias More

Dealership was very clean. Staff who helped me was very friendly and informative. Great place Staff who helped me was very friendly and informative. Great place More

Too bad there is not a zero or minus number to rate this place. Went to this place and tried to get a pricing for a Rav4. Salesman did some cockamamie arithmetic and came up with a magic number of more tha place. Went to this place and tried to get a pricing for a Rav4. Salesman did some cockamamie arithmetic and came up with a magic number of more than$9,000 for a down-payment and monthly payment of almost $500. I told him i just wanted a lease and was not really buying the car but leasing it. Also told him that their website showed a monthly payment of around $300 with a $3,000 down-payment which included some of the fees that he was showing as separate and he gargled some bs explanation of why the difference in prices. Don't go to this place!!! And if you do, do not hand over your credit card, license or car keys as they will come up with lots of excuses to give them back to you More

Johnny Hernandez was very helpful, informative, and easy to work with. He followed up quickly to all my inquiries and accommodated our requests. What we got, in the end, was the perfect car for my family. G to work with. He followed up quickly to all my inquiries and accommodated our requests. What we got, in the end, was the perfect car for my family. Gracias More

If you are unprepared to negotiate, do not negotiate. I would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal would advise everyone to steer clear of this dealership. I came in to buy on the spot, a new 2022 RAV4 Prime SE. I informed them of the national deal for Feb 2022 which says $3999 down payment, and $349/mo. They said that they will run the numbers and get back to me. When the sales person came back, he tacked on all sorts of fees, which made the down payment $9047 at $349/mo. As I had a potential trade-in vehicle with some lease equity, they wanted to see if they could do the trade in as well. I told them that the lease company for this vehicle does not allow third party buyouts and they should not waste their or my time. Instead, they went through with their number crunching and came back saying that their deal now is $6000 down payment at $450/mo, regardless of how the trade in works out. I may be dumb, but I am not stupid. I asked the salesperson, Jay, to explain to me, how is it possible for an initial down payment "out-the-door" of $9047 to increase to $6000 at a price difference of $100/mo ($450/mo-$350/mo) x 36 mo = $3600; so $9047-$3600 = $5447. If you really wanted an extra $553, you could've just said so, instead of trying to explain it was some random "fee" that you invented on the spot. Obviously, the salesperson JAY did not appreciate being caught in a lie. I called Stephanie and her manager for new numbers, explaining that I DO NOT TAKE KINDLY TO PEOPLE WHO TRY TO RIP ME OFF. If you like being ripped off, boy do I have the place for you in Westchester Toyota! Needless to say, their customer service is abysmal, where I called them multiple times to follow up on the deal and they refused to return my calls. They even tried to convince me that their ripoff deal is still valid, even though I clearly caught them in a lie. They did not even bother to apologize for this and instead "fired" me as a customer. Scammy, indecent, sketchy, lying - these are the values of Westchester Toyota and I would advise that no one does business with them as they neither know how to treat their customers, nor they know how to do basic math. More