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320 Reviews of Westbury Toyota - Service Center
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March 23, 2023
After many unresolved service issue after a recall I had contacted the Toyota engagement center which was working for months to resolve the issue that the service department did fix a one point but the fix contacted the Toyota engagement center which was working for months to resolve the issue that the service department did fix a one point but the fix was very short lived. I went to see the general manager Randy who was truly concerned about the issue with his service department. My issue was with the mechanics by adviser Al tried his very best to get to the bottom of the issue but to no avail and he was very pleasant and helpful but once past him all went downhill. So after I left service I went to see the dealership General manager Randy who set me up with Carlos Fumana. Between the both of the they went above expectations to resolve my issue by putting me in a newer 2022 from 2019 rav4. I would recommend working with Carlos from sales and Al as a service advisor. More
by RP
March 21, 2023
Took about 75 minutes to get oil changed on my Camry. Waiting is clean and offered bagels, coffee, tea. Been going there for close to 7 tears and they seem to do a good job. However, I have noticed that Waiting is clean and offered bagels, coffee, tea. Been going there for close to 7 tears and they seem to do a good job. However, I have noticed that after checking the engine dipstick several times the level appeared low. Usually maybe a quarter of a quart. This time the level is about 3/4 to 1 inch below the top dimple on the dipstick. I’m guessing it’s close to a half of a quart low. Not really a big deal - I add my own but still. More
by Bill11566
Employees Worked With
Ms. Peralta
February 16, 2023
Great service, very timely completion of maintenance and complimentary NYS inspection. Ready before I expected. Thanks, also, for free coffee and bagel. complimentary NYS inspection. Ready before I expected. Thanks, also, for free coffee and bagel. More
by JAYAR5
Employees Worked With
Service consultant yamilet Peralta
January 22, 2023
Pleasant people to deal with. The service I received was fast and very well done.Will always be back for service when needed. The service I received was fast and very well done.Will always be back for service when needed. More
by jbrokos3
Employees Worked With
January 20, 2023
He is very pleasant knows well about car problem as he explained it to me excellent in speaking clear and well verse explained it to me excellent in speaking clear and well verse More
by Opheliagp57
January 16, 2023
My 2017 Corolla had check engine light on and I brought in to be diagnosed. My service adviser was Chris Walls. Chris called and said the repair would cost 545.00 plus parts. I was then e-mailed a bill for in to be diagnosed. My service adviser was Chris Walls. Chris called and said the repair would cost 545.00 plus parts. I was then e-mailed a bill for 2513.26 to repair. I told Chris i couldn't meet that price and I was e-mailed and texted bill of 179.23 for diagnosis of the problem. When i picked up car the cost had changed to 434.49 I wanted an explanation of this change so I waited for an hour to speak to Chris who was nowhere to be found and no manager was present. Then I was told I can't have the keys or car until I pay the bill in full. Looking to resolve the issue I I spoke to service manager, Rich Heins the next morning. He stated that time to dispute bill was when you pick up car. But he said that bill need not seem right. He promised to call me tomorrow after he talked to Chris. After 9 days still no return call. I called corporation. Rich Heins finally called and stated that the bill for 179.23 was a prebill. The bill for 434.49 was right- case closed. I PAID 434.49 WITH ABSOLUTELY NO REPAIRS DONE ON THE CAR.Please don't ask me to call to speak about matter .Unable to be put through to you.Contact me if you would like to speak about this matter More
by tbone13176
Employees Worked With
Chris Walls.Rich Heins
October 18, 2022
Oct 17, 2022 - Brought in my Corolla today for warranty scheduled maintenance and I must give a wonderful shout-out "kudos" and thanks to both Michael (Service Dept Westbury) and Kevin (a Toyota veteran bu scheduled maintenance and I must give a wonderful shout-out "kudos" and thanks to both Michael (Service Dept Westbury) and Kevin (a Toyota veteran but first day at Westbury Toyota) -- both were extremely on top of things there and so organized regarding my vehicle. The visit went so smooth. Grateful thanks ! More
by Rosie
Employees Worked With
MICHAEL AND KEVIN - The best - at Westbury Toyota
