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315 Reviews of Westbury Toyota - Service Center
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December 14, 2024
This review is based upon two interactions with the Parts counter and the lack of respect at Westbury Toyota. I was going to write a negative review about my experience a couple of months but gave the benef counter and the lack of respect at Westbury Toyota. I was going to write a negative review about my experience a couple of months but gave the benefit of the doubt because everyone is entitled to a bad day. If it happened a second time then I would post a review, this is that review. I’m specifically calling out Paul Kandel, the guy that sits behind the computer at the parts counter. You were rude, obnoxious and disrespectful! Is it because I was a woman asking about a specific part that you were brushing me off? Why did you ask me my VIN # three times and be condescending about it? I gave you the OEM Toyota part number and that should have been more than enough. I can tell other customers who were waiting for service heard you and the way you spoke to me because they were shaking their heads. Unfortunately, I could not wait and order the part online and this Toyota dealership is the closest one to my house. This will be last time I go to this dealership for any Toyota part and will tell everyone who I know to spread the work about you. Maybe the upper management and the general manager need to know how you treat female customers? Paul Kandel shame on your for treating me disrespectfully. More
by johnleuong
Employees Worked With
Paul Kandel - Parts Department
November 11, 2024
Clean and organized. ..helpful advisors. Always keep in contact with the customers and updates them on the job being done at the time. ..helpful advisors. Always keep in contact with the customers and updates them on the job being done at the time. More
by Rfl
Employees Worked With
Gerson
October 29, 2024
Amanda D ( service advisor ) was great to work with as always .All my services are done over @ Westbury services.And all TOYOS i bought are from Westbury Toyota for over 17 yrs .Gareth the service tech, always .All my services are done over @ Westbury services.And all TOYOS i bought are from Westbury Toyota for over 17 yrs .Gareth the service tech, and Tony ( service manager ) was also great to work with .See you again for all my service works Westbury Toyota Service . More
by Bugatti Noire
Employees Worked With
Amanda D , Gareth ( service tech ) and Tony ( service manager) .👍🏽👍🏽
October 02, 2024
Michael Garcia the service advisor is an absolute gentleman and was extremely pleasant to deal with. This was my first visit to Westbury Toyota absolutely exceptional experience. I was greeted warmly gentleman and was extremely pleasant to deal with. This was my first visit to Westbury Toyota absolutely exceptional experience. I was greeted warmly and Michael did everything in his power to get me out within an hour with a smile. Great service advisor! Great service department everyone who passed by me smiled and asked if I needed anything while I was waiting. 55 minutes later my car was ready and expertly serviced. More
by cirami
Employees Worked With
Michael Garcia
September 18, 2024
Recent experience - almost 3 weeks ago Absolutely unprofessional. I came in for getting the car checked for the car seat motion. After the inspection, I was assured by both Valentina as well as Tony unprofessional. I came in for getting the car checked for the car seat motion. After the inspection, I was assured by both Valentina as well as Tony Vicente (manager) that will come back to me after speaking to warranty department. After almost 6 follows up, leaving numerous voice mails and numerous messages via the front desk, till date Valentina or Tony called back. The repeat set of such experiences really put a big question mark on Westbury Toyota service department, probably why there is a constant change of the service manager at the location. This time around they just blew it. It is simply embarrassing that the crew shamelessly ignore the calls. Previous experience - almost 6-7 months Absolutely a bad experience. First of all, the maintenance was done. However upon picking up the car, the maintenance sign came up. The sign was not reset. Took someone to come out to reset, and said it is so normal and technicians miss it time to time. Then reaching home, it came back on again, and I called the service again and asked to get a call back. Even asked to have supervisor call. Was told she was on a call and will call back as soon as call is over.No response at all. This is absolutely unacceptable to have no response in.a service business. More
by Salhotra
Employees Worked With
Valentina, Tony Vincente
August 22, 2024
Excellent service. Provided a loaner because parts needed to be shipped in overnight. My vehical is an older model and the technician assigned to the job had the exact Provided a loaner because parts needed to be shipped in overnight. My vehical is an older model and the technician assigned to the job had the exact experience to resolve the issue. The service advisor, Valentina, was very accommodating and kept me informed of the repair status. The service department is open Monday through Saturday which is a convenience for customers More
by sailormanpaul
Employees Worked With
service advisor Valentina
August 02, 2024
Kit was my service advisor it was a great visit,very friendly and knowledgeable..he explained my recall and maintaince in full details. Truck was ready when promised.he is a asset to your company friendly and knowledgeable..he explained my recall and maintaince in full details. Truck was ready when promised.he is a asset to your company More
by Donald
Employees Worked With
July 24, 2024
My experience with Westbury Toyota started when I bought a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota fo a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota for 12 years and I’ve never had a bad experience with their vehicles nor the people who service them until now. My service was appalling, when I dropped my car off for service the technician wasn’t clear on what was to happen, I told them I had an issue with the battery or the alternator and not to change any parts that weren’t covered under warranty. The following day they told me the battery was dead and it would be almost $400 to replace it, I said I would pick up the car and when I arrived was told to pay over $200 for them to jumpstart my car twice when I told them the battery was stone cold dead at intake. What does my warranty pay for if not to have the car jumped at the service shop when it won’t start? When I called to talk to the service manager Tony Vicente they jumped me around between the service department the front desk and the parts department before I was able to get his voicemail at 4pm and let him know in advance that I would be leaving this review so they’d have an opportunity to rectify my dissatisfaction with the quality of service I received, I’ve been a customer with Toyota since 2012 and never had an experience this bad. When I went to pick the car up and got to actually talk to the service manager he had told me he’d only been in his position for about 2 months and seem to be confused about how I arrived to pick up my vehicle plus they needed 3 people just to try and figure out what was wrong as well as trying to blame the “new computer system” that Toyota implemented. Nick garguilo, manager of the automotive shop tried to help and said he’d handle it but I’m still waiting for it to be handled, at the end of this whole process Toyota corporate put me in touch with Chris the customer relations manager of Westbury Toyota who assured me the refund was in my mailbox waiting for me to cash it and to call when I receive it, after 6 weeks of chasing people for an answer no such payment was received therefore I was forced to leave this review, why they couldn’t refund my card is beyond me. Don’t buy your new Toyota from westbury Toyota or at least save yourself the headache and bring it somewhere else for service. Koji Sato and Tetsuo Ogawa should feel dishonor for what the company does to its customers More
by derekv762
Employees Worked With
Chris, Tony vincente, Nick garguilo, Valentina
