Westbury Toyota - Service Center

Thank you, Shane Camacho for making my latest service appointment so pleasant. Shane is professional, respectful and had my car ready in the time promised appointment so pleasant. Shane is professional, respectful and had my car ready in the time promised More

Jorge Guzman assisted me and he was excellent. He was clear and he set the expectations correctly. He was a pleasure to work with. he explained everything. clear and he set the expectations correctly. He was a pleasure to work with. he explained everything. More

Such a pleasure working with the SERVICE DEPARTMENT. Thank you for taking care of my Rav4– it runs ten times better and it’s a life saver during the winter time✨ Thank you for taking care of my Rav4– it runs ten times better and it’s a life saver during the winter time✨ More

Always on time. Clean waiting area. Clean bathrooms. Helpful service reps. Amanda Dilauro has been there a long time and friendly. Free car wash coupons every visit. Helpful service reps. Amanda Dilauro has been there a long time and friendly. Free car wash coupons every visit. More

Andrew went above and beyond to get my car the service needed and even recommend about upcoming service. he address any concerns l have about my car. Thank you Andrew needed and even recommend about upcoming service. he address any concerns l have about my car. Thank you Andrew More

Service engine light came on in my 2020 Camry with only 275 miles on it. The Dashboard indicated “AWD System Malfunction, 2WD mode engaged, visit your dealer”. So I brought the car in for service, waited 275 miles on it. The Dashboard indicated “AWD System Malfunction, 2WD mode engaged, visit your dealer”. So I brought the car in for service, waited for almost 2 hours only to find out that it was an evap. code from a loose gas cap, technician cleared the code and it was fine. Now for the best part, my service advisor could not tell me why an evap. Code (loose gas cap) was throwing an AWD malfunction message and as per their policy, if a customer brings their car in with a service engine light on and it is determined to be a loose gas cap the customer will be charged $150, amazing right….. I could not believe what I was hearing, rather than cause a scene, I paid the “Cash Grab” fee. Immediately filed a complaint with corp. Toyota and within the same day I received a call from Westbury Toyota apologizing for the service and refunded me the charge. I will never bring my car to Westbury Toyota service again, unacceptable customer service from both my service advisor Janine Leuthner and whoever the technician was that worked on my car. More

Janine was great to work with getting my Toyota 4runner serviced. She also had the mechanic look at areas of the 4runner I wanted them to check. serviced. She also had the mechanic look at areas of the 4runner I wanted them to check. More