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Westbury Toyota - Service Center

Westbury, NY

4.4
320 Reviews

320 Reviews of Westbury Toyota - Service Center

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July 22, 2022

Nice dealership but service is a bit wonky. I was first on line for a simple oil change was there before they were. Car went right in and I didn’t get out for another two hours and twenty minut More

by Excaptain308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Chin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Westbury Toyota responded

I am sorry that your visit took longer than anticipated. We strive to deliver a seamless and efficient service for our guests, and it is disappointing that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to assist you or improve your experience, please feel free to reach out. Best, Charles Vassallo - Service Manager - 516-333-9748

July 14, 2022

Sebastián was so helpful and knowledgeable. Service is fast, was expecting to be there about 1-1/2 hours and was done in 30min. , I strongly recommend Westbury Toyota More

by Dileniacollado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabastian Pimentel
Jul 14, 2022 -

Westbury Toyota responded

Thank you for your recommendation! We are so happy you enjoyed your service experience at Westbury Toyota. Come back anytime.

July 11, 2022

i bought a used gmc terrain that went through a inspection. A week after driving the car has to bring it back because of the oil was never changed. Seven months later bring it back cause a noise th More

by latara98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elijah Keating
Jul 11, 2022 -

Westbury Toyota responded

I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is disappointing to see that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Charles Vassallo - Service Manager - 516-333-9748

June 12, 2022

Westbury Toyota service always delivers quality work when I bring my car in! I leave there confident that my car is in tip top shape. More

by ftaylor77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine
Jun 13, 2022 -

Westbury Toyota responded

We're delighted that we earned your five-star rating! Thank you for your continued loyalty to us here at Westbury Toyota. We look forward to seeing you next time!

May 31, 2022

Best Customer Service Great staff 🙏🙏🙏👍👍 Mechanic R first class Waiting area very relaxing bathrooms are clean More

by Domingoperez3337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenine
May 31, 2022 -

Westbury Toyota responded

Our team will always be happy to help you out! Thanks for supporting Westbury Toyota and we'll see you next time!

April 23, 2022

Easy and quick check in. Excellent communication during service. And facilities are spotless. Makes for an extremely satisfying experience. More

by Bscheir72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adalberto
Apr 25, 2022 -

Westbury Toyota responded

This feedback is music to our ears! Thank you for choosing Westbury Toyota and for sharing your experience. Drive safely until we see you again!

April 23, 2022

I leave my car at 7. 00 am for change oil and brake fluid change service for my Prius 2010. In service department.At 9.10 am I was at home . All job done smithies and prof More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina from Service department
Apr 25, 2022 -

Westbury Toyota responded

Matt, thank you for taking the time to review us! We are so glad to hear that you had such a successful and efficient service experience working with the Westbury Toyota team. Drive safely, and we hope to see you back again down the road!

April 21, 2022

Once again, I want to poke fun at their service department... It's really too bad. At that time, I did three services to change the tire. I don't care about the tires, but I still do the four-wheel More

by Fu li
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
charles vassallo service manager
Apr 26, 2022 -

Westbury Toyota responded

I am sorry to hear that you did not have a more successful time working with us. We strive to deliver professional and knowledgeable service, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Charles Vassallo - Service Manager - 516-333-9748

April 06, 2022

We had a little mix up with phone messages. But, when I brought car in, service was very quick. More

by SULLYSEBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Guzman, Jay Gonzalez
Apr 07, 2022 -

Westbury Toyota responded

We appreciate your patience here and are glad to hear that your visit went smoothly. Thank you for choosing Westbury Toyota for your auto service needs! We hope for the chance to assist you in the future.

April 05, 2022

Excellent. Patient. Intelligent. Capable Consistent. Knowledgeable. Competent. Excellent communication. Excellent expectations. Timely. Helpful. Pati More

by MZXYLO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al
Apr 05, 2022 -

Westbury Toyota responded

Thanks for the many words of kindness for Westbury Toyota! We are glad to see our team left you with a five-star impression. Have a great day!

Apr 05, 2022 -

MZXYLO responded

Swell

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