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319 Reviews of Westbury Toyota - Service Center
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August 22, 2024
Excellent service. Provided a loaner because parts needed to be shipped in overnight. My vehical is an older model and the technician assigned to the job had the exact Provided a loaner because parts needed to be shipped in overnight. My vehical is an older model and the technician assigned to the job had the exact experience to resolve the issue. The service advisor, Valentina, was very accommodating and kept me informed of the repair status. The service department is open Monday through Saturday which is a convenience for customers More
by sailormanpaul
Employees Worked With
service advisor Valentina
August 02, 2024
Kit was my service advisor it was a great visit,very friendly and knowledgeable..he explained my recall and maintaince in full details. Truck was ready when promised.he is a asset to your company friendly and knowledgeable..he explained my recall and maintaince in full details. Truck was ready when promised.he is a asset to your company More
by Donald
Employees Worked With
July 24, 2024
My experience with Westbury Toyota started when I bought a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota fo a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota for 12 years and I’ve never had a bad experience with their vehicles nor the people who service them until now. My service was appalling, when I dropped my car off for service the technician wasn’t clear on what was to happen, I told them I had an issue with the battery or the alternator and not to change any parts that weren’t covered under warranty. The following day they told me the battery was dead and it would be almost $400 to replace it, I said I would pick up the car and when I arrived was told to pay over $200 for them to jumpstart my car twice when I told them the battery was stone cold dead at intake. What does my warranty pay for if not to have the car jumped at the service shop when it won’t start? When I called to talk to the service manager Tony Vicente they jumped me around between the service department the front desk and the parts department before I was able to get his voicemail at 4pm and let him know in advance that I would be leaving this review so they’d have an opportunity to rectify my dissatisfaction with the quality of service I received, I’ve been a customer with Toyota since 2012 and never had an experience this bad. When I went to pick the car up and got to actually talk to the service manager he had told me he’d only been in his position for about 2 months and seem to be confused about how I arrived to pick up my vehicle plus they needed 3 people just to try and figure out what was wrong as well as trying to blame the “new computer system” that Toyota implemented. Nick garguilo, manager of the automotive shop tried to help and said he’d handle it but I’m still waiting for it to be handled, at the end of this whole process Toyota corporate put me in touch with Chris the customer relations manager of Westbury Toyota who assured me the refund was in my mailbox waiting for me to cash it and to call when I receive it, after 6 weeks of chasing people for an answer no such payment was received therefore I was forced to leave this review, why they couldn’t refund my card is beyond me. Don’t buy your new Toyota from westbury Toyota or at least save yourself the headache and bring it somewhere else for service. Koji Sato and Tetsuo Ogawa should feel dishonor for what the company does to its customers More
by derekv762
Employees Worked With
Chris, Tony vincente, Nick garguilo, Valentina
March 27, 2024
John is someone I will definitely be referring many people I know too. He was such a joy to work with and knows his information really well! I will be back people I know too. He was such a joy to work with and knows his information really well! I will be back More
by allenc
Employees Worked With
John
January 26, 2024
well back in November, I went in for an oil change and a tire rotation service was not what’s that done call dealership several times no response. Next day manager called me back. Gave me a free oil change tire rotation service was not what’s that done call dealership several times no response. Next day manager called me back. Gave me a free oil change and tire rotation wasn’t free cause I paid for service that was not done, when I went back last week, I was there for 2 1/2 hours for an oil change. Unacceptable. More
by donlonj11
Employees Worked With
Servive
