Westbury Toyota - Service Center

Great service and professionalism. I was greeted promptly and the service was done right away. The dealership is clean as well as the restrooms. My car was even washed for free. I will recommend this dealers and the service was done right away. The dealership is clean as well as the restrooms. My car was even washed for free. I will recommend this dealership. More

Very clean and professional service department! I felt like I was in a OR! Car was ready when promised and went over everything with us. like I was in a OR! Car was ready when promised and went over everything with us. More

very good, thorough and punctual service. everyone was polite. my vehicle had all recommended service. no one tried to sell unnessasary items. service was quick. polite. my vehicle had all recommended service. no one tried to sell unnessasary items. service was quick. More

Doreen was incredible to deal with. I was very happy with my service. I would have to say that I will definitely come back next time. my service. I would have to say that I will definitely come back next time. More

Doreen was fabulous to deal with. I look foward to returning for service. Westbury Toyota is a Great play to service, they understand your needs. :-) returning for service. Westbury Toyota is a Great play to service, they understand your needs. :-) More

Service Dept Horrible. Have been going to this dealership for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. T for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. They called us back and recommended over $800 of unneeded repairs and advised our AC hose was clogged. I asked why they were even touching the AC hose and they said they check everything. We declined the AC repair because there was nothing wrong with the hose. A week later our carpet was drenched and had to go back to Toyota to repair. They charged us $140 to fix it. Awful coincidence it never had a problem until they messed with it. This past month we brought our van for an oil change. They recommended we replace all 4 tires. 2 of them were ok so we replaced the two front. Shortly after leaving the service dept our tire inflation warning light came on. Brought the van back a week later and Westbury Toyota made us wait 2 hours to tell us our sensor was now bad and $350 to repair. I asked them if it was in the two front tires they just replaced and their service manager Doreen told us she did not know. I explained that if it was in the 2 new tires, they should take responsibility and repair it. She refused to check the two front tires and let us leave with a piece of paper stating "Customer declined Repair" I reported this to Toyota corporate and they opened a case for me. No one from Westbury Toyota responded. I called Toyota headquarters again and they gave me 2 contacts of customer service reps to speak with at Westbury. I called Westbury Toyota and asked for the two contacts and was advised 1 was no longer there and the other moved to accounting. Finally after about 6 phone calls found someone to assist (Dana) and I'm bringing my vehicle there today to hopefully resolve the tire issue. In any event, my opinion is the serrvice dept has gone way downhill over the past year. You can't even find their General Manager Mark F. He does not answer e-mails and no one seems to know where he is. When I wait in the waiting room I always hear the service managers recommending many repairs that probably are unnecessary. I'm lucky to have some knowledge of auto repairs otherwise I'd be taken advantage of. Beware of things that break shortly afterwards when having your vehicle serviced at Westbury Toyota. I have lost my trust on their service dept. They need new management as the current service managers do not know how to deal with customer complaints. UPDATE: They corrected the problem within 15 minutes of bringing the vehocle back after complaining. Shows you I would have shelled out $350 had I not complained to fix something they were resp for. More

This is my second Highlander and I can't say enough about the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER when our cars go in for service! She see's to it that the Job is Done Right the First Time! More

I brought my can in for brakes, oil change, and a water leak into the car. They did the brakes and oil change and said a drain was clogged. The cost to clean the drain was for labor only and would be $499. leak into the car. They did the brakes and oil change and said a drain was clogged. The cost to clean the drain was for labor only and would be $499. The back floor behind the front passenger seat was getting wet. I agreed to fixing this. After lengthy discussion, they agreed to keep the car overnight so the carpet would have a chance to dry. Believing the problem was taken care of, I took the car home the next day. My mistake was believing all was well. A week later it rained. A day or two later, the car began to have a mildew odor. I picked up the floor mats. Now both sides of the carpet in the back seat were wet and mildew was growing. I brought the car back. While Liz, the customer service person, was agreeable, she was not there the day the car went in. I had to deal with Roberto, the service manager, who is rude and unresponsive. While I pointed out that the sun roof was not sitting flush on the car and seemed to be dropped below where it should be, the service advisor Andrew, said he was not sure if it should be that way but would be checked. They told me that this leak was a completely different problem. That "debris' was in the roof channel and caused it to leak. Isn't it a coincidence that the sunroof was not set in the roof the correct way and loh and behold, when I got the car back it had been "readjusted". I was told when the car was first brought in, the service person NEVER opened the sun roof and that all work was done from inside. If this is the case, there is something very wrong with the construction of this car that the roof would just drop . I have NEVER opened the roof. Andrew told me that I could take the car home, although still wet and moldy. After numerous calls, Roberto finally came to the phone and said the carpet would be cleaned and I could pick up the car the next day. I spoke to Liz the next day. She was once again pleasant. She said to keep the car there all day so the carpet would be dry when I took it home. Needless to say, took the car home. Looked inside. Seemed all right. Mats were on the carpet with the Penske paper mats on top. The next night it rained. Checked the carpet. Carpet was wet. Not from the rain but because they had put the rubber backed mats on a damp carpet. Carpet smells. Have contacted corporate customer service. Have contacted Westbury and still waiting for a response. More

Westbury Toyota Service is a great place to take your vehicle for repair and general maintenance. The staff is friendly and knowledgeable. They get you in and out quickly. vehicle for repair and general maintenance. The staff is friendly and knowledgeable. They get you in and out quickly. More