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Westbury Toyota - Service Center

Westbury, NY

4.3
315 Reviews

315 Reviews of Westbury Toyota - Service Center

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November 07, 2023

Extremely helpful an quite fair. .Michael was great helping to obtain warranty coverage. Highly recommend More

by stuartbirns1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
Nov 07, 2023 -

Westbury Toyota responded

We're glad to know Michael hit the mark with accommodating assistance! We appreciate your recommendation of Westbury Toyota. Safe travels, and we'll see you next time!

November 07, 2023

Amanda is the very best. Very knowable and professional. I like dealing with her because she always has a smile on her face and makes me feel that I am in good hands. More

by Bigteacup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ananda
Nov 08, 2023 -

Westbury Toyota responded

We're delighted to know that Amanda's knowledge and professionalism made your experience at Westbury Toyota a positive one. We always strive to make our customers feel well taken care of. Thanks for the great review!

October 19, 2023

I am a Westbury Toyota Family for way over a decade . All my Suv’s and family members bought from Westbury Toyota .Just want to say Amanda D from service is a great asset to Westbury Toyota.She is very kn More

by Bugatti Noire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda D from Service Department.
Oct 20, 2023 -

Westbury Toyota responded

We're so glad to have you as part of our Westbury Toyota family for over a decade! It's wonderful to know that Amanda has consistently provided top-notch service. We'll pass along your kudos and appreciation to our team, thank you for the review!

Oct 20, 2023 -

Bugatti Noire responded

Okay thank you Westbury Toyota Family .

October 13, 2023

Waiting here for 25 minutes after 10k service work on my car is done. (It's parked out front) Kejdi Baco not helpful. 35 minutes now. Their sign says "Customer First" Not true! More

by lb244
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kejdi Baco
Oct 14, 2023 -

Westbury Toyota responded

I'm sorry to read about your wait time after service, this is not the level of efficiency we aim for. We take our "Customer First" motto seriously and it seems like we've fallen short in demonstrating that during your visit. I'd appreciate a chance to discuss this further with you if you're willing, please reach out at your earliest convenience. Thank you, Randy Abreu - General Manager - 516-333-3100 ext. 4827

October 11, 2023

Micheal is one of the best advisor. . I meat him first time . He is excellent. More

by Arvindtpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 11, 2023 -

Westbury Toyota responded

We are thrilled to read your positive feedback about Michael! Thank you for choosing Westbury Toyota and for sharing your experience. Drive safely!

October 06, 2023

Please be aware they are negligent with regards to the air pressure limit in your tires. I had a flat tire, and they fixed it, after I left, I noticed the pressure was 66 PSI in one side and 33 on other s More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 06, 2023 -

Westbury Toyota responded

Dave, I'm really sorry to read about your experience with the tire pressure. Safety is our top priority and it's clear we've fallen short in this instance. We appreciate you bringing this issue to our attention and would like an opportunity to make things right for you. Please reach out so that we can discuss further steps towards resolution. Thank you. Contact: Randy Abreu - General Manager - 516-333-3100 ext. 4827

October 02, 2023

Good job done it was on time and I did not have to wait too much More

by Valerie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ansman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Abreu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Westbury Toyota responded

Valerie, thank you for stopping in for service! We are glad the Westbury Toyota team delivered a five-star experience. Safe travels!

September 23, 2023

We are very happy for your treatment with customer We are very appropriate for your quick job More

by Bmkhera1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Westbury Toyota responded

Thanks for the kind words and support! We hope to see you down the road at Westbury Toyota!

September 12, 2023

Liam and Edwin from the service department were very professional, and thoroughly helpful dealing with my car issue. They both went far and beyond displaying customer service, pin pointing my car proble More

by RASHAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam and Edwin
Sep 12, 2023 -

Westbury Toyota responded

Rashad, it's great to know that Liam and Edwin from our service department at Westbury Toyota were able to help with your car. We're always here for you! Thanks for the review!

September 10, 2023

Timely and courteous service. Liam was precisely excellent advisor and wonderful to understand what was needed More

by Vgirdhar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Umana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Eitan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Vgirdhar1 responded

Liam is exceptionally valuable asset to the Westbury Toyota Service Department, for his excellent customer service skills and he is motivated and tireless to extend help to his clients.

Sep 11, 2023 -

Westbury Toyota responded

Thanks for choosing Westbury Toyota! We agree that Liam is an asset to our team and he will be delighted to know that his service made such a positive impact. See you next time!