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Westbury Toyota - Service Center

Westbury, NY

4.3
315 Reviews

315 Reviews of Westbury Toyota - Service Center

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January 20, 2023

He is very pleasant knows well about car problem as he explained it to me excellent in speaking clear and well verse More

by Opheliagp57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Abreu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Westbury Toyota responded

Thank you for leaving the Westbury Toyota team a five-star review! We look forward to assisting you again next time.

January 16, 2023

My 2017 Corolla had check engine light on and I brought in to be diagnosed. My service adviser was Chris Walls. Chris called and said the repair would cost 545.00 plus parts. I was then e-mailed a bill for More

by tbone13176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Walls.Rich Heins
Jan 17, 2023 -

Westbury Toyota responded

I am very sorry to read about your experience. We strive to communicate every cost clearly throughout the service process and it is disappointing that we missed the mark. I will speak with my team about this so we can avoid crossed wires like this in the future. Thank you, Charles Vassallo - Service Manager - 516-333-9748

Jan 17, 2023 -

tbone13176 responded

There was no miscommunication. I was sent a bill for 179.23.I declined to have work done. When i picked up car was given bill of 434.49 with no explanation.

January 07, 2023

Excellent service. Clear and simple. Quick and friendly service and did all I asked to be done More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto
Jan 09, 2023 -

Westbury Toyota responded

We are delighted to receive this review of Westbury Toyota! Thanks for working with the team.

December 13, 2022

Kevin was on point with my car and the dealer is a very good place for me very professional and good service. More

by Rajer2141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 14, 2022 -

Westbury Toyota responded

Thanks for the great review! We're glad that you loved working with Kevin here at Westbury Toyota!

October 18, 2022

Oct 17, 2022 - Brought in my Corolla today for warranty scheduled maintenance and I must give a wonderful shout-out "kudos" and thanks to both Michael (Service Dept Westbury) and Kevin (a Toyota veteran bu More

by Rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MICHAEL AND KEVIN - The best - at Westbury Toyota
Oct 18, 2022 -

Westbury Toyota responded

Rosie–Thank you so much for stopping by to support Westbury Toyota with your 5-star review! We will be sure to tell Michael, Kevin, and the team just how much you appreciated their help. Until next time, safe driving!

October 06, 2022

Brought my SUV in for maintenance. Am very pleased with the quality of service and the manner in which I was treated. More

by Spider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, Valentina Cortes
Oct 07, 2022 -

Westbury Toyota responded

This is the kind of feedback we strive for at Westbury Toyota. Thank you so much!

September 30, 2022

About 3 months ago I purchased a new battery from autozone for my 2017 Highlander. About a week ago my car shut off on me. I was advised my my mechanic to take the car into Toyota because the auto s More

by Ethomassmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastin
Sep 30, 2022 -

Westbury Toyota responded

It's concerning to receive this feedback, and I apologize if our team made any incorrect diagnosis on your vehicle. This is certainly not the seamless service we strive to deliver, and it's disappointing to hear you are upset. I am also very sorry for the interaction you had with our team, and will address this matter internally. In the meantime, I would like to speak with you directly as there seem to have been some miscommunications. Please give me a call when you can. Thank you, Charles Vassallo - Service Manager - 516-333-9748

September 27, 2022

Service is reasonable in terms of waiting time. 15K check up took one hour and 10 minutes. More

by Cricket’s car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina
Sep 27, 2022 -

Westbury Toyota responded

Thank you for the positive review of Westbury Toyota! We appreciate your business!

September 22, 2022

Excellent service from beginning to end! My service advisor, Janine, was superior. She made my entire experience at Westbury Toyota a very pleasant one. More

by 12davinci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine L. - Service Dept.
Sep 22, 2022 -

Westbury Toyota responded

Woohoo! We can't wait to share your great feedback with Janine. Thank you for your business, and come by Westbury Toyota anytime!

August 31, 2022

Dealer is average ok, customer service depends on how do you look or what money they’re going to get. In the other hand service is great and pay attention to all details and and customer needs More

by Luilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina Cortez
Sep 02, 2022 -

Westbury Toyota responded

While I'm glad you have confidence in our work, your other claims are worrying to hear. We pride ourselves on the warm and equitable treatment of every guest, and I want to better understand how we've fallen short. If you have any information to share, please be in touch - I'd be glad to connect at 516-333-3100 ext. 4827. All the best, Randy Abreu - General Manager

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