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320 Reviews of Westbury Toyota - Service Center
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April 20, 2018
Thoughtful I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I noticed that he was equally pleasant to his other customers as well.He kept me informed of my car"s progress and always smiled. More
by marsha chin
Employees Worked With
Bruce Frazier
April 17, 2018
Excellent customer service Great customer service. Very friendly and helpful staff. And you’re in and out. Highly recommend Westbury Toyota for your service needs. They provide Great customer service. Very friendly and helpful staff. And you’re in and out. Highly recommend Westbury Toyota for your service needs. They provide quality services More
by NL
Employees Worked With
Andrew Panton
April 13, 2018
Beware of Service Department Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take adva Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take advantage of customers who don't know better. My wife brought the vehicle to Westbury Toyota Service Department 2/13/18 for a oil change. Her service advisor was Whitney Mangano .She left with an $800 bill. They sold her two tires which may have been needed however I'm not sure since I did not see the tires. The tires were $212 per tire which I'm ok with. They then charged her $60 for balancing, $99.95 for a wheel alignment which they try to sell to everyone , $50 for a Cabin Filter and $50 for an air filter. Also had the gall to charge $34.95 for a tire rotation after purchasing two tires. Unfortunately they took advantage of a woman bringing a vehicle to a dealer who didnt have knowledge of the repairs needed. I spoke with Rich in service and he only agreed the $34.95 was excessive and can credit it if I want. If I want? Why was it charged in the first place? The service person I spoke with the day before agreed the $60 installation and balancing was also excessive and should not have been charged at $212 per tire . We are also loyal customers. I asked for $194.95 credit for the unnecessary wheel alignment, tire rotation and balancing which is excessive and he refused. This is about the third time I've had issues with this dealership both in service and salesfloor. When vehicle was purchased in 2015 the salesman installed a roof rack on the van without our permission and then extorted us out of $100 cash which insisted we had to take him the the bank across the street to get him the cash. He was later fired when the general manager Mark F heard of it from us and reviewed the cameras at the site. Once before on our older vehicle I also had an issue with Westbury Toyota installing new tires and breaking the sensor in the valve and tried to charge me $325 for a new one.See review dated 3/5/12. Beware of both service and Sales depts. Unethical practices I have encountered. Feel free to look me up and contact me at my cell phone Westbury Toyota if interested in resolving. Invoice number is 257401. More
by jasonsfolks
Employees Worked With
Whitney Mangano, Rich
April 02, 2018
Toyota Service Great job. Service Department is awesome. Andrew was excellent. 10 stars to the Toyota service department. John Mcgovern Always good experie Great job. Service Department is awesome. Andrew was excellent. 10 stars to the Toyota service department. John Mcgovern Always good experience since I started buying Toyota products a few years ago. More
by Ltjpm64
Employees Worked With
Andrew service department
March 28, 2018
Excellent service My service visit was assisted by Andrew Panton who was knowledgeable and courteous. He answered all my questions and gave me accurate information. The My service visit was assisted by Andrew Panton who was knowledgeable and courteous. He answered all my questions and gave me accurate information. The service department here is excellent! More
by Mb
Employees Worked With
Andrew Panton
March 27, 2018
Good service I brought my Rav 4 in for service Whitney Mangano my service advisor was very helpful she kept me informed about the service and texted me also it was I brought my Rav 4 in for service Whitney Mangano my service advisor was very helpful she kept me informed about the service and texted me also it was a excellent experience and the service was great More
by Surfer 13
Employees Worked With
Whitney Mangano
March 20, 2018
Maintanence/Service of my Prius Service Rep Amanda Dilauro is friendly, knowledgeable, dependable and caring. I've been very fortunate to have her as my service rep for a few service Service Rep Amanda Dilauro is friendly, knowledgeable, dependable and caring. I've been very fortunate to have her as my service rep for a few services and hope it will continue. She is a great asset to Toyota. Tim S. More
by Tim63
Employees Worked With
Luis Lall
March 06, 2018
They do their best to accommodate you Jamie Nussbaum is a really nice guy, very patient and considerate. The day I went was busy, but he and Gilbert were really great! I really appreciate Jamie Nussbaum is a really nice guy, very patient and considerate. The day I went was busy, but he and Gilbert were really great! I really appreciate their hard work and effort. Both my husband and I go there, and we plan to continue to do so. More
by Salma
Employees Worked With
Jaime Nussbaum
March 04, 2018
Amanda Dilauro - excellent service provider Amanda Dilauro was the service provider for my last few visits to Toyota Service. She is thorough and responds promptly. Recently I had trouble with m Amanda Dilauro was the service provider for my last few visits to Toyota Service. She is thorough and responds promptly. Recently I had trouble with my Sienna minivan and brought it in to check. They found that squirrels had built a nest in my engine and had eaten away some of the wires, the intake hose and the engine insulation layer. I couldn’t believe it! And she took pictures to show me. The techinicians repaired it and I brought the car home. The next day the same warning lights appears on the dashboard. I spoke with Amanda and she said it would be unsafe for me to drive the car with the engine check light on and told me to bring the car in as soon as possible. She even provided a rental car for me. the technicians found the same problem! She went above and beyond and sent me pictures and a video clipping of the new damage. She provided a reasonable repair quote and estimate of when the work would be completed. Amanda Dilauro provided excellent service. She was responsive, took care of my concern and provided valuable information. More importantly she showed concern for her client. More
by Satisfied customer
Employees Worked With
Amanda Dilauro
March 01, 2018
My experience was excellent. I have given Jamie Nessbaum an excellent review because he was courteous. He was ready, willing and able to answer any questions I had. He is definite I have given Jamie Nessbaum an excellent review because he was courteous. He was ready, willing and able to answer any questions I had. He is definitely an asset to Toyota! Respectfully, Helen McNamee More
by Helen McNamee
Employees Worked With
Jamie Nessbaum
