Westchester Toyota

Full Maintenence i really had a nasty appointment regards my maintenance because my car needed it a full change of oil, filter and auto care since it reach the miles i i really had a nasty appointment regards my maintenance because my car needed it a full change of oil, filter and auto care since it reach the miles it was required.. The first time i went they were really nice because they were selling me a car. Once, i have my car i went to do the maintenence and they only fix my wheels, today 9/03/2015 i went at 8:30am to my apointment since they mention to me that i have a free full maintenance in my car once it reach 30,000 miles. To my surprise they did not clean my filter, they did not perform anything they promise. Plus, since the first time i went to get my car they told me i was going to get a FREE full maintenance and today they were going to charge me for what i was supoosed to have for free since my car is new... The broke my back seat and they really are a liars and with sll this experience back and forth, i really do not recommend this place because once you buy a car they do not help you after or they do not even look after the customers to see how they are doing with their new cars.. i am very disgusted with this experience and i will forward all the pictures to the manager after the maintenance they did to my car.. This message is for HectorAlvarez, and all his team.. All i wanted it was a good service and to perform everything my car need it to be replace according to the FREE maintenance the warranty provides. Mr. Manny Duarte just help me to buy the car and after one week i need it to ask some questions regards the warranty told me he was to busy with another client. These definitely is not a good customer service and i will never come back to that dealer. Plus i do not recommend to deal with this people becaude they take advantage about your needs. i hope the manager take action of this event and help me to get my service done. Thank You More

"Certified" does not mean certified Lack luster, fake, dishonest. Bought a certified vehicle and after going in and out of the service department for a month ended up with a lemon that Lack luster, fake, dishonest. Bought a certified vehicle and after going in and out of the service department for a month ended up with a lemon that had to be replaced and the second vehicle leak water from the front wind shield after having he car for less then a month. Then they wanted to blame me saying its a after market windshield. Oh also having a extended warranty on the vehicle that cost 5,000 which I'm trying to cancel because the car has a issue with the driver door window and they don't want to cover it (what a scam). I'm trying to get rid of the car which I own for 8 months now because of the bad vibes I get from that place. After they sell you the car you get no help from them. Thumbs down I will never recommend any one to this fake "dealership" and kindergarten service department.... More

Happily purchased a Camry XLE 2016 My car was totaled and had to be replaced; Charles Carmona and Pablo Diaz were a very effective team. The timing was such that no car could be found t My car was totaled and had to be replaced; Charles Carmona and Pablo Diaz were a very effective team. The timing was such that no car could be found that met my requirements; Charles kept me informed weekly as to the search and ultimately delivered a 2016 with the agreed upon features at the agreed upon price. Pablo was very helpful in transparently discussing pricing and the various service arrangements and warranties. Before I left, Charles made sure I could negotiate the new systems and electronics and is available for questions. All in all I feel quite fortunate to have dealt with Charles and Pablo; they made the usual high anxiety car purchase experience a pleasure by making it safe, unpressured and transparent. More

Good experience My wife and I bought a 2015 Toyota Rav4 from Manny. Everything went smoothly. No complaints. Would recommend. Was a fairly straight-forward, hassle-fr My wife and I bought a 2015 Toyota Rav4 from Manny. Everything went smoothly. No complaints. Would recommend. Was a fairly straight-forward, hassle-free experience. More

Excellent service I bought my new second rav4from Jesus his an awesome person and a good humor guy he make us laught in the long time we had to be waiting for my aprov I bought my new second rav4from Jesus his an awesome person and a good humor guy he make us laught in the long time we had to be waiting for my aproval but in the end it was very worth the wait. Thanks guys More

Very satisfied. Very helpful and courteous salesperson. Very professional and passionate about his selling techniques. Was more than happy to answer all and any quest Very helpful and courteous salesperson. Very professional and passionate about his selling techniques. Was more than happy to answer all and any questions I had. More

EXCELLENCE I am extremely pleased with customer service received at this particular dealership. The salesman Charles Carmona exceeded my expectations. He was ver I am extremely pleased with customer service received at this particular dealership. The salesman Charles Carmona exceeded my expectations. He was very knowledgeable,courteous and patient. David Grin, Mr. Finance" made my day. Thank you guys for making my experience amiable. More

First Car Purchase I chose Westchester Toyota as the place for my first car purchase. The customer service was excellent. When I called to schedule a test drive and ment I chose Westchester Toyota as the place for my first car purchase. The customer service was excellent. When I called to schedule a test drive and mentioned that I'd be coming from the Metro North Train Station they offered to come pick me up, saving an aggravating taxi ride. Robert listened to what I wanted and showed me several pre-owned models of the RAV-4. In the end, I decided to go with a new 2015 model. The process took several (almost 8) hours but in the end it was worth the wait to drive home my brand new car. More

Happy customer Tausif Raza was very courteous and excellent in customer service. Extremely satisfied with the deal itself as well a the dealership. My daughter is lo Tausif Raza was very courteous and excellent in customer service. Extremely satisfied with the deal itself as well a the dealership. My daughter is looking for a car aswell and I'm bring her right here to Tausif. Regards Sajan Mathew More

Weschester Toyota La experiencia fue sensacional y fue de mucha ayuda se siente como que pertenece a una misma familia y eso es muy importante que cada cliente se sient La experiencia fue sensacional y fue de mucha ayuda se siente como que pertenece a una misma familia y eso es muy importante que cada cliente se sienta de esa manera y si recomendaria a cada uno de mis amigos y familiares More