Westbury Toyota - Service Center

Unbelievably careless RAV4 went on fire due to never recieved recalls. the loaner truck they gave me had an empty box of .223 bullets in it!!!!!! Unreal!!! Took a month to RAV4 went on fire due to never recieved recalls. the loaner truck they gave me had an empty box of .223 bullets in it!!!!!! Unreal!!! Took a month to get truck back. The CARFAX was wrong because the truck WAS in an accident when I noticed less than 3 weeks later, they said " how do we know you didn't do it ? Lousy sales staff, service is ok. Sometimes don't answer messages and do not call back on time. Worst dealership I ever dealt with. Go to another Toyota dealer you'll get a better price too. Sleazy salesmen. More

NEVER GOING BACK I took my 2008 Highlander for an oil change July 6. I was thinking about a new car but kept my car. On July 17 my engine died. I don't trust the servi I took my 2008 Highlander for an oil change July 6. I was thinking about a new car but kept my car. On July 17 my engine died. I don't trust the service department. I was thinking about a newer car but I won't support crooks. I will shop at a more honest and reliable dealership. STAY AWAY from Westbury Toyota!!!!! I spoke with the service manager Sunjit Joshi today and he was no help. More

Bad experience followed by corrective action I'm a returning customer and this is my 5th time servicing the car here. Though I have had pleasant experiences in the past, this time one of the Asst I'm a returning customer and this is my 5th time servicing the car here. Though I have had pleasant experiences in the past, this time one of the Asst Service Manager quoted a grossly inflated labor cost for a service he recommended. With minimal transparency and a bias to put me on the spot to make a decision, he exploited my lack of auto knowledge. I was extremely upset and angry for trusting the people here. The higher-up manager promptly reached out to me upon learning about my experience and offered to refund the excess charged for labor. He also shared an apology for the turn of events and reiterated his commitment to quality customer service. I will be wary of this dealership in the future but given the corrective action taken by higher management, I will come back to this place in the future and give it another try. More

Made it right I love my Toyota Prius, it is a 2008 so I really want to keep it maintained so that it will last me many more years. I had an issue with the Westbury I love my Toyota Prius, it is a 2008 so I really want to keep it maintained so that it will last me many more years. I had an issue with the Westbury Toyota service area that was resolved quickly and fairly. I do plan to continue maintaining my vehicle at this location. More

car recall 5 times in 6 years was called at home and told that water pump was leaking which was only 21 miles after after it inspected a few days before. told it was 545 dollars p was called at home and told that water pump was leaking which was only 21 miles after after it inspected a few days before. told it was 545 dollars plus tax told them to let it leak took to my service station and they found nothing went on trip next day and stopped at service station i used in area also found nothing car had 31000 miles on it what kind of car would have a leak in the water pump at 31k , oops it didn't will never use them had 4 toyotas had 4 mitsubishi, and if i thought they would survive in the united states market would buy another one but dont think so had 5 nissans will buy another vehicle on september 4th of this year more likely a nissan rogue/juke or murano, have not yet decided customer service department was no help even though they contacted me recently and asked what they can do to earn my trust again after telling them they did nothing. you asked for it you got it toyota has a whole new meaning. More

bad workmanship i went into service dept told them i heard a noise in the front right engine/wheel minutes later diagnostic was the noise was due to idler's at back o i went into service dept told them i heard a noise in the front right engine/wheel minutes later diagnostic was the noise was due to idler's at back of timing belt ,ok how much it cost$ 1700 did you check everything ,yes we do a mutiple point check including tire pressure belts etc .is the car ok to drive ? because i dont have the money to do this right now ,yes says the service rep, but not sure for how long .any way there is a recall on gear solenoid we will change that and then you will be on your way .when all was done my wife pick up the car (toyota sienna 2004) and drove off ,14 miles down the road the car broke down,two studs broke off from front right wheel i immidiately call service dept they said bring it back i call a tow truck got back to toyota now they are telling me they did not have to take the wheel off forgetting the fact that they did a diagnostic and charge$ 130 and that the car was ok to drive putting my wife's life at risk she could have died because of their poor negligience or incompitence making the wrong diagnostic and not checking the wheel or not putting the wheel back on correctly. More