Westbury Toyota - Service Center

Not pleased with the service and social distancing They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside. My service advisor was overwhelmed and when I asked for the status, had to wait another 1/2 hr inside (people not observing social distancing and allowed to do so) while the car was actually ready. Time recorded when ticket was opened was incorrect by 26 minutes. Before leaving, turned on my car's air conditioner and there was a loud knock - quickly turned the air off and turned it back on after a couple of minutes. Don't know what that was but doesn't give me a confident feeling. More

I am so pleased with the service I received at Toyota.Andrew Panton was the person who took care of me while I was waiting for my car.He was very knowledgeable, very professional and the most impo Toyota.Andrew Panton was the person who took care of me while I was waiting for my car.He was very knowledgeable, very professional and the most important great manners! More

Excellent Service I was very pleased with the care that was taken of my car at Westbury Toyota, in particular with the professional service of adviser Jorge Guzman. H I was very pleased with the care that was taken of my car at Westbury Toyota, in particular with the professional service of adviser Jorge Guzman. He really cares about the customer and was very pleasant and courteous while my car was in his care. THANK YOU VERY MUCH A+++++++++ More

Andrew Panton was such a great help while my car was being serviced. He kept me informed every step of the way and was very patient. Would highly recommend. being serviced. He kept me informed every step of the way and was very patient. Would highly recommend. More

Toyota request The service was fine but one item was not repaired. (the phone charger ) Also my wife's eye glasses disappeared from the arm rest and could not be lo The service was fine but one item was not repaired. (the phone charger ) Also my wife's eye glasses disappeared from the arm rest and could not be located. Not a very big effort was made to locate them. More

I’m on my 3rd Rav 4 through westbury toyota and the service department is always great. In particular I always ask for service rep Andrew Panton. Andrew Is great... keeps me informed and on top of th service department is always great. In particular I always ask for service rep Andrew Panton. Andrew Is great... keeps me informed and on top of things. Most recently I went in because my battery died on my car and needed a service. It was the first time I waited so long and it turned out the mechanics had put my car to the side and Seemed like they forgot about it. Once Andrew realiZed it he was just as frustrated as I was but promised me it would get done Within half hour and he kept his promise. He’s great and so is the entire service team and mechanics. I’ve never had any problems or waited too long: this was the first time and I was completely understanding knowing the current pandemic and things were still done great. Thanks Andrew Panton and team. More

I won't go to any other dealers because Amanda dilauro is always so helpful and makes any visit to West bury Toyota such a pleasure. She is patient, friendly, so knowledgeable. She is the best, and I can alw always so helpful and makes any visit to West bury Toyota such a pleasure. She is patient, friendly, so knowledgeable. She is the best, and I can always count on her to care for me and my Toyota. More

The best.Jorge Guzman the best service advisor I've ever had and I've owned many new cars. Jorge Guzman is the best for Westbury toyota. had and I've owned many new cars. Jorge Guzman is the best for Westbury toyota. More

Amanda Dilauro Has helped me with my recent service. She is courteous, thorough and very helpful. Keep up with the good work! The waiting room was pleasant. Thanks! is courteous, thorough and very helpful. Keep up with the good work! The waiting room was pleasant. Thanks! More

Well I don’t know where to begin.. I took my 2015 Toyota Tundra to Westbury toyota service center; I explain to George(I believe his name is) the service advisor that my brakes weren’t workin properl Toyota Tundra to Westbury toyota service center; I explain to George(I believe his name is) the service advisor that my brakes weren’t workin properly. When you stop at a traffic light or stop for any reason the brake pedal looses pressure and it starts rolling forward. I if you have the air conditioner on is even worse now. My foot hurts from pressing on the pedal so hard at the end of the day. He called me back the same day saying that they couldn’t duplicate the concern and he sold me a brakes and rotors job that I obviously didn’t need. My truck is much worse now after the brake job.. not only I want my money back but for Westbury Toyota to address the issue and fix it properly. I bought the truck from Westbury Toyota and also a warranty to cover all these problems More