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Westbury Toyota - Service Center

Westbury, NY

4.3
327 Reviews

327 Reviews of Westbury Toyota - Service Center

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July 03, 2025

Outstanding! Professional, knowledgeable and courteous! I would definitely recommend Westbury Toyota! Hands down, the best dealership around! More

by ejz3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yamilet
Jul 05, 2025 -

Westbury Toyota responded

Thank you for sharing your outstanding feedback! We appreciate your business, and we hope to see you again at Westbury Toyota!

July 01, 2025

Recall to tighten rear axle. terrible communication . 2 days off from work and full day for a job that lists as 3.0 hrs. . service advisor could care less. More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
samantha Estevez , teddy
Jul 05, 2025 -

Westbury Toyota responded

I'm sorry to hear about your experience with the recall service. We strive for efficient communication and timely service, so it's disappointing to learn we fell short here. Please reach out if you'd like us to address this further or assist in any way. Thank you, Criss Pineda - CSC Manager - 516-333-9748 ext. 4842

July 01, 2025

Recall on tundra had to wait for appoinment so parts could be ordered. week later make appointment car in shop all day oh we ordered parts after they drained my fuel tank. maybe a manager would say we k More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
samantha Estevez
Jul 05, 2025 -

Westbury Toyota responded

It's disappointing to hear about your experience with the recall service. We strive for efficient and timely communication, so it's concerning that this wasn't reflected during your visit. Please reach out at your convenience; we'd like to address this issue directly and make things right for you. Thank you, Criss Pineda - CSC Manager - 516-333-9748 ext. 4842

June 29, 2025

First service was fast and efficient. Done in a half hour. More words more words. More

by Ellar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Kitt
Jul 02, 2025 -

Westbury Toyota responded

We're grateful to have you as a Westbury Toyota customer, Ellar. Thanks for the review!

June 28, 2025

My 2024 Rav 4 Hybrid with less than 4500 miles lost its radio screen and Phone charger, also door check for driver side door is not working. I am shocked that this could happen on a Toyota Vehicle. I hav More

by luv2cycle59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Reveres of Service Dept
Jun 30, 2025 -

Westbury Toyota responded

As discussed earlier today over the phone, I know it can be frustrating waiting for the radio parts and the inconvenience that it has caused. We are still waiting for the manufacturer to release your radio. Once it does arrive, we promise to reach out and potentially reschedule for a maybe sooner appointment than what you currently have scheduled for the door check parts that are available for your vehicle. Please give me a call if you have any additional questions at 516-368-8742. Thank you for taking my call earlier! - Criss Pineda - CSC Manager

Jun 30, 2025 -

luv2cycle59 responded

Thank you for your follow up. I am awaiting a contact regarding the repair.

May 19, 2025

Waited exactly the amount of time that I was told it would take. Comfortable waiting area and friendly staff. More

by geneandconstanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westbury Toyota responded

We're glad to hear that your visit was timely and comfortable at Westbury Toyota! Our team is always here to provide a friendly experience. Thanks for sharing your feedback!

May 16, 2025

Thank you Katiosca Reyes in the service department she was very friendly, patient and answered all my questions. She gets a 10. Everyone was very nice. The best part was everything was very organized and More

by JSHEPPARD73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Westbury Toyota responded

We're delighted to hear that Katiosca and the team provided such a positive experience at Westbury Toyota! It's great to know you found everything organized and clean. Enjoy your RAV4, and thank you for choosing us!

April 14, 2025

Nice place very convenient to me . people friendly excellent service And work. Nice wait area More

by Ningmein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Apr 14, 2025 -

Westbury Toyota responded

All of us at Westbury Toyota are happy to see this wonderful feedback!

March 29, 2025

Representative was very professional a demonstrated a pleasant atmosphere. She shows knowledge about her work. An excellent worker. I will recommend anyone who needs help with their vehicle to visit West More

by Jenibus17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 31, 2025 -

Westbury Toyota responded

Thank you for the wonderful feedback! We're delighted to hear that our representative provided a professional and pleasant experience at Westbury Toyota. We appreciate your recommendation and look forward to assisting more customers like you!

March 29, 2025

Good service. Service advisor was helpful. Didn’t take too long for my car service. More

by Md. Babu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Mar 31, 2025 -

Westbury Toyota responded

We are so happy that our Westbury Toyota team delivered an excellent experience. Thank you!

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